Occidental Tucancun

Recent Reviews: 14100

• User:Cruiser21425999161

  Trip type:

  Fell in love with everyone there and the whole environment and the room was sensationally phenomenal. The staff remember

  31 May 2026

  I just absolutely love this resort. The cost was phenomenal on a budget. The food was light and fresh and the service was impeccable. Everyone was always smiling and friendly even though I often noticed they worked very long shifts. The only area that could see some improvement is the check-in it took a very, very long time. And the staff was a bit, overwhelmed and caused some issues with my check in the room, however, was sensational. The sleep in bed was amazing. The views out of the corner balcony room are to die for, and I will be visiting again. Manager Barceló, Owner at Occidental Tucancun, responded to this review Dear Guest, Thank you for taking the time to review your stay.We are delighted to hear your appreciation for our welcoming atmosphere and comfortable accommodations. Our team takes great care to maintain a relaxing environment while delivering attentive service, and your kind words about their dedication will be shared with everyone involved.We sincerely regret any delay you experienced during arrival. Our staff strives to ensure smooth procedures, and we will review this aspect to better serve future guests.It is wonderful to know the balcony views from your room left such a lasting impression. Being steps away from Playa Marlin allows us to offer these breathtaking Caribbean vistas, and we are thrilled they enhanced your stay.We hope to have the pleasure of welcoming you back in the future. With best wishes,The Management

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• User:hmatari

  Trip type:

  Vacation

  28 May 2026

  Jose helped make my vacation a wonderful stay. Very friendly and happy staff. Definitely would go back to this hotel. Manager Barceló, Owner at Occidental Tucancun, responded to this review Dear Sir,Thank you for this positive review of your experience.We are delighted to hear José and our team contributed to making your vacation memorable. Their dedication to warm hospitality reflects our commitment to ensuring every guest feels valued.It is wonderful to know you appreciated our prime beachfront location, comfortable accommodations, and the seamless service highlighted in your ratings. We take pride in offering an environment where guests can fully unwind while enjoying Cancún’s natural beauty.We look forward to seeing you again in the future.Best regards,The Management

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• User:Abbey S

  Trip type: Solo travel

  Great stay

  24 May 2026

  I recently stayed at this hotel again, having visited previously, and overall I had a lovely stay thanks to some truly amazing staff members.I especially want to recognise Ismael Tec at the bar. He was absolutely fantastic throughout the trip — always friendly, happy, welcoming, and genuinely made every day enjoyable. His cocktails were amazing and his positive attitude really stood out. He’s a real credit to the hotel and deserves recognition for how hard he works to create such a great atmosphere.I’d also like to mention Enrique, who was equally brilliant. His bar always felt lively, friendly, and welcoming, and again the cocktails were excellent. Both Ismael and Enrique were a huge part of what made the holiday enjoyable for me.In general, almost all of the staff throughout the hotel were incredibly friendly, polite, and helpful. Housekeeping also did a great job — the rooms may not be the most modern or luxurious, but they were always very clean and the fridge was restocked every day, which I appreciated.I also booked the private round-trip transfer directly with the hotel, and that service was excellent and very smooth from start to finish.Unfortunately, there were a few areas that let the stay down this time compared to my previous visits. The biggest disappointment was the breakfast service. Apart from the cook, who was always very friendly and pleasant, the breakfast staff often seemed unhappy and uninterested. Some mornings I wasn’t even offered a drink despite arriving at opening time when it wasn’t busy, while other guests were attended to. The atmosphere at breakfast just didn’t feel welcoming and was off putting. Breakfast was moved into the Italian restaurant due to the normal buffet restaurant being refurbed.I was also disappointed with the food this year. Compared to my previous stays, I found the buffet restaurant had much less variety and the quality wasn’t great. I really struggled at times, and honestly if it wasn’t for the lobby bar food and the premium room access, I probably wouldn’t have eaten much during the trip. I was also disappointed that the buffet restaurant was closed for almost the entire stay except for the final day, especially as I wasn’t informed about this beforehand.Despite those negatives, the amazing service from Ismael, Enrique, and many of the other staff members really made a difference and are the reason I still had an enjoyable holiday overall. Manager Barceló, Owner at Occidental Tucancun, responded to this review Dear Madam,We would like to thank you for taking the time to leave this review about your recent visit.However, we sincerely regret that certain aspects of your dining experience did not meet your expectations. Our team strives to maintain consistent quality across all services, and we will review your feedback regarding meal variety and restaurant availability to enhance future guest experiences.We are delighted our team members like Ismael and Enrique contributed positively to your holiday with their warm hospitality and mixology skills. Their dedication reflects our commitment to creating memorable moments. It is also rewarding to know you appreciated the spotless accommodations, convenient transfers and our prime beachfront location overlooking the Caribbean Sea.We hope to have the pleasure of seeing you again in the future. Kind regards,The Management

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• User:Sergio V

  Trip type:

  Great hotel with family for a few nights

  22 May 2026

  Overall my family and I had a great time. The staff was really attentive, the hotel was easy to navigate. I would probably improve some food options. The desserts don't have any flavor. Great place for a few nights probably 3 or 4 at the most. Manager Barceló, Owner at Occidental Tucancun, responded to this review Dear Sir, Thank you for taking the time to leave a review of your recent stay.We are sorry to hear that certain aspects of your dining experience did not meet your expectations. Our culinary team strives to offer diverse international and Mexican specialties across four restaurants, and we will carefully review your feedback.It is wonderful to know you appreciated our attentive staff and the hotel's easy layout. Your recognition of our rooms, prime beachfront location, and high cleanliness standards motivates our team to maintain excellence in every detail. The Caribbean views from your accommodation highlight why many choose us for family stays.We hope to welcome you back on a future occasion. Best wishes,The Management

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• User:dustinharmon07

  Trip type:

  First time inclusive.

  22 May 2026

  Everything was perfect. Nothing to complain about. Would recommend to anyone. We will be going back. Manager Barceló, Owner at Occidental Tucancun, responded to this review Dear Sir,Thank you very much for this kind review.We are delighted your first visit met every expectation, from the comfort of your room to the attentive service our team strives to provide. Knowing you found our location ideal and the quality of your stay exceptional is a wonderful confirmation of our efforts.Your recommendation and intention to return are the highest compliments we could receive. We trust the views of the Caribbean from your room added a special touch to your experience.We look forward to a return visit from you in the future.Best wishes,The Management

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