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Bahia Principe Explore Coba

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Bahia Principe Explore Coba

locationRiviera Maya Sur, Riviera Maya / Playa del Carmen, Mexico

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About Bahia Principe Explore CobaAbout Bahia Principe Explore Coba

location

This exclusive beach hotel is located amidst tropical vegetation and beside a 1 km long, untouched sandy beach on the Mayan Riviera with a protected coral reef. The centre of Akumal is some 3.5 km away and offers a range of shops and numerous restaurants, bars, cafes, and other entertainment venues. The tourist area of Tulum is 15 km from the hotel. Xel-ha and Xcaret theme parks are 15 and 30 minutes from the hotel respectively. Car rental is available nearby. Playa del Carmen is 35 minutes away and Cancún Airport is an hour’s drive away.

facility

1080 junior suites are available to guests in a 3-storey main building and 3 auxiliary buildings. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. A baggage storage service, safe, currency exchange service, cash machine and drinks machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The holiday village has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities and a lift. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a newspaper stand, a playroom and a library. Guests arriving by car can park their vehicles in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. To assist guests with their business and communication needs, the business centre offers a fax machine.

rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. A welcome gift awaits guests. Guests can enjoy the garden view from a balcony or terrace. The rooms have a king-size bed and a sofa bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The complex has family rooms and non-smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. Thrills on the waterslide, refreshing drinks at the pool bar and a soothing soak in the hot tub – the pool area has a little something for every state of mind and body. A sun terrace, sun loungers, and parasols are available. The holiday village offers an extensive outdoor sport and leisure programme, which includes cycling/mountain biking, tennis, bocce, beach volleyball, volleyball, basketball, crazy golf, archery and fishing. For a fee, guests can also enjoy golf and horse riding. A wide range of sports are available, including water sports such as windsurfing, canoeing, sailing, catamaraning, kayaking, snorkelling, diving and aquafit or, for a fee, jet skiing. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, badminton, billiards, darts, bowling, yoga and aerobics. There is a wellness area with a spa, a sauna, a steam bath, a hammam, a beauty salon and a solarium. Subject to charge: massage treatments. Additional leisure activities include an entertainment programme, a kids' club, a kids' disco, live music, a dance club, a casino and a nightclub.

meals

Dining facilities include a dining room, a breakfast room, a café and a bar. A non-smoking restaurant with air conditioning, high chairs and a separate area for smokers is available to guests. All-inclusive can be booked. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a wide selection of alcoholic and non-alcoholic beverages and a complimentary minibar. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The complex also offers special catering options. The show cooking is a particularly special attraction.

Amenities at Bahia Principe Explore Coba Amenities at Bahia Principe Explore Coba

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Medical Assistance

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      Newspaper kiosk

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      Nightclub

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      Playground

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

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      Room Service

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      Shops

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      Small supermarket

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      Theatre

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      Waterslide

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Archery

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      Badminton

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      Basketball

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      Beach Volleyball

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      Billiards/Snooker

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      Bocce

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      Bowling

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      Canoe

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      Catamaran

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      Children's Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Darts

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      Diving

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      Entertainment Programme

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      Golf

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      Gym

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      Horse Riding

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      Jacuzzi

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      Jet Skiing

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      Massage

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      Minigolf

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Swimming Pool

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

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      Windsurfing

LocationLocation

Map preview

Around this property:

