Hard Rock Hotel Bali

Recent Reviews: 9297

• User:Traveler549891

  Trip type: Family

  Amazing stay!

  Invalid Date

  Had the most amazing time at the Hard Rock Hotel in a Rock Royalty King Room with pool access was so worth it for us. The staff go above and beyond to help you - special mention to Novi, Widya, Rini, Dessy, Amanda, Regina, Dwi, Reta, Panji, Adi, Dani, Sudi & Cindy who took amazing care of us! The food and service was more than we were expecting!! We didn’t even go to eat at the main buffet breakfast as the food was as that great! All the staff just made us feel so special! We will definitely stay again! andrew hastie, Other at Hard Rock Hotel Bali, responded to this review Dear Traveler549891,Thank you so much for your wonderful review! I am thrilled to hear that you had such an amazing stay with us at Hard Rock Hotel Bali. It’s great to know your Rock Royalty King Room with pool access made your stay even more enjoyable, and we’re delighted our food and service exceeded your expectations. Hearing that you enjoyed the dining experience so much that you didn’t feel the need to visit the main buffet breakfast is truly a fantastic compliment!We’re especially grateful for your kind words about our team. Novi, Widya, Rini, Dessy, Amanda, Regina, Dwi, Reta, Panji, Adi, Dani, Sudi, and Cindy will be absolutely delighted to know that their care and dedication helped make your stay feel so special. We’ll be sure to share your appreciation with them.Creating memorable experiences and making our guests feel genuinely cared for is what we strive for every day, so your feedback means a great deal to all of us.Thanks again for rocking with us! We can’t wait to welcome you back to Hard Rock Hotel Bali for another amazing stay.Rock on and see you again soon!Regards,Andrew HastieExecutive Asst Manager

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• User:408patriciau

  Trip type: Family

  Our home away from home in Bali

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  Our Home Away from Home in Bali ??This year marked our third year in Bali, and once again, we chose to stay at Hard Rock Bali. By now, it truly feels like our home away from home. From the very first moment we arrived, the entire team made us feel so welcome and cared for that we didn’t hesitate to spend an entire month at the hotel.What makes Hard Rock Bali so special is, without a doubt, its people. Every member of the team was warm, kind, attentive, and always willing to help. During our stay, my son became unwell, and the hotel doctor kindly referred us to a hospital and helped speed up the process, which meant so much to us during a stressful moment. We will always be grateful for that level of care.Throughout our entire stay, we were welcomed with genuine smiles and exceptional service. It’s the kind of place where you don’t simply feel like a guest — you feel like part of the family.The location is also unbeatable. Everything you could possibly need is right on your doorstep: supermarkets, shops, massage places, restaurants, the beach, and a shopping mall where you can enjoy some time with the family. It makes staying there incredibly convenient.We are already counting down the days until next summer and our next visit!Thank you once again to our wonderful Hard Rock Bali family for making another stay so memorable. We can’t wait to come back. ?????? andrew hastie, Other at Hard Rock Hotel Bali, responded to this review Dear 408patriciau,Thank you so much for sharing such a heartfelt review and for choosing to make Hard Rock Hotel Bali your home away from home for the third year in a row. It truly means the world to know that, after another month with us, you continue to feel part of our Hard Rock Bali family. We truly appreciate your kind words about our team, and we will be sure to share them with everyone.We're glad to hear we could support you when your son became unwell. We are glad our hotel doctor and team could assist you through that difficult moment. We cannot thank you enough for the great feedback about your stay. Knowing that you are already counting down to your next visit is the greatest compliment we could receive!We look forward to welcoming you and your family back to your Hard Rock Bali home next summer. Until then, keep rocking!Regards,Andrew HastieExecutive Asst Manager

