Mercure Palermo Centro

Recent Reviews: 2653

• User:giuseppe_ursino

  Trip type: Business

  Room 112 in this hotel with no real opening to let in air

  Invalid Date

  Room in this hotel with no real opening to let in air, a very unpleasant factThe bathroom window opens onto the space where the hotel collects its garbage.And the only other window opens onto an external staircase.Finally, last but not least for an Italian hotel, the bathroom has no bidet. , Servizi per gli ospiti/front office at Mercure Palermo Centro, responded to this review Dear Guest,We are sorry to hear that the room’s ventilation and window outlook did not meet your expectations. The bathroom window opens onto an internal service area and the second window faces an external staircase; these are fixed architectural features of the building that we are unfortunately unable to alter.Regarding the absence of a traditional bidet: the room you occupied is specifically designed to be accessible for guests with reduced mobility. In accordance with accessibility standards, the bidet function is integrated directly into the WC rather than provided as a separate fixture.We appreciate you taking the time to write to us and hope to have the opportunity to welcome you again under better circumstances.This the 3rd review for the same stay, I hope this is the last one. Kind RegardsAndrea StancatoGeneral Manager

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• User:Paula L

  Trip type: Couples

  Great location, clean hotel and wonderful breakfas

  Invalid Date

  We really enjoyed our stay at the Mercure Hotel Palermo Centro. The hotel is in a great location for exploring Palermo, and everything was clean and comfortable. The breakfast was also excellent, with plenty of choice and something for everyone.A special mention has to go to Giuseppe behind the bar and the gentleman who served at breakfast. He They were both incredibly friendly, kind, knowledgeable and helpful throughout our stay. Nothing was too much trouble for gussipe and his warm and welcoming attitude really made a difference. In fact, he was one of the highlights of our whole stay and is a real credit to the hotel.There were a couple of less positive points. Unfortunately, on a few occasions some of the female bar staff came across as rather rude and unwelcoming, particularly when we asked for a glass of ice, which was disappointing given how hot it was. A little more warmth and friendliness would have made a big difference.The safe in our room also stopped working a few times, although this was dealt with and fixed by the hotel.Overall, we had a lovely stay and would recommend the Mercure Hotel Palermo Centro, particularly because of its location, cleanliness, breakfast and the fantastic service from Giuseppe and the breakfast waiter. Their kindness and helpfulness really stood out.

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• User:Zara P

  Trip type: Friends getaway

  Stay at the Mercure Hotel Palermo!

  Invalid Date

  We had a lovely time staying at this hotel, when we arrived we were greeted very warmly by the staff and then surprised with an upgraded room! The whole hotel and our room was very well cleaned every day and we had no issues with any part of our stay. As 2 girls travelling in a city we didn't know, the hotel felt extremely safe and the staff were very kind towards us with anything we needed or any restaurant recommendations (Oste E Pizza is a great pizza place near to the hotel). We would like to say thank you to the lovely staff member at breakfast who provided my friend with gluten-free products, and remembered us at other breakfasts. He would check if we were finding the gluten-free options around the city okay and recommended some gluten-free restaurants he goes to with his wife in the city (we tried one and it had amazing food).Thank you very much to all the lovely staff and cleaners at the hotel, you made our experience of travelling to Palermo amazing!

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• User:roquai76

  Trip type: Solo travel

  Avoid at all costs

  Invalid Date

  Disappointed by unsafe practices. The hotel arranged an illegal taxi for my airport transfer without my knowledge. When I asked the front desk why they didn't use official taxis or recommend legitimate services, they were dismissive of my concerns.This is unacceptable for a branded hotel. Guests trust the staff to act in their best interest, especially regarding transportation to the airport. Instead, I was directed to an unlicensed operator—a known problem in Palermo for scamming tourists.I would not return and cannot recommend this property. , Guest Services / Front Office at Mercure Palermo Centro, responded to this review Dear Guest,Thank you for your feedback.We are sorry you were disappointed with the airport transfer service. However, we would like to clarify an important point: we did not organize an abusivo (illegal) taxi. We arranged a licensed NCC (Noleggio Con Conducente) service, which is a fully legal and regulated private transfer operator in Italy.We do not work with unlicensed drivers and have never done so. The service we provided is legitimate and commonly used by hotels for guest transfers.We regret that you felt the reception staff minimized your concerns and we apologize for any misunderstanding. Your trust is very important to us, and we take these matters seriously.We hope this clarification helps and remain at your disposal for any further questions.Best regards,Andrea StancatoGeneral Manager

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• User:claussie

  Trip type: Couples

  Just another City Hotel

  Invalid Date

  We made a late booking as our flight had been cancelled. The charged us quite a steep price for such an average city hotel.A simple room. Aircon did not work as they start to use it only from middle of May onwards. Thus the room was much toi warm and we could hardly sleep.Brakfast in the morning was a desaster. The breakkfast room was totally overcrowded and you had to fight for a table. Long queues for bread, coffee, cereals etc.That was not a pleasant stay. , Guest Services / Front Office at Mercure Palermo Centro, responded to this review Thank you for taking the time to share your feedback.We’re sorry to hear that your stay at Mercure Palermo Centro was not pleasant, especially after the stress of a cancelled flight and a late booking.We apologize for the high rate you were charged under those circumstances. We also regret that the air conditioning was not yet operational (as it is activated from mid-May onward according to our seasonal policy), leaving the room uncomfortably warm and affecting your sleep. Additionally, we’re embarrassed by the chaotic breakfast service you experienced — the overcrowding, lack of tables, and long queues are unacceptable and fall well below our standards.Your comments regarding the overall quality and value for money are noted, and we have passed them on to our management, front office, and breakfast teams for immediate review and improvement.We understand this was a disappointing experience and sincerely apologize for not making your stay more comfortable. Your feedback is valuable and helps us do better.We hope to have the chance to welcome you back in the future under better conditions and offer you a much improved experience. Thank you again.Andrea StancatoGeneral Manager

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