Doria Grand Hotel

Name: Doria Grand Hotel
Address: Viale Doria Andrea 22, Milan, italy
Telephone: +44-204-505-9777
Rating: 3.9

Milano, Milan, Italy

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About Doria Grand Hotel

location

This hotel is centrally situated only around 5 min walk from various shopping possibilities, bars and restaurants. The city centre lies around 3 km away. Sights such as the Via Montenapoleone, the cathedral, the Palazzo Reale Museum and the Milan Scala are located between 2 and 2.5 km away. Sforza castle is located roughly 4 km away. Public transport can be reached within 150 m and the train station is 300 m away. Mailand - Linate Airport is around 5 km away.

facility

2 junior suites, 13 single rooms and 109 double rooms are located on 11 storeys and can be reached by lift. Multilingual staff (English, German, French) at the 24-hour reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include room service (for a fee), an alarm call service, a laundry service and a hotel shuttle bus. Bicycles can be kept in the bicycle storage area. The business centre is on hand for guests' business requirements and provides a projector.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. A trouser press is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A shower and a bathtub are included the bathrooms. A hairdryer, a vanity mirror and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms and 124 non-smoking rooms.

sport

After an eventful day, guests can work out and recharge in the gym. In the evenings, guests can unwind to live music.

meals

Various dining options are available, including a restaurant, a café and a bar. Half board is offered as a catering option. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Diet meals and vegetarian dishes can be prepared on request. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Doria Grand Hotel

Facilities
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  Air conditioning
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  24-hour reception
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  Currency Exchange
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  Conference Room
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
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  Wifi
Business Center and Conferences
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  Business Center
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Protective equipment for employees
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  Protective equipment for guests
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Room Facilities
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  Minibar
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  TV
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  Room service
Sport/Entertainment
- -
  Events
Transfers
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  Airport Transfers

Location

Around this property:

Underground/Over ground Station

50 m

Shopping opportunities

100 m

Bars / Pubs

100 m

Restaurants

100 m

Public Transport

150 m

Train Station

300 m

City Centre

2000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

584

Very Good

698

Average

277

Poor

Terrible

Recent Reviews: 1727

User:PeterB11369
Trip type: Couples
Very good stay
Invalid Date
Very good city hotel where nothing was too much trouble, comfortable beds, bathroom was a bit dated but overall, a good room.Staff always were helpful and attentive Worth staying at
User:tabsb2022
Trip type: Couples
Never again!!!
Invalid Date
Stayed for 4 nights to make Milan our base for train excursions. The hotel fitted the bill as it was close to Centrale. That and tue breakfast are the only 2 positivesEven the breakfast needs you to queue up at the weekend ??The carpets feel grubby , you are supposed to pay €20 if you want a bathrobe!! The towels were well aged and anything but white. The front desk except Laconia were quite unhelpful. They even sent us to the wrong train station due our Lake Garda travel. Verdict : a big NO It’s supposed to be a 4* but I would say 2* max
User:Meena N
Trip type: Friends getaway
LOVELY HOTEL BUT DISAPPOINTED SERVICE BY RECEPTION
Invalid Date
Excellent location, but very disappointing customer serviceThe hotel is in an excellent location, just a few minutes’ walk from Milano Centrale, which was perfect for our short two-day visit to Milan. The hotel itself is lovely and has a lot of potential.Unfortunately, our experience with the reception service was extremely disappointing.At check-in, there were two young men at reception. Our bookings were not checked properly and the rooms were allocated incorrectly. When I politely pointed this out, the gentleman dealing with us was rude, dismissive and unwilling to listen. His manner made what should have been a simple check-in unnecessarily unpleasant.I was given room 322, where there was no hot water. I reported this to reception twice and specifically explained that I needed to shower before going out. We were only in Milan for two days and did not want to waste valuable sightseeing time waiting around. Despite reporting the problem, it was not properly resolved, and I had to manage with a flannel wash for the duration of our stay.This was particularly disappointing because the issue was reported more than once and the receptionist was made fully aware of the situation. A basic facility such as hot water should not be unavailable throughout a two-day stay without a proper solution being offered.There was also an inconsistency with the welcome given to our group. We had two separate bookings. When another gentleman checked two of my friends into their rooms, they were given tokens for drinks at the rooftop bar. However, the gentleman with the short haircut who checked us in did not offer us the same. The drink itself was not important, but the difference in treatment was noticeable and added to our overall disappointment.What concerned me most was the receptionist’s attitude. Rather than listening to the issues and trying to help, he appeared uninterested and dismissive. His attitude gave the impression that guests’ concerns were an inconvenience rather than something he was there to assist with.It is a shame because the hotel’s location is excellent and the property itself is lovely. With better customer service and more attention to guests’ concerns, this could be a very good hotel.Management should seriously review the reception service and, in particular, how guest complaints are handled. A good location cannot make up for poor customer service and a basic room facility not working for the entire stay.
User:Tony B
Trip type: Family
Friendly hotel
Invalid Date
Very friendly staff on the front desk. Great roof top bar with good menu and very helpful waiters. I found it a great location with easy access to the centre and to the main station. Good value for money and would stay again.
User:nicchuw
Trip type: Couples
Weekend away in Milan
Invalid Date
My husband and I stayed at the Doria Grand for 2 nights visiting Milan.The hotel is lovely. Cool decor, friendly and helpful staff and has a “vintage” vibe we found quite chic. The location is very handy to metro and central station, although we didn’t love the area it was in as it seemed a little sketchy. It probably wasn’t, but we didn’t spend any time there except for being in the hotel. Our room was nice. Very large bed, tv, WiFi, fridge. Clean overall, although not spotless. The bathroom was fine but dirty. Lots of limescale, clogged drains, marks and mould around fixtures and streaks on the wall. That part was a let down, especially the shower where the bath was filling as I stood in it. The price was fair and we enjoyed the hotel for what we needed it for. Breakfast was included and had good choice. There is also a lovely rooftop bar we had drinks at too with gorgeous views of the city. They gave us a free drink each too which was nice.