Sheraton Miyako Hotel Osaka

Recent Reviews: 1957

• User:Paulus1954

  Trip type: Couples

  Good for a few days in Osaka.

  Invalid Date

  We spent two nights here on a group tour, so not much time to use all the facilities. Spotlessly clean with very friendly staff (like the rest of Japan). Pleasant rooms, big enough to open two suitcases on the floor. TV has some UK channels but unfortunately Japanese narration 🤣, fortunately there’s a mute button!Fabulous meal at the hotel’s Japanese restaurant. Would recommend.

• User:steelriver2014

  Trip type: Friends getaway

  Perfect location attached to the train and subway station

  Invalid Date

  Highlights - the evening cocktail buffet in the executive lounge was one of the best I’ve ever seen, especially the variety and high quality salads and desserts were awesome! - it’s so convenient to take the train or subway downstairs without any additional effort which is great fir travelling- service was extremely attentive and superb - the executive room was comfortable, spacious with a touch of Japanese style Improvement potential - the hotel gym at B1 floor was quite small for this kind of dimensions and luxurious of the hotel- afternoon tea and coffee time offering’s at executive lounge was very poor 田中 智樹, お客様サービス / フロント オフィス at Sheraton Miyako Hotel Osaka, responded to this review Thank you very much for sharing your feedback with us.We are delighted to hear that you enjoyed our Executive Lounge cocktail time, convenient location, attentive service, and the comfort of our Executive Room.We also appreciate your comments regarding the size of the fitness center and the limited offerings during the afternoon tea and coffee service in the Executive Lounge. Your feedback is truly valuable and will help us improve our guest experience.We look forward to welcoming you back on your next visit to Osaka.Sheraton Miyako Hotel Osaka

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• User:knn-44

  Trip type: Family

  Very good value, but the rooms were a bit too warm

  Invalid Date

  This is easily one of the best value hotels in Osaka within the Bonvoy portfolio, especially if you have status. You can get the full range of benefits of a higher end hotel, but at a much lower price.Location is very good too, directly connected to a subway station and mall. It is noticeably old, but very clean and everything worked.The staff were lovely and polite too. Only thing is that the aircon is centrally controlled, so we went in winter over a few abnormally warm days. However, the heating was on and there was no way to adjust the temperature. As such, it was a little uncomfortable trying to sleep.I would definitely come back, but only during the warmer months when the central system is set to cool rather than heat. 田中 智樹, お客様サービス / フロント オフィス at Sheraton Miyako Hotel Osaka, responded to this review Thank you very much for your kind feedback.We are delighted to hear that you enjoyed our location, cleanliness, and staff service, and that you found good value in staying with us.We sincerely apologize for the discomfort caused by the central air-conditioning during the unusually warm winter days. Your comments are truly appreciated and will be used to improve guest comfort.We look forward to welcoming you back, hopefully during a season when the cooling system is in operation for an even more pleasant stay.Sheraton Miyako Hotel Osaka

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• User:whoami345

  Trip type: Family

  Good location, spacious room

  Invalid Date

  Spacious room with good service. Location is good with train station Osaka-uehommachi 5-10mins walk for train from Kyoto etc. Also has 2 subway lines there for local transport. Bus stop is next doors for Airport bus. Few places to eat/shop while walking to subway. Namba is a stop away for shopping. 田中 智樹, お客様サービス / フロント オフィス at Sheraton Miyako Hotel Osaka, responded to this review Thank you very much for staying with us and for sharing such a detailed review.We are delighted to hear that you enjoyed the spacious room and found our service satisfactory.We are also pleased that our convenient location—within walking distance of Osaka Uehommachi Station, two subway lines, and the airport limousine bus stop—was helpful during your stay. It is wonderful to know that you were able to make good use of the nearby dining and shopping options, as well as the easy access to Namba and other major areas.We will continue striving to provide a comfortable and convenient experience for all our guests.We look forward to welcoming you again on your next visit to Osaka.Sheraton Miyako Hotel Osaka

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• User:b52b2015

  Trip type: Couples

  Worst Marriott hotel room

  Invalid Date

  Just checked into our room and extremely disappointed. The room is small, uninviting cold and damp mainly due to a draft coming in from the main window.Information sheet left in the room stating their central temperature control system will only be operational on cool mode.Contacted guest relation's to ask if possible to move to an alternative room only to be told the hotel was at full capacity. This is one of the worst Marriott hotel rooms I have ever experienced. 智樹 田中, Guest Services / Front Office at Sheraton Miyako Hotel Osaka, responded to this review Thank you for sharing your feedback. We’re truly sorry to hear about your disappointment with the room conditions, especially regarding the temperature, draft, and overall comfort. That’s certainly not the experience we aim to provide.We understand how frustrating it must have been to learn that the hotel is fully booked and that a room change wasn’t possible. Please know that your concerns are important to us, and we will share them with our room's department team for review.We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.

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