Delle Nazioni

Recent Reviews: 1771

• User:girl963

  Trip type: Couples

  Good value hotel

  Invalid Date

  We chose this hotel because we were arriving and travelling onwards by train so being near Santa Maria Novella station was important to us. We had quite realistic expectations as we knew it was a 3 star 'tourist' hotel which was cheap by Florence standards. Was somewhat regretting our choice as we crossed the tramlines to get to the hotel but, on arrival, we were pleqsantly surprised to be upgraded to a room with a balcony on the 5th floor which had lovely views towards the Duomo and beyond! The room itself was also absolutely fine and looked newly decorated (although a kettle and some coffee/tea sachets would have been welcome additions). The bathroom was rather dated especially the tiles but it was v clean and everything worked (as did the air con). The bed was really comfortable too and the bedding/towels were all new/good quality. Breakfast was a little bland and basic but definitely OK for the price. A number of reviewers have commented on the noise levels - we were at the front of the hotel so immediately opposite SM station but couldn't really hear the trains at all. The trams, however, do rattle quite loudly as they come around the corner to the front of the hotel but they are less frequent later in the evenings and stop altogether from arond 00.30 until around 6.00. A combination of heat, wine and miles of sightseeing meant that we slept pretty well regardless - earplugs definitely helped too! As for the immediate area, it is not the prettiest part of Florence but 5 minutes' walk takes you to lovely Piazza Santa Maria Novella from where it's just a short stroll to the Duomo. Some reviewers have commented on the large groups of peope who appear to be 'loitering' in the afternoon/evenings opposite the staion/at the tram stops. We noticed them too but from what we observed they are just sitting aeoind and talking amongst themselves and don't appear to be approaching tourists or harassing them in any way. There is also a very obvious police/security presence around the station so we didn't feel that the area, while not very attractive, is unsafe. Overall, we felt that this hotel met our expectationsbb for a standard 3 star and would recommend it to those looking for a good value base for a few days exploring Florence. hdellenazioni, Servizi per gli ospiti/front office at Delle Nazioni Hotel, responded to this review Dear Guest,We thank you very much for taking the time to write such a detailed and balanced 4/5 review.We are so pleased that you appreciated our strategy, we know our location right in front of Santa Maria Novella Station is a huge advantage for those arriving and departing by train, and we are delighted we could pleasantly surprise you with an upgrade to our 5th floor room with balcony and the wondeful view of the Duomo.Thank you for your kind words about the room and for your honest note about the bathroom. Cleanliness and functionally are our priorities.We also truly appreciate your very fair accurate description of the area and the noise.Thank you for reassuring future guests about the surrounding : as you observed, it may not be the most picturesque corner at first glance, but it is lively, well-policed, safe, and in just 5 minutes on foot you are in beautiful Piazza Santa Maria Novella and then at the Duomo.Thank you again for your wonderful review, you have perfeclty captured the spirit of what we strive to offer our guest every day.We hope to welcome you back soon as a base for your next Florentine discoveries,Warm regardsGiovanni MariellaHotel Manager

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• User:Roam21350283774

  Trip type: Family

  Lovely hotel

  Invalid Date

  Hotel was by the railway so it was super easy to find. We didn’t have any problems with noise didn’t even hear the trains. Staff at the hotel were so helpful. We had 2 rooms which were very spacious as we are a family of 5. Rooms very clean had lovely large windows. To get into the centre of Florence took about 10 minutes to walk so no need for taxis. Breakfast was great, plenty of choice. Kids loved the pancake maker. Hotel Delle Nazioni, Servizi per gli ospiti/front office at Delle Nazioni Hotel, responded to this review Dear Guest,We are truly grateful for your wonderful review, which beautifully encapsulates the experience we strive to provide at Delle Nazioni. We will share your kind words with our team, who worked hard to ensure your stay met your expectations.We hope to welcome you again.Best regardsGiovanni MariellaHotel Manager

