Caesar Palace Hotel

Recent Reviews: 2055

• User:zasiura

  Trip type: Couples

  Not quite a Palace

  Invalid Date

  A traditional hotel with lots of charm, yes in places needs an update. Public areas always kept clean.Friendly staff in reception and also Paulo in the bar.Our Room was large 2nd floor looked over pool with balcony, and cleaned daily including towel changes.Great location for trips, buses to Taormina. Free shuttle bus to the beach every 15 minutes and a voucher for umbrella and 2 beds at the lido to use as and when. Also a rep from Citybysee selling various tours but only took cash.BUT THEN – The Restaurant !!!Staff not as friendlyBreakfast During our 10 night stay I tried the bacon each day to see if it improved, Cold and nearly raw!! Even after complaining to the head waiter or waiting for a fresh replenishment but sadly NO !!!Limited fruit/yoghurt, no fruit salad, processed cheese and poor quality ham. Juice from machine not always working, no fresh juices. Bread rolls often stale.Lunch – DinnerThe hot food was on the cold side then having to put onto cold plates making it worse. 1 night the ravioli was actually fresh and hot !! The food choice was ok but just lacked something. Slow to replenish empty serving plates.Sometimes fish, salads and cold meats were not on the chiller cabinet just on a table (? Poor hygiene)2 theme nights – fish which was reasonably good if you like fish. Sicilian which did not seem much different to the other nights, no arancini on any day/night! Think it may have referred to the singers outside by the pool ?Due to the number of coach tour parties sometimes as many as 5/6 per day it was a bit of a free for all and did seem like a canteen rather than a “restaurant “ The poolside restaurant Germano only opened a couple of lunchtimes despite being told would open each day – shame as it was serving fresh pizzas and similar food to indoors but much better.Snack food by the bar in the afternoon bread rolls filled with ham and cheese kept in a plastic box and could of been there for some time not being kept chilled.Entertainment in the evening was an organist/singer, not brilliant but ok as background noise, often played outside by the pool weather dependant.Overall – Yes a 3 star hotel, clean, friendly, plenty of space, good facilities, great location for trips, local buses and supermarket. Saturday market 15 mins walk. Great views of Etna. Just spoilt by volume of tour guests, poor restaurant hygiene and food inspiration.

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• User:helenebV2113EK

  Trip type: Couples

  Everyone welcoming

  Invalid Date

  We had an issue when we arrived but it got finally sorted out with the visiting repThere are no problems here unless you look for themWe last visited 11 yrs ago , nothing had changed,yes could do with a refurb but everything clean and Comfortable There were staff there from our last visit so that was a good signWe will visit again , but will make sure etna isn't smoking !!

• User:susaneggleston

  Trip type: Couples

  Dreadful

  Invalid Date

  I had the misfortune to spend four days at this hotel as part of a tour. It is not the four star standard that I expect, showing signs of wear and not particularly clean. However what really lets it down is the dining facility . I wouldn't call it a dining room, more like a huge, very noisy canteen and the cooked food was terrible. My husband, who eats almost anything had bread and cheese for dinner on the last night. We wandered around the buffet area with a plate trying to find something that was fit to eat. Roast meat was dry and tough, lasagne dried out and curled up. At breakfast fried eggs were cooked in a tray, not separately and were hard whilst the bacon was still raw. one guest opened two sealed sachets of marmalade to reveal mould. We saw tables being prepared for lunch without being wiped down after breakfast and I have photos of a filthy floor by the juice machines. Tea and coffee in the rooms was never replenished in the four days that we were there.We had to change rooms as noisy pool games are played in the afternoons followed by music at night so not suitable for elderly people like ourselves. Children's pool and play area looked good but the main pool area is small for a four star hotel of this size.

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• User:P m

  Trip type: Friends getaway

  Would never return

  Invalid Date

  I don’t normally do reviews but I feel this time I need to! This hotel is like a 80s care home , it’s dated with no atmosphere at all, the all inclusive is a joke, no alcoholic drinks before 6pm unless you like cheap wine and beer, the snack bar is non existent except for a few dry rolls on a table in the bar area. No icecream at all available during the day other than in restaurant at meal times, coffee only available at bar, food was very sparse in dinning room and some was left on a large round table on the middle which had no cover and no refrigeration even though it was cold meat and pasta salad. Bar team very miserable and rude, water in the room is not included on all inclusive it’s €2.50 a bottle . The entertainment is non existent and the area meant for entertainment is round by the baby pool where there is no bar and no seating. The pools are too deep on large pool and the baby pool is in a terrible condition. Not even any drinks around there for children ! On the plus side the rooms although dated were clean.

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• User:Raya A

  Trip type: Family

  Run as far as possible

  Invalid Date

  We made our reservation through booking.com, and by the pictures we knew that the hotel rooms haven’t been updated since the 1980s, but we only needed a place to stay for 1 night so we went through with it. When we booked the room, we payed through booking-191 euros, but when we got there the receptionist told us that we had to pay an extra 20 euros for the kids club. We told her that we wouldn’t be using it, because the children in our reservation are 17 and 13 and she started laughing at us and mimicking us. Whatever, we payed and went to our room-number 244. I went to shower, with the door closed of course, and imagine my surprise, when I saw that almost the whole room was flooded! I looked through the bathroom and realised that there wasn’t even a drain!!! How could you make a bathroom without a drain?! I went to the reception of the hotel and told them about the situation, using google translate, because they don’t understand, and they sent a guy to just clean up the water. That of course didn’t help with anything, because the rest of my family-3 more people had to shower. On another occasion, when I accidentally touched under one of the bedside tables I felt something weird and imagine my disbelief when I looked and I saw that there were around 10 pieces of gum stuck on it! It’s disgusting that guests would do that, but it’s the hotels responsibility to check and clean well. As a beautiful add on, there was black mold on the bathroom tiles!

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