Ocean Dream Cancun by GuruHotel

Name: Ocean Dream Cancun by GuruHotel
Address: Boulevard Kukulcán km 9, Cancun (and vicinity), mexico
Telephone: +44-204-505-9777
Rating: 3.5

Zona Hotelera, Cancun (and vicinity), Mexico

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About Ocean Dream Cancun by GuruHotel

location

This hotel is located in Cancun, right on the beach.

facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. Everyday necessities can be purchased at the supermarket. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service and a hotel shuttle bus. Active guests can make use of the bicycle hire service (no extra charge) to explore the surrounding area.

rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. The rooms have a double bed and a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe provides secure storage for guests' personal property. The kitchenette comes with a refrigerator, a microwave and a tea/coffee station. There is also a washing machine and an ironing set. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. For additional convenience, bathrooms also provide a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. The hotel has family rooms and non-smoking rooms.

sport

There are indoor and outdoor pools as well as a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A terrace with sun loungers and parasols is available. For guests who wish to keep active, cycling/mountain biking, golf and fishing are available. Water sports enthusiasts can enjoy windsurfing, snorkelling and diving. The fitness rooms are perfect for a comprehensive workout. Various wellness options are available at the hotel, including a spa, a sauna, a beauty salon, massage treatments and a solarium.

meals

Dining facilities include a restaurant, a café and a bar. A generous breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Ocean Dream Cancun by GuruHotel

Facilities
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  Air conditioning
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  Bar(s)
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  Bicycle Hire
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  Car Park
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  Disability-friendly
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  Garage
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  Hotel Safe
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  Lifts
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  Medical Assistance
- -
  Restaurant(s)
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  Room Service
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  Small supermarket
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  TV Room
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  Wifi
Hygiene
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Protective equipment for employees
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  Protective equipment for guests
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  Protective hygiene screens
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  Protective masks for guests
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  Social distancing regulations
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  Time interval between room bookings
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  Use of commercially available disinfectants
Meals
- -
  Special Diet
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  Special Offers
Sport/Entertainment
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  Children's Pool
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  Cycling/Mountain Biking
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  Diving
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  Golf
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  Gym
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  Jacuzzi
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  Massage
- -
  Number of Pools
- -
  Outdoor Pool(s)
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  Parasols
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  Sun loungers
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  Sun terrace
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  Tanning Studio/Solarium
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  Windsurfing

Location

Around this property:

