Hotel Artis

Recent Reviews: 852

• User:Deborah D

  Trip type: Couples

  Just look at the photos. Says it all....NOT for tourists

  Invalid Date

  Unfortunately we were booked in here by Wowcher as a hotel for our 4 night holiday in Rome. It's not designed for tourists. It has no amenities as it's all aimed at corporate clients. No bar or lounge until 7.30 pm. They do have a snack & coffee machine situated stupidly at the bottom of the stairs. When we arrived it was virtually empty. We were pointed towards a very small shopping area around 10/15 minutes away but at 2.30 the shutters were down. Not on good travel links and a taxi is €35/45. No outside area except table & chairs in the carpark. Food was awful and waitresses sullen. We checked out after 1 night & booked elsewhere. There was no refund! As this place is aimed at corporate, people were slamming doors as they left for work from 6/6.30. It's also in the middle of residences with a shut down spa next door and 30/35 minutes outside Rome by car. Be warned....book elsewhere.

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• User:Jess B

  Trip type: Couples

  Definitely not a 4 ??

  Invalid Date

  There is absolutely no way this hotel is 4 Star. Rooms are tired and grubby - the shower leaked because the doors were rusty and didn’t shut properly from over use, there was no plug in the sink, the bed was uncomfortable, the curtains were dirty and had holes in, half of the electric sockets were loose and didn’t work, our maid service was missed and when it was done the didn’t replenish shower gel or water, the shower gel was in tiny little sachets and there was no shampoo or conditioner. When we checked in they asked for ID but we were not given our passports back - when we realised the next morning and questioned this we were told we were wrong and that they had been given back to us. We turned the room upside down looking for them so were then panicked they had been stolen. Went back down to reception to let them know, only to see our passports in our room key slot - they had been left in the copier but no one had thought to phone us to let us know it was their mess up and they had found them and no apology was offered - they didn’t seem to understand why we were so annoyed we had wasted time looking for something because they had told us it was our mistake. Location is also not good - the walk to the metro is fine and took about 12-15 mins with good links to the city. However we took an Uber back every evening (around €40) because I did not want to walk in the neighbourhood after dark. It did not feel safe and was also incredibly run down and dirty. Did not see a single local restaurant or business open, apart from a small minute mart near the metro.I would love to visit Rome again but will be doing much better research about which areas to stay in as a tourist.

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• User:Susan P

  Trip type: Couples

  Ok but not what I expected!

  Invalid Date

  Just managed to get on plane, we weren’t late getting to airport. On landed couldn’t find shared transfer(asked around about 20 different people) eventually got taxi, €85 coz tired and hungry. Arrived approximately 10.25pm .No food or drinks available as bar and food shut at 10pm, was a snack and coffee machine but nearly empty! Breakfast was okay but cold! If we hadn’t met Ian and Mary we would have been really upset! Its in the middle of housing estate! Did find Trattoria restaurant just round corner but again shut at 10! No English channels on tele and only champions league in downstairs bar! Only 4 star I’ve ever stayed in with no kettle although was not all inclusive! Thanks to aforesaid Ian and Mary we found metro, and used debit card to pay at station turnstile gate, brilliant clue, about£1,30 ew, thank u guys x we are 68 and luckily able to walk for 10-15 minutes walk, mostly uphilll ,to metro station , pavements were littered and broken, not for wheelchairs or disabled . Was clean but small room, reminded me of premier inn! Room not really important as only sleep there , I thought was near city centre but it is not! metro was frequent approx every 6 mins. Rome was really good , thanks to the Scottish couple, Ian and Mary .

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• User:Ionut B

  Trip type: Friends getaway

  Horrible hotel

  Invalid Date

  Terrible decision and even worse experience, the rooms look terrible and very dirty the staff very rude and unprofessional, as you can all see the room 0 out of 10 there are tiles all over the room on the floor and there were no slippers in the room we had to walk barefoot on the cold tiles ( dirty too) the AC is working only with cold air no heating what so ever, the smell from the drains it was extremely unpleasant and the response from reception was “is May we don’t have heating , only in winter “ plus the fat that the AC is covered in dust , the safe in the room was not functioning, we were provided water only upon check in and then we were told that we have to buy from the vending machine, but surprise the vending machine had no water! DONT STAY AT THIS HOTEL IS ATROCIOUS!!!!!! The only good part was the breakfast.

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• User:aimeerose2022

  Trip type: Couples

  Nice hotel, basic would use again.

  Invalid Date

  The rooms were nice, clean and well maintained. The staff were helpful and friendly. The breakfast was basic scramble eggs, bacon, hot dog sauages toast, and the continental items such as Croissants, yoghurts etc… all food was really nice.We did have an evening meal here too, very basic I would say good if your happy to eat without feeling like your in Italy, feels more like a canteen. However the food was delicious staff were friendly. It was very quiet when we went too. We visited la villetta “trattoria” which was a very short walk from hotel, which had a lovely Italian feel which I would recommend for dinner. The only negative, I enjoy having a bath while away, staff were able to accommodate my request, however there was no bath plug. When my husband requested they said they would send maintenance. The next day nothing so asked again and was told their plugs keep getting stolen. This was disappointing as after walking around Italy all I wanted was a nice soak in the bath. Overall I would use this hotel again, it was clean, well maintained and met most of our needs.

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