Kuta Paradiso

Recent Reviews: 2251

• User:damianm300

  Trip type: Family

  Absolutely amazing

  Invalid Date

  Been staying at kuta paradiso since 2013 we absolutely love this gem. In recent years been travelling twice a years always staying at kuta paradiso. Great location close to everything we need. Hotel taxi service offers good price. From start to finish our stays have always been amazing. Stayed in room 114 from 2nd September to 9th September. Airport pick up and bell service excellent especially caption made such a great and Friendly helpful man even arranged to show us a family suite upgrade room that we are considering booking for your next trip. Reception check in was quick and easy always happy to assist and money exchange offers good rate. Room was clean air con worked very well. comfy bed overall room was very good.Breakfast always great selection plenty of choices they kept up very well with demand with the large group that was stay there at the time. Ladies at entrance always warm welcome and wayan Supervisor great man always kind and helpful.Pool always love the pool so much room always enjoy our time around the pool and great staff especially Jacob it's always a pleasure going down to the pool seeing Jacob always wonderful hospitality.Matilda's sport bar always have fun time there and they are very accommodating even with large crowds with footy finals. Celebrated my birthday on the 4th while yet another amazing experience and the celebration made it on matidas instagram is. Great staff barman kuta and waitstaff made mangku and putu and especially tari absolutely amazing service and kindness was such a pleasure.Flight already booked for next trip in February will definitely be booking kuta paradiso.The hotel is wonderful and with all these staff mentioned is what making it truly amazing ?? ???? Kuta Paradiso, Marketing at Kuta Paradiso Hotel, responded to this review Dear Valued Guest,Thank you so much for this incredibly heartfelt and detailed review. It is truly an honour to know that you have been staying with Kuta Paradiso Hotel since 2013 and have continued to choose us for your Bali holidays, including your twice-yearly visits in recent years. Your continued loyalty and support mean so much to all of us.We are delighted to hear that your recent stay in Room 114 was another memorable one, from the airport pick-up and bell service to the smooth check-in, helpful reception team, comfortable room, and our breakfast selection. It is wonderful to know that you are already considering a Family Suite for your next visit.We are especially grateful for your recognition of our team members. We will be sure to share your kind words with Captain, Wayan and the reception team, our pool team and especially Jacob, as well as the wonderful team at Matilda's Sports Bar, including Mangku, Putu and Tari. Knowing that they helped make your birthday celebration on 4 September so special will certainly mean a great deal to them.It is also fantastic to hear how much you continue to enjoy our pool, breakfast, hotel taxi service, and the atmosphere at Matilda's Sports Bar. Your kind words are a wonderful encouragement to everyone who works hard to make our guests feel welcomed and valued.We are absolutely delighted to hear that your flight for February is already booked and that you plan to return to Kuta Paradiso Hotel. We look forward to welcoming you back and creating many more wonderful memories together.Thank you once again for considering Kuta Paradiso your home in Bali for so many years. Guests like you are truly what makes our hotel special.Warm regards,Rio YudhaEcommerce ManagerKuta Paradiso Hotel

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• User:decasper85

  Trip type: Couples

  Loved our stay

  Invalid Date

  This was our first time in Bali and thoroughly enjoyed our stay here . The staff in all areas were very kind! . We were also pleasantly surprised we received couples massage, laundry voucher and money voucher for food and drinks! Room-It was out dated , sure but comfortable!! The shower was glorious with water pressure. Bathtub is a good sized ! We were in delux pool view room on the top floor ! And the bugs never got in. Except two ants! Pool-This was my favorite feature ! It was nicely designed. It basically had 3 pools. But not the traditional rectangle! Pool side bar was also great ! Good food too! Restaurant- we only ate breakfast and at poolside . Breakfast was great ! Mix of Indonesian and western optional ! The bihun friend was always on my plate. Food was safe !Location- prolly the best choice . Yes at certain times of the day it’s busy outside with traffic . BUT where our room was you couldn’t hear anything! All I heard was ocean sounds which was soothing to my soul. Didn’t have a a car nor a scooter. If u stay here it’s an ideal location. The beach which is stones throw from the property, plenty of shops , restaurants.. even 2 malls. Oh and water boom water park a minute or less walk .. there’s also a bunch of fabulous restaurants I’d highly recommend close by .The only complaint I have is that there was some festivity going on behind our hotel for month of Sept. I know it’s a cultural thing but it got loud at night . Had we were told this after booking we could’ve changed rooms. Before we unpacked. Other then that it was a fabulous stay !!! Kuta Paradiso, Marketing at Kuta Paradiso Hotel, responded to this review Dear Valued Guest,Thank you so much for sharing such a detailed and wonderful review of your first visit to Bali and your stay with us. We are delighted to hear that you thoroughly enjoyed your experience at Kuta Paradiso Hotel and that our friendly team made you feel so welcome.It is wonderful to know that you enjoyed the pool area, our Pool Bar, breakfast selection, and the comfort of your Deluxe Pool View room. We are especially pleased that you appreciated the convenient location, with the beach, shopping, restaurants, and Waterbom all within easy reach.We are also glad that the complimentary benefits, including the couples massage, laundry voucher, and food and beverage voucher, added something special to your stay.Regarding the evening festivities near the hotel, we sincerely apologize for the disturbance this caused. We understand your concern, particularly as advance information would have given you the opportunity to consider a different room before unpacking. We appreciate you bringing this to our attention and will take your feedback into consideration when communicating such events to our guests.Thank you once again for your kind recommendation and for choosing us for your first Bali experience. We are truly happy to know that, despite the disturbance, you had a fabulous stay. We look forward to welcoming you and your partner back to Kuta Paradiso Hotel for another memorable Bali getaway.Warm regards,Rio YudhaEcommerce ManagerKuta Paradiso Hotel

