NH Collection Taormina

Recent Reviews: 1669

• User:Deborah P

  Trip type: Solo travel

  NH Taormina ??????

  Invalid Date

  I absolutely loved my time at NH and Taormina! From the moment I arrived, Giovanni, Gabriel and Emanuela made me feel so welcome, and that warmth, friendliness and happiness continued throughout the week.Tania, Monica and the breakfast team made every morning a pleasure. The buffet was delicious and beautifully presented, with a special thank you to Monica for her delicious ginger tea.A big thank you to Angelo, too, who came to my rescue and organised emergency transport when, unfortunately, my travel agent’s airport driver failed to show up!Finally, a very special grazie mille to Giovanni and the entire team for the beautiful handmade ceramic gift. It was such a wonderful gesture and a very special memory of my stay.The property is beautiful, the sunrises and the sunsets from the room and the rooftop bar are stunning, but it is the genuinely warm, friendly and happy staff who make it so special. After such a lovely week, saying goodbye was not easy.Thank you all for your kindness, care and wonderful Italian hospitality. I leave with such lovely memories and hope to return one day soon.Arrivederci e grazie di cuore! ??

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• User:Davíð S

  Trip type: Couples

  The perfect honeymoon hotel – 5 stars!

  Invalid Date

  We stayed here for our honeymoon and couldn’t have asked for a better experience. From the moment we arrived, we were welcomed warmly, and we were delighted to find a thoughtful gift from the hotel waiting in our room. The view from our room was stunning, and the room itself was always clean and beautifully kept.The food was excellent, the service by the pool was great, and the gym was well equipped. A special thank you to the hotel staff, who were always happy to share recommendations and guidance, and in particular to Geovanni, who went above and beyond to make our stay memorable.The location is fantastic too. We would highly recommend this hotel to couples looking for a romantic getaway. NhCollection Taormina, Guest Services / Front Office at NH Collection Taormina, responded to this review Dear Guest,Thank you for choosing our hotel for such a special occasion and for sharing your generous feedback. We are delighted to know your stay felt warmly welcomed from the outset and that you enjoyed the views, cleanliness, and thoughtful touches.It is wonderful to hear that our dining options, poolside service, and fitness facilities met your expectations. We are especially pleased that our team’s recommendations enhanced your visit and that a member of our staff made a memorable difference.Your recommendation to other couples means a great deal to us and reflects our commitment to creating cherished experiences. We are thrilled the location added to the enjoyment of your romantic getaway.We look forward to the pleasure of welcoming you back on a future visit.Best regards,Emanuela GiorginiGuest RelationsNH Collection Taormina

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• User:Sheila M

  Trip type:

  Fab location

  Invalid Date

  We had a great stay at NH Taormina . The location is excellent and the staff are amazing and the breakfast buffet was the best of our trip to Sicily . The rooms are quite small and the bathrooms a bit dated but this didn’t spoil our overall experience. The other thing to bear in mind is the high price or parking at the hotel - 35 euros per day . This is valet parking but nevertheless a high price . NhCollection Taormina, Guest Services / Front Office at NH Collection Taormina, responded to this review Dear Guest,Thank you for choosing to stay with us and for sharing your experience. We are delighted to know that our location, attentive team, and breakfast buffet enhanced your visit to Taormina. We appreciate your candid notes regarding room size, bathroom style, and parking costs. Our aim is always to provide comfort, value, and thoughtful service, and your perspective is helpful in that regard.It would be a pleasure to welcome you back on your next trip to Sicily.Best regards,Emanuela GiorginiGuest Relations TeamNH Collection Taormina

