NH Bologna De La Gare

Recent Reviews: 2669

• User:Hughie B

  Trip type:

  Ideal base for Bologna visit and train station

  14 Apr 2026

  Excellent location and all the standards you would expect from Minor Hotels.I have now used this hotel 3 times and this last visit was even better with the Monorail route from the airport to Bologna Central station. Arturo Assennato, Servizi per gli ospiti/front office at NH Bologna De La Gare, responded to this review Dear Hughie,Thank you for sharing your feedback and for choosing to stay with us on multiple occasions. We are delighted that our location and overall standards contributed to an excellent experience.It is wonderful to hear that your most recent visit was even more convenient with the monorail connection to Bologna Central Station. Your continued trust means a great deal to our team.We look forward to welcoming you back for another enjoyable stay.Best regards

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• User:yanyan2605

  Trip type: Family

  Solid Hotel

  11 Apr 2026

  I'm surprised that this hotel isn't rated higher on this site. Being so close to the train station, we were admittedly a little dubious on how things would turn out. However...this is a really nice hotel. Spacious and clean rooms, safe area, good staff. It was a little stuffy in the room, as I think they probably don't turn the A/C on until closer to summer. Other than that, this was a close-to-perfect stay. We appreciated having shampoo, conditioner, and body lotion in the bathroom. It's a very manageable walk to all tourist sites, we found. Our family would definitely stay here again. Arturo Assennato, Servizi per gli ospiti/front office at NH Bologna De La Gare, responded to this review Dear Guest,Thank you for sharing such thoughtful feedback about your recent stay. We are delighted to know you found our rooms spacious and clean, our team welcoming, and the location convenient for exploring the city.It is wonderful to hear that the in-room amenities were useful and that your family would choose to return. We are grateful for your recommendation and look forward to welcoming you again.Best regards

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• User:jeanne c

  Trip type: Family

  Probably fine for business trip

  29 Mar 2026

  Well, I happened to book three nights at this hotel, which happened to be the same dates as the huge three day Cosmoprof beauty trade show in Bologna at the end of March, 2026. So first off, I think the price of the tiny room (about 260 sq ft) was extremely inflated (over $500 per night) due to high demand from trade show. I was staying 3 nights in Bologna as part of a vacation w one of my children. Sure, I didn't have to book it, but there weren't many hotels to choose from, so I sighed and booked it (paid up front, no refund for cancellation). The reviews were pretty good. The 2 twin beds were super comfortable, the shower was hot and had good pressure, and the room was reasonably quiet. Those things are very important to me. The reception staff was very professional and kind. However, the hotel completely lacks charm and ambience. It's not that close to anywhere you'd want to be (although nice and close to train station). I think this a a hotel suited to business trips, not people on vacation looking for ambience. The immediate area around hotel is dirty and uninviting. You have to walk about 15 minutes to be in a good location. I'm disappointed that I paid so much. The tiny room wasn't terrible but the bathroom was very tired: the door to the bathroom was all chipped paint and didn't close too well, the bathroom fixtures were grubby and dated, and the bathtub/shower (very dated) drain was super slow. The decor was pretty dismal (except for the crisp white bed linens, those were very nice). It was OK, but overpriced and unappealing. Fine for quick business trip, but not great for families. Roberta Pinotti, Owner at NH Bologna De La Gare, responded to this review Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you appreciated the comfort of our beds, the quality of the shower, the quietness of the room, and the professionalism of our reception team. These aspects are very important to us, and it is gratifying to hear that they contributed positively to your stay.We are sorry to learn that other elements did not fully meet your expectations. Our hotel is known for the quality of its services and for the high level of cleanliness, which is carried out daily by our dedicated housekeeping staff. We regret that this was not fully reflected in your impression of the bathroom, and we will certainly share your comments with our maintenance and housekeeping teams to ensure improvements are made.Regarding the location, we understand that preferences can vary depending on the type of stay. That said, our guests—both business and leisure—generally consider our position to be strategic: Piazza Maggiore is just a five-minute walk away, and Via Indipendenza, Bologna’s main shopping street, is located right around the corner. We are sorry that you were not able to fully enjoy the convenience of being so close to the city’s key attractions.We would also like to highlight some of the amenities that many of our guests find valuable during their stay. Our property offers a full breakfast service featuring both Italian and international options, a 24-hour reception, and free high-speed Wi-Fi throughout the building. Guests also appreciate our lounge areas, ideal for relaxing or working, and our luggage storage service, which can be especially convenient for travelers arriving before check-in or departing later in the day.We acknowledge your comments about the pricing during your stay. Large international events such as Cosmoprof significantly affect hotel availability and rates across the entire city, and this unfortunately impacts all accommodations during those dates.Your feedback is truly valuable to us, as it helps us continue to improve our services and guest experience. We hope to have the opportunity to welcome you again in the future and offer you a stay that better reflects the high standards we strive to provide every day.Warm regards,Hotel Management

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• User:Len U

  Trip type: Couples

  Hotel is good but GHA discovery customer service is not

  08 Mar 2026

  We recently stayed at the NH Bologna, and while the hotel itself was perfectly fine, my experience with GHA Discovery customer service has been one of the most frustrating I’ve had with any hotel loyalty program.All I wanted to do was consolidate two accounts under one profile and ensure that the points for our stay at NH Bologna were credited correctly. Despite providing confirmation numbers and all relevant information, the process turned into a long back-and-forth exchange of roughly ten emails. I was repeatedly asked for paper copies of the stay invoice and other documentation, even though the stay details were already in their system.After all that time and effort, the issue was still not resolved. Unfortunately, the experience with customer service has been so unnecessarily complicated and time-consuming that I’ve decided to close my affiliations with this hotel group altogether. A simple request should not require this level of effort. Arturo Assennato, Servizi per gli ospiti/front office at NH Bologna De La Gare, responded to this review Dear Mr. Len,Thank you for sharing your feedback and for choosing to stay with us in Bologna. We are pleased to know your stay at the hotel met expectations.We are sincerely sorry that your interaction with the loyalty program’s customer service did not reflect the seamless experience we aim to support. Your time is valuable, and we regret that the process felt complicated and prolonged.We would also like to point out that, although we truly appreciate your positive rating of our hotel, the negative comment significantly affects our property, despite your clarification that your dissatisfaction is mainly related to the customer service of the loyalty program.For this reason, we would be very grateful if you would kindly consider reviewing your rating, so as to avoid such a substantial impact on our specific hotel.Thank you for your understanding.We hope to have the opportunity to welcome you again. Kind regards.

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• User:Nick_the_Hat

  Trip type: Business

  Super convenient - great value for money

  23 Feb 2026

  Good place to stay ! I was stranded in Bologna by a broken down BA flight and needed somewhere to stay. The NH Hotel is really central, close to the main station and very convenience to the airport as only a 10!minute ride on the metro. They took me in a short notice, and was excellent value for money. Really nice room, decent bathroom and cost effective Thank you NH - first time with your chain but will definitely come back to you every time on business in Bologna Well done! Arturo Assennato, Servizi per gli ospiti/front office at NH Bologna De La Gare, responded to this review Dear Nick,Thank you for taking the time to share your recent experience at Our hotel.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

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