Gayana Marine Resort

Name: Gayana Marine Resort
Address: Malohom Bay, Tunku Abdul Rahman Park, Kota Kinabalu and Sabah, malaysia
Telephone: +44-204-505-9777
Rating: 4.7

Kota Kinabalu, Kota Kinabalu and Sabah, Malaysia

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About Gayana Marine Resort

location

This beach and club resort hotel is nestled in the tropical wilderness of the largest of the five islands, Gaya Island. Here guests can be caressed by the gentle, lapping waters of the South China Sea, whilst their senses are rejuvenated by the sounds and mystery of the primordial jungle. The resort is located just off the Western shores of the third largest island in the world, Borneo. The Northern-most region is called Sabah, known affectionately as 'The Land Below The Wind' as the tip of Sabah lies just below the typhoon belt. The capital of Sabah is the vibrant, coastal city of Kota Kinabalu.

facility

The resort has a lift and features 44 rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. There are a number of shops, including a souvenir shop. Additional facilities include a library. Further services and facilities include a 24-hour security service, a babysitting service, a transfer service, room service, an alarm call service, a laundry service and a coin-operated laundry. Complimentary newspapers are available.

rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. Rooms have a double bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a CD player, a DVD player and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Wheelchair-friendly rooms can be booked. The resort has family rooms, non-smoking rooms and smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. With fishing available, active guests can exercise to their heart's content. With jet skiing, canoeing, snorkelling and diving available, fans of water sports will have plenty to choose from. Sport and leisure facilities at the resort include a gym and billiards. Various wellness options are available at the complex, including a spa, a sauna, a beauty salon and massage treatments. Children are well looked after in the kids' club.

meals

Dining facilities include a restaurant, a dining room, a café and a bar. The resort offers a wide range of catering options. Half board and full board can be booked. A delicious breakfast gives guests plenty of energy for the day. At lunch and dinner, guests serve themselves at the generous buffet. Alcoholic beverages are available.

Amenities at Gayana Marine Resort

Facilities
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  Air conditioning
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  Currency Exchange
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  Shops
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Kids Club
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  Laundry
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  Newspaper
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  Smoke detector
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  Wifi
Beauty and Spa
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  Massage
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  Spa
Common Area
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  Library
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  Reception
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
Hygiene
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Outdoor Activities and Sports
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  Outdoor sports
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  Snorkelling
Room Facilities
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  Shower
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  Hairdryer
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  Minibar
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  Fridge
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  TV
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  Bathrobes
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  Closet
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  Room service
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  Slippers
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Diving
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  Billiards/Snooker
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  Events
Transfers
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  Airport Transfers

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

1098

Very Good

313

Average

Poor

Terrible

Recent Reviews: 1487

User:David T
Trip type: Family
Unflexible Policy & Disappointing Customer Experience
Invalid Date
I had a very frustrating experience attempting to cancel a reservation at Hotel Palazzo Vitturi booked through Expedia. I requested the cancellation within 24 hours of the deadline, which was missed due to a time-zone discrepancy.While the front desk staff on the phone were consistently professional and friendly, management was entirely unavailable. Despite my making numerous attempts to reach them via phone and email, management never responded to me, leaving the front desk staff to pass the message along without resolution. Expedia ultimately declined the refund because hotel management insisted on enforcing a strict non-refundable policy.Working in tourism and hospitality myself, I respect established policies—but I also value standard customer service and reasonable compromise. The total lack of direct communication and refusal to offer even a partial credit was extremely disappointing. Future guests should be aware of this strict stance. I still hope management will reconsider and offer a refund.As a side note from visiting the property in person: while I didn't see the individual rooms, the lobby is quite unappealing, with harsh fluorescent lighting that feels more like a doctor's office than a hotel.
User:dontcontact
Trip type: Couples
Dull - We did not rate it
Invalid Date
Weird how this has got such good reviews. The location is good but the room shabby with dull lighting, weird electrics, and a bed so hard it was difficult to sleep. Add two steep flights of a slanting staircase and it really is not comfortable. All this at enormous (even for Venice) cost.
User:Simona W
Trip type: Couples
Elegant stay in the heart of Venice
Invalid Date
A charming boutique hotel located near Saint Mark's Square. Rooms are spacious and tastefully decorated, and the quiet courtyard adds a peaceful touch to the experience.
User:Graham S
Trip type: Family
Perfect Location
Invalid Date
We had a brilliant stay at Palazzo Vitturi and wouldn’t hesitate to recommend it. The location is perfect, right between St Mark’s Square and the Rialto Bridge, so it’s easy to walk to everything without being stuck in the busiest parts of Venice.From the moment we booked, the team made us feel looked after. They contacted us through WhatsApp before we even arrived, which was a really nice touch. Any questions we had were answered quickly and clearly, making everything feel smooth and stress-free.Our room was just right for a family of three. It was clean, comfortable, and much more spacious than we expected for a city hotel. Breakfast was a simple continental style, but it was fresh and more than enough to get us going for the day.The staff were all excellent especially Vittoria and Glerida (so lovely) who sorted a few issues I had out, but Ricardo really stood out. He was warm, helpful, and genuinely cared about our experience. Nothing was too much trouble for him. He played a big part in making our trip extra special and memorable.We had a lovely time celebrating a big birthday here and would happily come back on our next visit to Venice.
User:Coastal57283530603
Trip type: Family
Very beautiful hotel,great location
Invalid Date
We went in a family trip,everything was amazing,the staff is very polite and very helpful.The location is great,near to most attractions,the breakfast eas excellent,i highly recommend this place,i will go again with much pleasure.They surprised us also with a welcome birthday in our room