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• User:Amiel B

  Trip type: Family

  A Serious Failure of Basic Hotel Standards

  Invalid Date

  ### Complaint Review — NH Hotel Taormina, Room 6031. **Room 603 fell substantially below the standards I would reasonably expect from NH Hotels and this is supposed to be a 5 star hotel, with multiple basic aspects of the stay being unacceptable.**2. **The television remote was visibly dirty and unhygienic, which is particularly concerning for an item handled repeatedly by guests and is documented in the photographs provided.**3. **The bed was excessively soft and provided inadequate support, making it difficult to achieve a comfortable and restorative night’s sleep.**4. **The advertised Chromecast functionality did not work, materially reducing the usability of the television and making the entertainment facilities effectively defective.**5. **Sound insulation was exceptionally poor, to the extent that conversations taking place in the hallway could be heard clearly from inside the room.**6. **The elevator was equally disruptive, with every audible arrival chime penetrating the room and repeatedly disturbing the otherwise expected quiet of a hotel bedroom.**7. **The cumulative noise issue is not a minor inconvenience but a fundamental failure to provide an environment reasonably suitable for sleeping and relaxing.**8. **The shower was particularly disappointing, with water escaping beyond the intended showering area and spilling across the bathroom floor, as clearly demonstrated by the accompanying photographs.**9. **The shower design appears fundamentally flawed because ordinary use results in water escaping into areas that should remain dry, creating both inconvenience and an avoidable slip hazard.**10. **Taken individually, these issues would be frustrating; taken together, they demonstrate a consistent failure across cleanliness, maintenance, functionality, comfort and basic room design.**11. **I would strongly recommend that NH Hotel Taormina management personally inspect Room 603 rather than treating these complaints as subjective matters of guest preference, because several of the problems are objectively observable and photographically evidenced.**12. **This stay has therefore fallen materially short of the standard I expected, and I expect the hotel to address these failures seriously and provide an appropriate response rather than offering a generic apology.** NhCollection Taormina, Guest Services / Front Office at NH Collection Taormina, responded to this review Dear Mr. Barrimond,Thank you for sharing your feedback. We are genuinely sorry that your experience did not meet your expectations.We would, however, like to add some context. Your review was posted on the very first day of your stay, while you were still in the hotel. As soon as we became aware of your concerns, our Front Office Manager personally approached you during breakfast to better understand your experience and offer our assistance.I also personally left a message and a bottle of wine in your room, inviting you to meet me so that we could discuss your concerns directly and see what could be done during your stay. Unfortunately, we did not receive a response to this invitation.We fully respect your right to share your experience, and we take feedback seriously. At the same time, we believe that the best way to resolve concerns is through an open conversation, particularly when the hotel is given the opportunity to listen and act immediately.We regret that this opportunity was not taken, and we remain sorry that we were unable to turn your experience into a more positive one.Kind Regards,Sarah Touati, Guest Relations Manageron behalf of Amedeo Zaffino, General ManagerNH Collection Taormina

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• User:Julie A

  Trip type: Couples

  Amazing wedding stay

  Invalid Date

  We stayed for 6 nights at the NH Collection Taorimna for a wedding. It was an excellent location for getting around Corso Umberto, the bay beaches and the wedding events. Emanuela from guest related me plan before our arrival rides, excursions and getting my hair done for the wedding. She was fantastic! The front desk staff is so welcoming, the pool is so relaxing and beautiful, the gym was clean and had all essentials, fusion spa was amazing. Had a wonderful massage. The daily complimentary breakfast was so extensive and you could also order hot fresh items, the room is beautiful and staff is very attentive. The rooftop restaurant was amazing. We had a gorgeous view of the bay and coast, food was delicious and impressive presentation. Highly recommend going. I have to make a VERY special shout out to Monica on the waitstaff. She truly took care of us from the amazing rooftop dinner experience, to our daily breakfast experiences. I don’t recall others names but everyone at NH understands true warm hospitality! The welcome Prosecco and departing blown glass gift was just over the top. Thanks NH to making me feel like a princess leaving for the wedding. All the nice compliments made my day. NhCollection Taormina, Guest Services / Front Office at NH Collection Taormina, responded to this review Dear Guest,Thank you for sharing your experience and for choosing our hotel for such a special occasion. We are delighted to know that your stay was memorable and that our location, amenities, and service contributed to a smooth and enjoyable visit.It is wonderful to hear that our team assisted with arrangements ahead of your arrival and that you felt warmly welcomed throughout your time with us. We are especially pleased that you enjoyed the pool, gym, spa, and the daily breakfast offerings.We are glad the rooftop dining experience and views elevated your stay, and that the attentiveness of our team made a lasting impression. Your recognition of our hospitality means a great deal to us.We truly appreciate your recommendation and look forward to the pleasure of welcoming you back on a future visit.Best regards,Sarah TouatiGuest Relations ManagerNH Collection Taormina

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