Beach

0 m

Centre

9500.0 m

Airport

30000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

224

Very Good

160

Average

Poor

Terrible

127

Recent Reviews: 628

User:jenniferaR4853SV
Trip type: Couples
Thank you Karina
05 Apr 2026
We stayed at Ocean Dream by Guro. It started with Karina Garcia booking all of our activities, we go every year to Cancun and have been lucky enough that she has been our guide for the third time, She is wonderful her customer service is 10/10. She is very knowledgeable about all the activities and parks. Chichen Itza was Beautiful and definitely an Experience.
User:Elsa L
Trip type: Family
Horrible service
21 Mar 2026
PH.. Horrible experience. The room was run down, there was no hot water, and staff were completely unhelpful. We reported the issue and were told they couldn’t do anything, which is unacceptable. For a paying guest, basic things like a maintained room and hot water should not be optional. I would not return. Gestor de Experiencia, Guest Services / Front Office at Ocean Dream Cancun by GuruHotel, responded to this review Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations.Regarding the maintenance issue you reported, we would like to clarify that as soon as we received your request—and within the appropriate service schedule—our team attended to it in order to provide assistance. We regret if this did not reflect the level of support you were expecting.Providing a well-maintained room and essential services such as hot water is very important to us, and we apologize for any inconvenience this situation may have caused. Your comments help us identify areas where we can improve, and we truly appreciate them.
User:Karin Alice S
Trip type: Solo travel
cheated for money and horrible stay
15 Mar 2026
I booked this room on 3rd September 2025 and the confirmation email that I received from the hotel says: "Pricing detailsSubtotal EUR 400.33Inclusive taxes EUR 84.05Total EUR 484.38Paid EUR 24.22Pay at the property EUR 460.16Prices are converted to show you the approximate cost in EUR. Original currency: USD."The exchange rate between Euro and USD$ was 1.17 at the time of booking (3rd September 2025) so the USD$ price for the hotel was $538 at the time of booking. When checking in, I was told to pay USD$613.44. I showed the confirmation email to the receptionist. The receptionist explained this but saying the exchange rate was different to the time of booking. The exchange rate from Euro to USD$ on the day that I checked in (5th March) was 1.16 between Euro and USD$. This is such a minor difference between the exchange rates at the time when I made the booking and the time when I checked in that it should not have made any major difference in the price. Still, I was charged USD$613.44 instead of the price in the confirmation email USD$538. I have looked again at my confirmation email and it says nothing about any 'hidden' fees or taxes that will be added at the time of checking in. I have never experienced this at any other hotel I have ever stayed at, that the hotel will charge a higher price than what is agreed in the confirmation email.In addition, the hotel was noisy. I had to sleep with earplugs every night. In addition to this, I woke up from a strong smell of cigarettes in my room 3 out of 4 nights. I could not understand where the smell was coming from. No one was smoking outside my room or on the balconies. I guess people were smoking in neighbouring rooms and the smell seeped through the cracks into mine. In addition to this, I had asked for a room on one of the higher floors at the time I made the booking. I was placed on the MZ floor.....I will rather sleep on the street than stay at this hotel again. Gestor de Experiencia, Guest Services / Front Office at Ocean Dream Cancun by GuruHotel, responded to this review Dear guest, we are reviewing this case and will be contacting you by email to provide follow-up.
User:Dennis M
Trip type: Family
Wonderful Poolside Experience
04 Jan 2026
Tomas and Rene (poolside staff) were very attentive to all of the needs of my family! They went out of their way to ensure our comfort. Great job! Ocean Dream is beautifully situated on a lovely stretch of beach. Gestor de Experiencia, Guest Services / Front Office at Ocean Dream Cancun by GuruHotel, responded to this review Dear Dennis M, thank you for your wonderful feedback. We are delighted to hear that Tomas and Rene provided attentive service to your family and that you enjoyed our beautiful beach location. We look forward to welcoming you back for another memorable experience.
User:Davide C
Trip type: Business
Excellent place for a holiday in Cancun!
21 Sept 2025
Excellent location very close to Cancun Center (Convention Center) - just 5 minutes walk. Very nice and helpful staff, always smiling and ready to help - everyone was nice. The strip of beach that "belongs" to the hotel is amazing. Swimming pools are very nice, and the bar next to it are also great, serving nice cocktails and snacks/small plates. Definitely a nice place to go on holidays. The WiFi was dodgy and not working in the room most of the times - when travelling for business, this could be a major issue. Also - no guests allowed at all, not even in communal areas like pool or bar. When attending big congresses and events, and staying very close to convention centres, its not unusual to meet colleagues and old friends in hotels for networking, catching up, meetings etc - so not being able to bring colleagues to communal areas can be a nuisance, even though I appreciate there must be valid reasons behind this decision. Regarding the entrance, when walking from entrance and lobby to the lifts, there are some uncovered areas (no ceiling) which is a problem if heavy rain (and it did rain every single day of my stay there!). Not a big deal for me, but could be an issue for the elderly or for people with disabilities. Having said all that, I will definitely recommend for a holiday/leisure trip, and I will definitely consider booking again if I go back to Cancun on a holiday trip! Gestor de Experiencia, Guest Services / Front Office at Ocean Dream Cancun by GuruHotel, responded to this review Dear Mr. Davide C, thank you for your kind review. We are pleased to hear that you enjoyed our location, staff, and amenities. Your feedback regarding WiFi and guest policies is appreciated, and we will take it into consideration for future improvements. We look forward to welcoming you back for another holiday in Cancun.