Hotel Twenty One

Recent Reviews: 2042

• User:Diana S

  Trip type: Family

  Don't book this hotel- We had a pest issue at our room!!

  Invalid Date

  My family and I stayed last wee in this hotel. Right after we went to bed, tick Bugs started coming out of my 3 year old's bed. If bitten, these Bugs can pose serious health risks especially to a little chile. After calling Management, they committed to support any claim Made through our Booking channel. However, they denied any responsibility and failed to reach to a settlement. Not only do they have TERRIBLE higiene standards, they surely did not display any ethical behavior and Made themselves accountable. We do not recommend this hotel at all. For transparency, I am attaching the photographic evidence sent to our Booking platform. Federico Bosi, Direttore generale at Hotel Twenty One, responded to this review Dear Dianas,We strictly reject these allegations and the inaccurate portrayal of our establishment. Following your report, our property immediately underwent a thorough inspection by a certified, independent pest control agency. The professional evaluation confirmed zero presence of bed bugs or ticks anywhere in the room. We maintain rigorous, documented sanitation protocols and certified inspections to ensure the highest hygiene standards. Furthermore, all claims processed through third-party booking channels are reviewed using verified professional findings rather than unsubstantiated assertions. We act with complete integrity, base our decisions on factual evidence, and firmly stand by the safety and cleanliness of our hotel."

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• User:Mcggncm

  Trip type: Family

  Do not stay here unless you like a very hard mattress.

  Invalid Date

  I am currently on night one of a two night stay and I can tell you, the beds are the most uncomfortable mattresses I have ever felt and I travel a fair amount.I'm not sure I'll be able to walk tomorrow. Other than that, rooms are decent and clean. Federico Bosi, Direttore generale at Hotel Twenty One, responded to this review Dear Guest,Thank you for sharing your feedback. We are sorry to hear that you find our mattresses uncomfortable.Mattress firmness is a matter of personal preference, and while many of our guests appreciate the support of our firm bedding, we recognize that it may not suit everyone's individual sleeping style. However, we take guest comfort seriously—had you brought this to our front desk's attention during your first night, our team would have gladly provided a mattress topper or explored alternative room options to make your remaining stay more comfortable.We appreciate your positive comments regarding the cleanliness and standard of our rooms, and we hope the remainder of your stay in Rome is pleasant.kind regards

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• User:1Tag

  Trip type: Couples

  Lovely hotel

  Invalid Date

  We came to Rome for our 40 wedding anniversary. I chose Hotel 21. It did not disappoint. Friendly staff, from receptionist, cleaner, to waiting on staff.Breakfast was lovely. From continental, to English. Eggs, bacon, toast, cakes, cereals. Even fresh pancakes.Air con through out, which was a god send when it’s 40 outside.We would highly recommend this hotel. Federico Bosi, Direttore generale at Hotel Twenty One, responded to this review Dear 1Tag,Happy 40th Wedding Anniversary! ??Thank you so much for choosing Hotel 21 to celebrate such a remarkable milestone. We are absolutely honored to have been a part of your special trip to Rome and delighted to hear that we did not disappoint.It’s wonderful to know that our friendly team made you feel welcome, that you enjoyed the extensive breakfast spread (the fresh pancakes are always a favorite!), and that the air conditioning provided a much-needed retreat from the summer heat.Thank you for your high recommendation—it means the world to us. We hope to welcome you back for many more anniversaries to comeKind regards

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• User:Paul J

  Trip type: Couples

  Great place to stay in Rome

  Invalid Date

  Great hotel, b very convenient for Rome. Lovely staff, very good breakfast and comfortable and clean rooms Federico Bosi, Direttore generale at Hotel Twenty One, responded to this review Dear Maxime,Thank you so much for taking the time to share such a lovely review of your stay with us!We are absolutely thrilled to hear that you had a great experience and found our hotel to be very convenient for exploring Rome. Knowing that our staff made a wonderful impression, that you enjoyed our breakfast selection, and that your room was both comfortable and clean means the world to our entire team.It was a true pleasure hosting you, and we sincerely look forward to welcoming you back for another perfect stay in the Eternal City!Warmest regards,

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• User:lauren f

  Trip type: Couples

  Don’t book

  Invalid Date

  Misleading Room DescriptionWe booked a deluxe room specifically because the hotel's website advertised a balcony with "stunning views" and showed images of glass-fronted balconies overlooking the city. As you can see from the images, this was completely misleading. The balcony was filthy. There was no view at all through the concrete (not glass as shown on the website). Not to mention our room was at the back of the hotel so there was no view of St. Peter's Basilica as shown on the website. We complained as soon as we arrived and asked to change to another room or downgrade as the balcony was the only reason we had booked this room. We were told the hotel was fully booked and to ask the next day to be told the same thing. This continued for the duration of our trip until check out where we raised this again before paying. We asked if there was anything that could be done about the price (the difference for the for a balcony view was €460) . We were told there is nothing they can do at reception apart from deducting the city tax (€60) but we could raise the issue via email. Obviously this nowhere near compensated the difference so as soon as returned home, we emailed. After chasing multiple times, I received one response telling me there was nothing more that they can do and have since been ignored. The customer service has been more shocking than the room. There are much better hotels in Rome. Don’t waste your money! We stayed at the Marcella Royal last year and can’t recommend it enough.The rooms are extremely dark (it was difficult to get ready at night). Reception area is small and cramped. The only positive feedback I can give is the location and breakfast. Federico Bosi, Direttore generale at Hotel Twenty One, responded to this review Dear LaurenThank you for taking the time to share your feedback. We genuinely regret to hear that your stay did not live up to your expectations and that you felt let down by both your room features and our communication.Our goal is always to provide transparent descriptions and high-quality service, so it is disappointing to learn that you found the balcony and the room layout misleading. Room allocations can vary based on availability, but we strictly aim to match the category booked. We apologize that we were fully booked during your stay and unable to offer you an alternative room that met your preferences.In any case we assigned you exaclty a double deluxe room the one you have booked but you wanted the deluxe with specific view on St. Peter Basilica which was already booked and pre assigned to another guest.Regarding your post-stay correspondence, we are very sorry if you felt ignored. We always strive to address guest concerns constructively, and we take your comments about our customer service and room lighting seriously as areas for internal review.While we are glad you enjoyed our central location and breakfast, we are truly sorry that the overall experience fell short. We wish you the best in your future travels to Rome.Warm regards,

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