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• User:metinbodur

  Trip type: Family

  Nightmare

  Invalid Date

  We checked into the hotel at 18, when we get in the room, we realized that the air conditioner was not working, after dinner we returned to the room and informed the reception that the air conditioner was not working, the technical service came but it was not successful, if there was an alternative room, we requested to be changed in the room, but the reception said that the hotel was full and they gave us a heater, 10 minutes did not pass, the electric fuses of the room threw it, when I went down to the reception and reported the situation, they said that there were 2 alternative rooms, the air conditioner did not work again in the first room we looked at, 3. The air conditioner in the room worked and we changed room around 11 pm, as the room was facing the road, all the sound of the tram and the street was coming in, these were not enough, the hotel's fire detector was activated and they couldn't silence it for 15 minutes, our night was ruined. The tram ended at 2 and started again at 6, a tram passed every 10 minutes. We couldn't sleep at all. In general, the hotel is very old. Shower heads and door handles were broken.Breakfast is acceptable.The staff at the entrance was friendly, but you can't cover everything with a smile.The hotel benefits from its proximity to the train station otherwise not worth it at all Hotel Delle Nazioni, Servizi per gli ospiti/front office at Delle Nazioni Hotel, responded to this review Dear Guest,Thank you for providing us with feedback during your recent stay with us.We are truly sorry to hear about your experience and deeply regret that we did not meet your expectations. We take all guest concerns very seriously, and I am sorry if you felt that your needs were not properly addressed. Accessibility and guest comfort are priorities for us, and I will personally review the situation to ensure no guest encounters similar challenges in the future. Please know that your feedback has been shared with the management team for a thorough review.Regarding your comments about the room change, unfortunately, even in hotels things can go wrong like at home. Despite the issue, we moved you to a room where everything worked perfectly.The fire alarm went off because someone was smoking in the room. In Italy, smoking’s banned in public places.As all the hotels located in the downtown, are recommended for people who are looking for the convenience of reaching the points of tourist interest and not, for those looking for the tranquility of the countryside we are not one of the most mentioned.Hotel Delle Nazioni is not brand new, but it is comfortable and our rooms and bathrooms are clean and straightforward.Maybe you wrote this negative review because you asked for a refund that we didn’t agree on since you still used our service, of course you’re free to give us whatever rating you like. That’s our take and you have yours.We apologize again for any inconvenience and hope to welcome you back to our hotel in future, striving to better meet your needs.Best regardsGiovanni MariellaHotel Manager

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• User:Alex A

  Trip type: Solo travel

  Noisy

  Invalid Date

  Good position n services but definitly Too noisy for sleep...... Hotel Delle Nazioni, Servizi per gli ospiti/front office at Delle Nazioni Hotel, responded to this review Dear Reviewer,Thank you for taking time to write your review on Tripadvisor. Your feed-backs are very important and help us to improve the service standards and to understand if our job meet the satisfaction of our clients.We are proud about the location of our building, as all the hotels located in the downtown, are recommended for people who are looking for the convenience of reaching the points of tourist interest and not, for those looking for the tranquility of the countryside we are not one of the most mentioned. Guests can require the rooms on the back, if available it will be a pleasure of assigning them.Thank you again for your time and we definitely look forward to the opportunity to welcome you back in the near future.Best regardsGiovanni MariellaHotel Manager

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• User:Michael M

  Trip type: Couples

  ADEQUATE FOR BUDGET TRAVEL - Good Breakfast

  Invalid Date

  Basic and adequate - Good proximity to attractions - Trams were a bit noisy at night - Very convenient to railway station - Area is a bit sketchy at night with a large number of people loitering about in a threatening manner. I've travelled the world and been to some sketch places / riots etc and my gut told me this was not a place to be after dark. second night there a Minister or Prime Minister was in town and the police presence was significantly ramped up. Hotel Delle Nazioni, Servizi per gli ospiti/front office at Delle Nazioni Hotel, responded to this review Dear Guest,Thank you for taking the time to write a review on Tripadvisor.com following your recent stay at the Delle Nazioni HotelWe were delighted to hear that you found our hotel simple and suitable and our location perfect for your requirements.The area around Santa Maria Novella station might not be the prettiest, but it is safe and easy to walk around. We have a strong police presence here, both in uniform and undercover, to ensure tourists and locals feel secure. We can assure you, the security checks are in place regardless of whether Ministers or Prime Minister are presents.Thank you again for posting your review and we look forward to your return visit.Best regardsGiovanni MariellaHotel Manager

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