Beach

500 m

Centre

6000 m

Airport

96000 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

9537

Very Good

4952

Average

1993

Poor

825

Terrible

843

Recent Reviews: 18150

  • User:Adi3200

    Trip type: Family

    A memorable experience

    rating12 Jun 2026

    It was our first time visiting Bahia Grand Coba and I must say it turned out to be a great experience. The property is grand and vast, well maintained. Customer service was superb and the cleaning staff, waiters and check in desk were on point. Our room was also comfortable and in good condition. Food quality was great and we did not find the buffet repeatable at all. The desert section was the best I have experienced in the Mexico all inclusive so far. Pools are well kept and entertainment , kids club staff really try to give your the best experience during your stay. We also enjoyed the beach, staff were working hard to remove sea weed and plenty of fishes to be near the rocks. The bars service was great. The kids water park really adds to the experience if you have small kids. overall a great experience, we will be back soon. Sara Mendez, Atención al cliente/recepción at Bahia Principe Explore Coba, responded to this review Dear guest,Thank you very much for taking the time to share your feedback.We are delighted to hear that you had a memorable first stay at Bahia Grand Coba and that you enjoyed the overall experience, including the resort grounds, cleanliness, customer service, room comfort, food quality, entertainment, kids club, pools, beach area, and bar service.It is especially rewarding to know that our team contributed to making your stay enjoyable and that you appreciated the effort of our staff across different areas of the resort.We truly appreciate your kind comments and look forward to welcoming you back again very soon.Kind regards.Fran M, Guest Relations Department.

  • User:haylc

    Trip type: Family

    Great hotel for kids

    rating06 Jun 2026

    Hotel facilities are amazing great for kids. Highly recommend the Kids club. Hotel food wasn’t the best not much variety. I’d advise factoring in paying for the extra band to access all hotels. Sara Mendez, Atención al cliente/recepción at Bahia Principe Explore Coba, responded to this review Dear guest,Thank you for sharing your feedback following your recent stay.We are delighted to hear that you and your family enjoyed our facilities and that the Kids Club made a particularly positive impression. Creating a fun and engaging environment for younger guests is one of our key priorities, so it is wonderful to know this added value to your holiday.We also appreciate your comments regarding our dining options. Our culinary team works continuously to offer a varied selection of international dishes across our buffet and restaurant venues, and guest feedback is always taken into account as part of our ongoing improvements.Thank you once again for your recommendation. We hope to have the pleasure of welcoming you and your family back in the future for another enjoyable stay.Kind regards,Raquel P.Guest Relations Department

  • User:Rachael B

    Trip type: Family

    Not a 5 star by any means

    rating05 Jun 2026

    It’s about 1 hour 30 mins from the airport , check in staff were miserable at every interaction , the men on carts are amazing they are so helpful.The buffet restaurant which is the one you eat at the majority of the time have plenty of things on offer but it’s bland and always cold , the staff in there are lovely though , you can book 3 à la carte restaurants in one week but conveniently most are fully booked yet empty , the Japanese one is fantastic , the chefs are amazing and friendly foods lovely tho it’s a set menu which is disappointing considering your given a full menu prior.La gourmet is the French one , food is delicious , staff fantastic .Children’s entertainment is great the staff are fabulous and there is a variety of nighttime entertainment. The beach is a 5 minute cart ride they find every 10 minutes , the beach itself is tiny with very little sand and the water is full of sharp rocks , very disappointing.The worst part of it is the pool bar and buffet , awful rude staff mainly lady called Selena ,you must be covered up at all times which is ridiculous in the heat and considering it’s absolutely boiling , yet funnily enough those rules seem to only apply to the British . The food is cold and the ice cream had a lizard in it which put us off everything.Poole are good plenty of bedsRooms are immaculate but very very outdated our air con barely worked and the room was 29 degrees on a night Shop in hotel is extortion, 65 for a lilo medicines are triple the cost in the uk , souvenirs are so highly priced , staff were helpful in it tho .You have a market in sight the cart men take you it has a shop called oxxo which is cheaper , on the markets you can’t walk past without being harassed constantly without fail , the prices there are scandalous too You can get a bus 20 mins down the road to a Walmart it’s very reasonable but the staff in there are diabolical tooI wouldn’t recommend it’s a 3 star at best and there are far better hotels Beware of airport staff coming through customs they detain certain people and fine them for no reason mainly woman on there own , they are intimidating and take your passport off you until you pay an extortionate ‘fine’ they take your passport off you and separate you from your family then up the fine if you say you can’t pay It’s a beautiful country but I wouldn’t go back On a better note the animals around the hotel are lovely Sara Mendez, Atención al cliente/recepción at Bahia Principe Explore Coba, responded to this review Dear Rachael,Thank you for taking the time to share your feedback following your recent stay.We are pleased to hear that you appreciated the helpfulness of our transportation team, the cleanliness of the rooms, the children’s entertainment, and the variety of evening activities. It is also rewarding to know that you enjoyed several of our specialty restaurants, particularly the Japanese and French options, as well as the natural wildlife around the resort.We are sorry to read that certain aspects of your experience did not meet your expectations. Our culinary team works continuously to offer a wide variety of international dishes across our buffet and à la carte venues, and temperature, variety, and presentation are regularly monitored as part of our quality standards. Restaurant availability is managed in line with capacity and demand to ensure a fair experience for all guests.Regarding beach conditions, these can vary depending on natural coastal and seasonal factors, and we do our best to maintain and adapt the areas available for guest comfort.We also note your comments regarding external services and local experiences outside the hotel. These elements are independent from the resort operations and managed by third-party providers or local authorities.We appreciate your observations as they help us review our services and guest experience. We hope to have the opportunity to welcome you again in the future for a stay that better reflects the high standards we strive to deliver.Kind regards,Raquel P.Guest Relations Department