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• User:Michael W

  Trip type: Solo travel

  Very Concerning

  Invalid Date

  Stayed at this hotel a few times. Always had a good experience with the staff and facilities. EXCEPT! This time I had need to cancel early and return home. I was told they would offer me free cancellation at the time of booking. They changed their minds and refused refund of 5 nights. DO NOT TRUST THEM. Way to sour the Bali experience! Kuta Paradiso, Marketing at Kuta Paradiso Hotel, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the disappointment and frustration you experienced during your recent stay.We truly appreciate that you have stayed with us several times and have previously enjoyed positive experiences with our staff and facilities. It is therefore particularly concerning to learn that your latest experience, especially regarding the cancellation and refund of your remaining five nights, left you feeling let down.We understand how frustrating it must have been to make arrangements based on the information provided at the time of booking and then receive a different outcome when you needed to return home early. We would very much like the opportunity to review your booking and the cancellation terms with our team to better understand what happened and clarify the situation.Your trust is important to us, and we are genuinely sorry that this experience affected your impression of Kuta Paradiso Hotel and your Bali trip. We hope you will allow us the opportunity to address your concerns and regain your confidence in us.Warm regards,Rio YudhaEcommerce ManagerKuta Paradiso Hotel

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• User:Mobile35342116872

  Trip type: Family

  Extremely Disappointing & Heartless Customer Service – Think Twice Before Booking

  Invalid Date

• User:poss1968

  Trip type: Family

  Not a 5 star hotel by any means.

  Invalid Date

  Kuta Paradiso advertised as a 5? hotel and great nice looking hotel on entry and pool area but that's it.Rooms need updating badly.We were in Super Deluxe rooms and no deluxe. Sons glass shower door ready to break off. Took photo and took downstairs and showed reception and maintenance attended and fixed promptly. Thank you.My rooms tv cabinet had looked like wood rot. Mini bar fridge shows signs rust spots on front. Electrical wire exposed for lamp and other electrical appliances over on desk.Breakfast a let down- hot food in Bain marie were Luke warm. Fruit and desserts not chilled all room temperature. Only hot foods were the made to order food like scrambled eggs, pasta etc.I had my 2 complimentary cocktails at Matildas on the Wednesday and early hours of Thursday became very ill vomiting and put it down the the 2 vodka based drinks but could be wrong. I never got sick from drinking 2 cocktails at the pool bar earlier in the week.Staff generally nice around hotel but stand out staff were Suarki at front desk as very helpful in assistance with my enquiries and Restu in restaurant. Restu was friendly, helpful and attentive to all the customers he came into contact with. Thank you Restu. Kuta Paradiso, Marketing at Kuta Paradiso Hotel, responded to this review Dear Valued Guest,Thank you very much for taking the time to share such a detailed and honest review of your stay at Kuta Paradiso Hotel.We are pleased to hear that you appreciated the appearance of our lobby and pool area, and we are especially grateful for your recognition of Suarki at the Front Desk and Restu in our restaurant. It is wonderful to know that they were helpful, friendly, and attentive throughout your stay. We will certainly share your kind appreciation with both of them.We also appreciate your comments regarding the room condition. We are glad that our team responded promptly when the shower door issue was reported and that the necessary repair was carried out. However, we sincerely apologize for the other issues you encountered, including the condition of the TV cabinet and minibar refrigerator, as well as the exposed electrical wiring. These are important concerns, particularly regarding safety and room presentation, and your feedback will be forwarded to our Engineering and relevant management teams for further inspection and follow-up.We are also sorry that our breakfast did not meet your expectations. We understand your concern regarding the temperature of the buffet items, fruit, and desserts. While made-to-order items were served hot, the overall buffet experience should also meet the appropriate standards for quality and temperature. Your comments will be shared with our Food & Beverage team for review.Regarding your experience of becoming unwell after consuming the cocktails at Matildas, we are very sorry to hear that you became sick. We understand why this would be concerning. As you also mentioned, it may not be possible to determine the cause based on the timing alone, but we take such feedback seriously and will share the details with our Food & Beverage management team for appropriate review.Thank you once again for acknowledging the positive service provided by our team despite the concerns you experienced. We sincerely regret that the condition of the room and breakfast affected your overall impression of the hotel.Your feedback is valuable to us, and we hope to have the opportunity to provide you with a significantly improved experience should you choose to stay with us again.Warm regards,Rio YudhaEcommerce ManagerKuta Paradiso Hotel

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