Grand Angiolieri

Recent Reviews: 859

• User:Adventure65173111590

  Trip type: Family

  No customer service policy

  Invalid Date

  I had a family of 4 stay at this resort. To say the least, this hotel might have one of the worst customer service policies in place. The family had to leave early, paid for their rooms, but still was charged $800Euro fee for leaving early. Would not recommend staying here for the customer service issues. Grand Hotel Angiolieri, Proprietario at Grand Hotel Angiolieri, responded to this review Dear Travel Agent,We are sorry to read your comments, but we would like to clarify that the situation described was not caused by the hotel. The reservation remained unchanged in our system because we did not receive any official modification from the travel agency or the booking portal through which the reservation was made.Our team was fully available and asked for the booking amendment to be sent through the proper channel, so the changes could be processed correctly before any penalty terms applied. Unfortunately, we did not receive any further communication or updated confirmation, and it was the agency’s responsibility to make sure the necessary changes had been completed in time.For this reason, we believe it is not fair for the hotel to be held responsible for an error made by the agency. If anyone should be accountable for this inconvenience, it is the travel agency, which did not properly follow up on the reservation and verify that everything had been resolved.Kind regards,The Hotel Management

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• User:Alexgran63

  Trip type: Couples

  Love it and 30% the cost of the Excelsior Vittoria.

  Invalid Date

  First of all its an Italian 'Grand' hotel which means its going to be old style, classy and great but will be a little old fashioned around the edges. As long as you accept that its a fine and great value alternative to the super priced 5 star places in Sorrento. The food was exceptional though we didnt do the michelin starred option because my wife eats like a fricking sparrow!! The classic dining room was very good and the 'lemon dream' was so good my wife ate half of mine despite watching every aspect of her waistline. The rooms are lovely but trad, the balconies are wonderful and the views sensational. Will definitely return.

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• User:Team T

  Trip type: Couples

  Terrible

  Invalid Date

  Very disappointing experience with this hotel. During our stay, the hotel staff drove our rental car into a wall. What makes this even worse is that the incident was completely hidden from us. We only discovered what had happened after encountering issues with the rental company and had to investigate this ourselves.The lack of transparency and responsibility is unacceptable. Absolutely not professional or reliable service. I strongly do not recommend this hotel.

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• User:essexkittycat

  Trip type: Couples

  Great except the ending

  Invalid Date

  We stayed whilst this was still part of the Hilton scheme. We checked in and were shown to our room which had a lovely side view with a balcony. The rooms weren’t modern but it was comfortable and we slept really well. The breakfast was amazing. The view on the terrace whilst eating breakfast was stunning and the quality of the food was high with some bubbles to add elegance.The pool area was good but limited so you had to get down there at a decent time to get a space, but there were loungers on the roof if you missed out and there was a jacuzzi on the roof as well. Overall I had a really great time until it came to the last night. I have an allergy to shellfish and sadly on our last night out at a restaurant in Sorrento (not the hotel) they cross contaminated the food. Whilst it’s not an anaphylactic reaction I am violently sick until my stomach is empty and even then I’m left nauseous for many hours after. I was up and down most of the last night and at got to check out and I was still wrenching and struggling to stand up. My husband called down to the check-in desk to explain but they didn’t care and we had to leave the room with nothing else offered so I laid on the couch by the bar and was up and down. It was miserable and I thought the service was so poor to do that to someone. This is why I couldn’t give it 5* as the ending and lack of care really left a bad taste in my mouth. Grand Hotel Angiolieri, Proprietario at Grand Hotel Angiolieri, responded to this review Dear Guest,Thank you for taking the time to share your feedback about your stay with us.We're delighted to hear that you enjoyed so many aspects of your visit – from the comfortable accommodations and stunning balcony views to our breakfast service on the terrace and the pool facilities. It's wonderful to know that these elements contributed to a memorable experience.However, we're truly sorry to learn about the food allergy reaction you experienced during your last evening in Sorrento, and we sincerely hope you've since recovered fully. We can only imagine how difficult that must have been for you.We'd like to clarify an important point regarding your checkout experience: our staff works incredibly hard every day to ensure our guests' happiness and comfort. We want to emphasize that we never deny any guest the ability to remain at the property after checkout time. While the room itself must be vacated by 11:00 AM as per our standard policy, guests are always welcome to use our common areas and facilities. Additionally, late checkout during the afternoon is available subject to room availability for a supplemental fee, which we would have been happy to arrange had we been made aware of your situation.We regret if there was any miscommunication during this difficult moment, and we would have appreciated the opportunity to better assist you during your time of need. Your feedback is valuable to us as we continuously strive to improve our service.We hope you'll consider giving us another opportunity to provide you with the excellent experience you deserve.Warmest regards

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• User:Renate R

  Trip type: Couples

  Amazing

  Invalid Date

  We had an absolutely fantastic vacation on this hotel one week this summer. This hotel have almost everything. Great food, service and atmosphere! Amazing. The service was always fantastic -everyone, the bar staff, cleaning staff, restaurant staff and the reception staff was amazing.They cleaned to times every day, I love that. If we need to say something, after stay at many 5 stars hotel earlier we reacted on that the room was so small and the bed was a little hard. The location was a little more far away from everything than we expected. But on the other hand It’s nice and quiet.But if you want to go to Sorrento it’s a little expensive with taxi, and it’s a little bit far to walk to the local town Seiano -but i recommend to go there!After all we love the stay and will definitely recommend this hotel. Very romantic place, you should definitely go. The view is absolutely amazing!

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