Shangri-La Golden Sands Penang

Recent Reviews: 4514

• User:EllaThell007

  Trip type: Family

  A Memorable Family Stay with Outstanding Service

  Invalid Date

  We had a wonderful stay at Shangri-La Golden Sands and were especially impressed by the warm and thoughtful staff service. A special thank you to Faizal (I hope I got his name right!) for being incredibly patient, helpful, and going the extra mile to make our family reunion trip feel extra special. He made the check-in process so smooth and welcoming, and his genuine care and attention really made a great first impression.We also really liked the rooms; very comfortable, spacious, and perfect for our family stay. Overall, the hospitality and service made our experience even more memorable. Thank you to the team, and especially Faizal, for making our family trip such a lovely one! ?? GSH Team, Owner at Shangri-La Golden Sands, Penang, responded to this review Dear Guest,Thank you for choosing to stay with us at Shangri-La Golden Sands, Penang. We sincerely appreciate your feedback and are delighted to hear that you had a wonderful experience. We look forward to welcoming you back for another enjoyable stay.Warm regards,Jegan SelvarajanGeneral Manager

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• User:JustTravelWise

  Trip type: Family

  Lunch Banquet on 12 Sept 2026

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  I did not book a room to stay to enjoy the hospitality. I was at GSR to attended the wedding luncheon of Brendan (nephew) and Joan on 12 Sept 2026.Location of ballroom with beautiful view. I would to comment on the food and banquet service only. Each platter is enough for 10pax. Every course was served warm/hot. Many guests, basically family members, complemented the servings and taste!! I do agree! Compliments to the Chef???????????????????? Banquet Hall service crew, prompt service, courteous and well coordinated before the start of luncheon until finishing. GSH Team, Owner at Shangri-La Golden Sands, Penang, responded to this review Dear Guest,Thank you for choosing to stay with us at Shangri-La Golden Sands, Penang. We sincerely appreciate your feedback and are delighted to hear that you had a wonderful experience. We look forward to welcoming you back for another enjoyable stay.Warm regards,Jegan SelvarajanGeneral Manager

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• User:Marta K

  Trip type: Business

  The worst hotel we have ever stayed in

  Invalid Date

  We travel extensively and regularly stay in hotels across many different countries, but we have never experienced anything like this before. Shangri-La Golden Sands, Penang was by far the worst hotel we have ever stayed in. Fortunately, we were there for only two nights, because the entire stay was a nightmare.The biggest problems were the appalling lack of cleanliness and the generally terrible condition of the hotel. Our room was extremely dirty. Even the pillow was stained and had someone else’s hair on it. The bathroom was full of small insects that looked like ants or something similar. It was disgusting and completely unacceptable, particularly for a hotel associated with such a well-known brand.The pool area was equally neglected. The sun loungers were dirty, and much of the surrounding furniture and equipment was broken, damaged or badly worn. There were numerous crows and pigeons around the pool, as well as bird droppings. The pool towels were old, stained, mismatched and, in some cases, torn. They did not even appear to be properly clean.The gym was just as unpleasant. It was filthy and poorly maintained, with old, dirty equipment that felt unhygienic to use. Its condition made us reluctant to touch anything, let alone exercise there.Breakfast was another major disappointment. The restaurant was noisy, chaotic and dirty. Even basic items such as drinking glasses were often unavailable, while food, including fruit, was not replenished properly. The breakfast restaurant felt more like a neglected school canteen from the 1980s than a hotel restaurant. The food throughout the hotel was unfortunately very poor and simply unpleasant to eat.In addition, the hotel charged us unusually high taxes and additional fees on top of the amount shown through Booking.com. At every other hotel we stayed at in Malaysia, we paid only a small local tax. Here, the additional amount was considerably higher, and no member of staff was able to explain clearly what these charges were for. The lack of transparency left an extremely negative impression.The only positive aspect of our stay was the service at the pool bar. The gentlemen working there were friendly, smiling and genuinely helpful. Unfortunately, even their excellent attitude could not compensate for the terrible cleanliness, damaged facilities, poor food and overall neglect throughout the property.This hotel falls far below the standard one would reasonably expect from the Shangri-La name. The photographs and the reputation of the brand may create expectations of an entirely different experience, but the reality was an enormous disappointment. We cannot recommend this hotel and would certainly never stay here again. GSH Team, Owner at Shangri-La Golden Sands, Penang, responded to this review Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We're truly sorry to hear that your experience fell short. Please rest assured that your comments have been shared with the relevant teams for further improvement. We value your review and sincerely hope to have the opportunity to welcome you back for a much-improved stay.Warm regards,Jegan SelvarajanGeneral Manager

