Adler Cavalieri

Recent Reviews: 1277

• User:kakome1127

  Trip type:

  review

  Invalid Date

  We stayed two nights here. Our first ground-floor room was damp with sewer odour, and we found cockroaches. The hotel was fully booked so we could not move immediately. We were kindly moved to a better room the next day. We appreciate the staff’s help. The first room ruined the start of our trip. We hope the hotel will improve pest control and check ground-floor rooms for dampness and drain smells. Andrea Oppoliti, Servizi per gli ospiti/front office at Hotel Adler Cavalieri, responded to this review Dear Kakome,Thank you for sharing your experience with us. While we are pleased that our team was able to assist you and arrange a move to a more comfortable room the following day, we are genuinely sorry that your stay began on such a disappointing note.The issues you describe regarding the condition of the first room, particularly the unpleasant drain odour and the presence of insects, are certainly not the experience we want our guests to have. We understand how unsettling this must have been, especially at the beginning of your trip, and we regret that we were unable to offer you an alternative room immediately.We appreciate you acknowledging the care and assistance provided by our staff, and we take your comments regarding ground-floor rooms and pest control seriously. Feedback such as yours is important in helping us identify areas that require attention and ensure that our rooms are maintained to the standards our guests rightly expect.We are sorry that these circumstances affected your first impression of Florence and of our hotel. Thank you again for bringing these matters to our attention, and we hope the remainder of your trip was a much more pleasant experience.Kind regards,

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• User:mrtownsley

  Trip type:

  Very nice stay

  Invalid Date

  Hotel staff very accommodating and pleasant. Hotel very short distance from train station and short walks to the city. Andrea Oppoliti, Servizi per gli ospiti/front office at Hotel Adler Cavalieri, responded to this review Dear Townsley,Thank you very much for your kind feedback. We are pleased to know that our team's warm hospitality made your stay enjoyable and that you appreciated our convenient location, just a short walk from the train station and Florence's main attractions. We hope to have the pleasure of welcoming you back to Hotel Adler Cavalieri in the future.Warmest Regards,Andrea Oppoliti - Front Office Manager/ SS

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• User:Jayne N

  Trip type: Couples

  Would definitely return

  Invalid Date

  Lovely 3 night stay. Our room was the average size for a city break with a very comfortable bed and ample storage. A bottle of water was supplied in the fridge which could be refilled from the dispenser in the bar.Staff were very friendly and helpful. There was a nice selection of food at breakfast. Nicely situated for amenities and sightseeing. Andrea Oppoliti, Servizi per gli ospiti/front office at Hotel Adler Cavalieri, responded to this review Dear Jaynen,Thank you very much for sharing your experience. We are delighted that you enjoyed your three-night stay and appreciated the comfort of your room, our convenient water refill service, and the friendliness of our team.It is also wonderful to know that you enjoyed the breakfast selection and found our location convenient for both amenities and sightseeing.We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Florence in the future.Warmest Regards,Andrea Oppoliti - Front Office Manager/ SS

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• User:akGeekGrrl

  Trip type:

  Chose Adler for the Location. Delightfully Surprised by the Spa.

  Invalid Date

  Didn’t want to drag a roller bag through the streets, and found the well-reviewed Adler Cavlieri moments from the train station. Despite the noise outside, the inside of the hotel was a cool, quiet oasis. I was always grateful to get “home” for a break. My room was small, but pretty and clean, with french doors and a little patio. Perfect for a single traveler. The breakfast was excellent (some people say don’t get the hotel breakfast in Italy because the cafe food is so good, but for me starting the day with proper fuel, and without making a lot of decisions, helped make the most of my visit to Florence.)Don’t sleep on the spa! Booked it for an hour and you get the whole place to yourself. Steam room, jacuzzi, showers, sauna, in a beautiful setting. Bliss. Perfect or a couple, or small friends group. Andrea Oppoliti, Servizi per gli ospiti/front office at Hotel Adler Cavalieri, responded to this review Dear Geek,Thank you very much for sharing such a thoughtful review. We are delighted that you appreciated our location so close to the train station, as well as the peaceful atmosphere of the hotel, the charm and cleanliness of your room, and our breakfast.We are especially pleased that you enjoyed our private spa. We designed the wellness area as an exclusive experience, allowing guests to enjoy the facilities entirely on their own, and it is wonderful to know that you found it so relaxing.Your description of Hotel Adler Cavalieri as a welcoming place to return to after exploring Florence means a great deal to us. We hope to welcome you back on your next visit.Warmest Regards,Andrea Oppoliti - Front Office Manager/SS

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• User:Cian Z

  Trip type: Solo travel

  Very nice stay in Florence

  Invalid Date

  Great staff, good breakfast, nice location near the central station. But the room was quite noisy, as right next to the elevator, and although it was fixed right away, my TV was upside down on the wall when I arrived. If I had a quieter room away from the elevator, and the TV was fine from the start would have easily been a 5/5. Andrea Oppoliti, Servizi per gli ospiti/front office at Hotel Adler Cavalieri, responded to this review Dear Cian Z,Thank you very much for sharing your feedback and for your kind words about our staff, breakfast and location.We are pleased to know that the issue with the TV was resolved promptly. We are sorry, however, that the location of your room next to the elevator affected your stay. As you stayed with us for two nights, we would have been more than happy to look for a quieter room away from the elevator, had we been informed of your preference during your stay. In fact, had we known from the beginning, we may have been able to arrange a different room for you immediately.Your comments are therefore very much appreciated, as they remind us how important it is for our team to be aware of any specific needs or preferences during the stay, so that we can do our best to address them promptly.We hope to have the pleasure of welcoming you back to Florence and providing you with the quieter and even more comfortable stay you were hoping for.Warmest regards,Andrea OppolitiFront Office Manager

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