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• User:Ylass21

  Trip type: Family

  The perfect start to our Bali trip

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  Hard Rock Hotel Bali was our first stop in Bali, and it set the bar incredibly high for the rest of our trip.Location-wise, Kuta is busy but the hotel is brilliantly positioned right across from the beach and, most importantly for us, just a 10-minute walk from Waterbom Bali. That was actually our main reason for choosing this hotel: the water park was a must-do for our kids. We don't regret it for a second.The welcome we received was fantastic, and the property itself is genuinely great. You have everything you need on site honestly, you could stay in and never leave. The Kids Club is fantastic; this is a hotel truly built for families, with plenty to keep children entertained.Our rooms were perfect, the service impeccable, and the cleanliness flawless. Really nothing to fault.As a final touch, we did a family photo session just before check-out 15 minutes, and the results were incredible. A lovely souvenir to take home.An amazing experience from start to finish. We'll definitely be back. andrew hastie, Other at Hard Rock Hotel Bali, responded to this review Dear Ylass21,Thank you so much for sharing such a wonderful review of your stay at Hard Rock Hotel Bali!We're absolutely thrilled to hear we helped make such a memorable start to your Bali holiday and, even better, set the bar high for the rest of your trip. Great to know that our location, especially our proximity to Waterbom Bali, was perfect for your family and that your kids enjoyed the Kids Club and everything else we have to offer.Really appreciate your kind words about our service, cleanliness, rooms, and overall family-friendly experience truly mean a lot to our team. We’re also delighted that your family photo session created a special souvenir to take home—what a lovely way to remember your time with us!We’re so happy you had an amazing experience from start to finish, and we can’t wait to welcome you and your family back for another unforgettable stay.Regards,Andrew HastieExecutive Asst Manager

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• User:rleigh2811

  Trip type: Family

  Ready to help

  Invalid Date

  The hotel is very professional an definitely has the rock start royalty vibe. Nothing was too hard, we had accidentally left our housekeeping light on so when I called they sent housekeeping and maintenance Andre another man I forgot his name. They came immediately an sorted it out with speed. Big thanks ?? to them an house keeping! andrew hastie, Other at Hard Rock Hotel Bali, responded to this review Dear rleigh2811,Thank you for taking the time to share your experience with us!We’re delighted you enjoyed the professional service and Rock Star Royalty vibe at Hard Rock Hotel Bali. It’s wonderful to know that our team was able to assist you promptly when you accidentally left the housekeeping light on.We’ll be sure to share your special thanks with Andre, our Maintenance team, and the Housekeeping team. We’re especially happy that they responded quickly and took care of everything with speed and care — exactly the kind of service we strive to provide.Thank you once again for your kind words and for recognizing our team members. We hope to welcome you back to Hard Rock Hotel Bali for another rockin’ stay!Regards,Andrew HastieExecutive Asst Manager

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• User:Relax40861997984

  Trip type: Family

  Fantastic hotel and excellent service.

  Invalid Date

  Second visit to Hard Rock and it did not disappoint. Outstanding service and kids loved it- especially the towel animals! My 10 year old had to visit the excellent medical centre for an ear infection, and was delighted to receive cookies and a get well card the next day from the in-house team...another example of great communication and attention to detail. Thank you! andrew hastie, Other at Hard Rock Hotel Bali, responded to this review Dear Relax40861997984,Thank you so much for returning to Hard Rock Hotel Bali and for sharing such a wonderful review! It truly means a lot to know that your second stay was just as enjoyable as your first—and that we didn’t disappoint! We’re thrilled that the kids had such a great time, especially with our fun towel animals. We’re also so happy to hear that your little Rock Star received such special care from our team during their visit to our medical centre. We hope they’re feeling much better now! The cookies and get-well card were our little way of sending some extra Rockin’ love, and we’re delighted that this thoughtful gesture made them smile. Your kind words about our service, communication, and attention to detail mean so much to the entire team. We’ll be sure to share your lovely feedback with everyone involved. Thank you once again for choosing to Rock with us for a second time. We can’t wait to welcome your family back for visit number three and create even more unforgettable memories together! Regards,Andrew HastieExecutive Asst Manager

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