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• User:syafarizal

  Trip type: Family

  One of the Worst Hotel Experiences We Have Ever Had in Malaysia

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  One of the Worst Hotel Experiences We Have Ever Had in MalaysiaWe stayed at Shangri-La Golden Sands, Penang, from 29–31 August 2026, in rooms 363 and 357, travelling with my mother-in-law, who uses a wheelchair.Our experience was extremely disappointing, from the Duty Manager and Concierge to Security.Despite travelling with a wheelchair user, we were directed to park several hundred metres away. When we asked about OKU / PWD parking, we were told that the hotel does not provide it as a standard facility and that we had to request it in advance for management to arrange.We were also told that the parking spaces directly in front of the hotel were being used for luxury vans and other expensive vehicles. Even the EV parking spaces were occupied by vehicles that were not EVs.This is not the level of accessibility and service we expected from a hotel of this standard. We were not asking for special treatment. We were asking for reasonable access for a wheelchair user.The cleanliness of room 363 was another serious disappointment. The wooden carving above the bed was visibly covered in dust. I have posted photos and videos as evidence.I am sensitive to dust and dust mites, and the condition of the room caused me significant discomfort during our stay. Dust falling from a wooden carving directly above the bed is simply unacceptable.What disappointed us most was the way these issues were handled. The response from management was, in our experience, far below what we would expect from a reputable international hotel brand.We have stayed at many hotels, and this was one of the worst hotel experiences we have had in Malaysia.I would like the General Manager or senior management of Shangri-La Golden Sands, Penang, to contact me directly with a proper explanation, a genuine apology and meaningful corrective action.A hotel should make guests feel comfortable, respected and cared for. Unfortunately, that was not our experience here. GSH Team, Owner at Shangri-La Golden Sands, Penang, responded to this review Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We're truly sorry to hear that your experience fell short. Our Front Office Manager, Mr. Ranjit Singh,has personally emailed you at mhussa.974855@guest.booking.com on 9 September 2026 at 5:51pm, providing a detailed explanation and our sincere apologies. Please rest assured that your comments have been shared with the relevant teams for further improvement. We truly value your review and sincerely hope to have the opportunity to welcome you back for a much-improved stay.Warm regards,The Management

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• User:paulxwell

  Trip type: Family

  Fantastic fun with the family

  Invalid Date

  We had a wonderful time at the hotel, the staff were great - big shout out to Nazim on the front desk who helped us with our room he was absolutely brilliant and knowledgeable about the local area.Swimming pools worked well for a variety of ages, we were also able to make up another bed in the room for child number 3 which made things extra comfortable. We didn’t eat in the restaurants in the evening but breakfast buffet was excellent with great variety of cuisine and the chefs were always serving fresh food.The beach was a little disappointing as there is necessary erosion prevention present which ruins the serenity a little, also there are a number of water sport firms which meant that there were noisy jet skis and the smell of petrol present at times of the day.None of that mattered though as the pools and area around the pools were well equipped (table tennis, chess, pool etc), lunch and snack serve was excellent, and we had an absolutely amazing time relaxing, playing and enjoying ourselves. Staff put on some optional games in the afternoon to help bring people together which was nice. Short walk away are food outlets, market stalls and a beach front fire show.I’d recommend getting a room with a garden or sea view rather than a ‘city’ view as the city view is the roadside which can be quite loud with motorbikes… wasn’t a problem for the wife or children but it did annoy me a little (for about 10mins before I fell fast asleep in the comfortable beds!) GSH Team, Owner at Shangri-La Golden Sands, Penang, responded to this review Dear Guest,Thank you for choosing to stay with us at Shangri-La Golden Sands, Penang. We sincerely appreciate your feedback and are delighted to hear that you had a wonderful experience. We look forward to welcoming you back for another enjoyable stay.Warm regards,Jegan SelvarajanGeneral Manager

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