  • User:Samantha H

    Trip type: Family

    Kids club fantastic!

    rating05 Jun 2026

    Can not praise Kids club enough. Ami, Cami, Yuki, Mariana and Fernanda were incredible with my children. These ladies are so friendly and welcoming, and I appreciated that they would send updates and photos of my girls via WhatsApp whilst they were in their care.Rooms were clean and well stocked. Staff were friendly. Restaurants were lovely. However the buffet was awful. Cold food, nothing labelled, kids options were not great (I do have fussy kids but there wasn't even just fries). Food ran out, and the kitchen seemed to struggle to keep up with the amount of people staying at the resort. Some how the food was still cold despite this. Bahia Principe Hotels and Resorts, Otro at Bahia Principe Explore Coba, responded to this review Dear Guest,Thank you for sharing your experience with us. We are delighted to know that your children had such a wonderful time at the Kids Club and that Ami, Cami, Yuki, Mariana, and Fernanda helped make your family's stay so memorable. We will be pleased to share your kind words with them.We are also happy to know you enjoyed the rooms, our staff, and the specialty restaurants. At the same time, we regret that the buffet experience did not meet your expectations. Your comments regarding food temperature, variety, labeling, and replenishment have been shared with the relevant team for review.We appreciate your valuable feedback and hope to welcome you and your family again in the future.Kind regards,Emmanuel D.Contact Center SpecialistBahia Principe Explore Coba

  • User:Vitaliya M

    Trip type: Family

    Find something else that worth your money.

    rating04 Jun 2026

    All inclusive included only COBA pool on site. To enjoy the ocean, launch chair, food, drinks, shade under the hey umbrella”s we paid extra $200 dollars per person. The buffet food has less choices than they used to have. To cover up an empty food counters they put up decorations. Our room where we stayed was infested with the cockroaches, we smacked them every day. Mini bar in the room had almost nothing, two sodas, two cans of cheap beer and two bottles of water. Nothing fancy they used to have. This was my last time visiting COBA premises. After many years of good stay, we decided to never come there again. Not worth it. Plus those time shares people at the COBA got so aggressive, they want you to buy their time shares and no other options considered. We were running away from them. They were so annoying. Don’t even look their way, just walk your business. Bahia Principe Hotels and Resorts, Otro at Bahia Principe Explore Coba, responded to this review Dear Guest,Thank you for sharing your feedback and for your loyalty over the years. We are truly sorry to learn that this stay did not meet your expectations.We regret the concerns raised regarding the room condition, food variety, minibar offerings, and your experience with certain services during your stay. Your comments have been shared with the relevant teams for review and follow-up.We appreciate your honest feedback and sincerely regret that this visit left you disappointed.Kind regards,Emmanuel D.Contact Center SpecialistBahia Principe Explore Coba

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