NH Palermo

Name: NH Palermo
Address: Foro Italico, Sicily, italy
Telephone: +44-204-505-9777
Rating: 3.9

Palermo, Sicily, Italy

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About NH Palermo

location

The hotel is situated in Palermo, facing the seaside promenade and lies close to the station and port. This city is a kaleidoscope of history and atmosphere, where Arabic and Norman architecture blends in with the baroque to form a noble city of the people, famous as much for its open-air markets as for the magnificence of its buildings. There is a fascinating street show which guests at this establishment can enjoy from a privileged position. Guests will find the city centre, links to the public transport network and shops in the close vicinity of the hotel. Palermo Airport lies around 35 km away.

facility

The hotel has 226 non-smoking rooms, which are located on 5 storeys and are reachable by lift. Multilingual staff (English, German, French) at the 24-hour reception desk are happy to answer any questions. Amenities available at the hotel include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Children can enjoy the playground. Parking facilities available to guests include a garage (for a fee) and a car park. Further services include a car hire service, medical assistance, a transfer service, room service (for a fee), an alarm call service, a laundry service and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a projector.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. A direct dial telephone, a television with satellite/cable channels, a radio, a plug adapter and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A turndown service provides guests with additional comfort in the evening hours. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

sport

After an eventful day, guests can work out and recharge in the gym.

meals

Various dining options are available, including a restaurant, a breakfast room, a café and a bar. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Amenities at NH Palermo

Facilities
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  Air conditioning
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  Lobby
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  Currency Exchange
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  Conference Room
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  Room Service
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  Laundry Service
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  Bicycle Hire
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  Playground
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Kitchen/Kitchenette
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Reception
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  Sun Deck
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  TV
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  Closet
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Gym
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  Tanning Studio/Solarium

Location

Around this property:

Park

200 m

Train Station

700 m

Public Transport

700 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

814

Very Good

548

Average

302

Poor

140

Terrible

127

Recent Reviews: 1931

User:Meander207040
Trip type: Family
Great Service!
Invalid Date
Leo and Claudio were the best! The service was fantastic. We were there for a family birthday and they made it extra special.
User:MarioAG1985
Trip type:
Great!!!!
Invalid Date
Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel.
User:patricia c
Trip type: Couples
Beautiful location
Invalid Date
Great service , beautiful hotel!! Thank you Leo and Francesco for your hospitality ??grazie
User:Sally J
Trip type: Couples
Did not live up to expectations
Invalid Date
We had an extremely disappointing 6 night stay at the NH Palermo. There were numerous dissatisfactory issues – too many to go into full details without getting stressed further, but in summary there was a distinct lack of cleanliness (our bathroom, the pool, and the toilets by the restaurant in particular), cold food (which should have been hot) at the breakfast buffet, slow and incomplete service (eg a lengthy wait then food arriving with no cutlery/bottle of water with no glasses, and staff rushing away meaning we had to go and look for someone to ask), and a “can’t be bothered” dismissive attitude of some of the staff (some of whom were quite brusque and rude).There were a few large groups (conferences, weddings, coach tours) that seemed to take priority and preference over regular guests – as a result, with staff focusing on their needs, we were made to feel unwelcome and an inconvenience rather than feeling like welcome and valued guests.We reported/complained about many of the issues while we were there but were met with a nonchalant attitude for the most part and a resolution was not always forthcoming. We did not report EVERYTHING as we got tired of mentioning things, nothing being done, and then repeating ourselves - it just added to the stress when we were supposed to be relaxing on holiday.I emailed detailed feedback to the manager on my return home to give him a chance to comment before I submitted a Tripadvisor review, but we’ve been back nearly a month now and he hasn’t even acknowledged my email let alone replied. In the meantime I fed back to the company I booked through – they spoke to the hotel and were told that there is no record of any complaints from us during our stay. This is untrue as we DID make – several – complaints as mentioned above. The staff obviously chose to ignore them. The NH will most likely reply to this review disputing everything I have said, but if you are considering booking this hotel, book with caution. I have been a travel agent for over 30 years, have travelled extensively, and I know that s**t happens, but I also know that I have never come across so many issues and such poor overall standards at a 4 star hotel. At the end of the day, it is my word against theirs and their word will win every time, so I just need to forget about it and move on.I have given 2 stars rather than 1 in this review due to the fact that there were a couple of members of staff who were lovely, the location was good, and the pool (albeit grubby and closed for a whole day "due to rain" – it had rained for about 5 minutes the previous evening!) was welcome in the heat.If you’re staying for just one night and don’t spend much time in the restaurant or bar or mind that your room and the pool might be in need of maintenance, you’ll probably think it’s ok, but 6 nights was just rotten - we were actually considering flying home early on day 2. We will never return to NH Palermo, and more importantly I will not be recommending this hotel to any of my clients or colleagues.
User:Roberto N
Trip type: Family
So good
Invalid Date
Tha withers Leo and Claudio are so profissional and attended us so great Thank you gy