Minos Imperial Luxury Beach Resort

Recent Reviews: 1048

• User:Eva L

  Trip type: Couples

  Fantastic stay

  Invalid Date

  What an amazing place the setting is just wonderful.the staff, especially Arena and Habibi from the payot bar and George the lifeguard are so friendly they can’t do enough for you . We looking forward to come back again.

• User:Paul E

  Trip type: Couples

  Great time

  Invalid Date

  We had a great time at the Minis imperial, the staff were exceptional , we would like to give a shout out to Arina, Habibisuleyman and George the life guard for being so friendly and making our stay great, you are lucky to have staff like that, we would employ them in a heart beat. We shall be returning.??

• User:Lisa S

  Trip type: Couples

  Disappointed

  Invalid Date

  This is not a luxury 5 star resort! It is worn and tired! I would give it a 3 star. On arrival we were told we were upgraded which was lovely. The outside hot tub was full of bits that must have fallen from the wall of the apartment above. The veranda floor was soaking. I have asked twice now for it to be moped and it has not been done. The hot tube was emptied and cleaned strait away. No luck with the soaking floor so have put all the towels on it to see if that prompts it being cleaned. The food is the worst we have ever had at an all inclusive. We chose on the second night to go to the village near by as wanted something good to eat. The bar/restaurant with no name was 5 star! On the positive the resort is in a beautiful location. The bed is comfortable and the room is clean just everything is worn out. I would not recommend this hotel to anyone as food is important to us. I feel like this hotel uses the cheapest of ingredients. This morning there were no mugs for hot drinks or spoons. We were given paper cups and wooden spoons! We have decided to leave a day early and have booked into another hotel in Heraklion town as will be happy to leave here. Minos Imperial Luxury Beach Resort Crete, ?d???t?t?? at Minos Imperial, responded to this review Dear Guest,Thank you for sharing your thoughts.It is important to clarify that your reservation was for our most economical Mountain View room category, together with our Basic All-Inclusive package, which does not include access to the à la carte restaurants.Despite this, the hotel offered you a complimentary upgrade to a spacious suite featuring a private Jacuzzi, a sea view, and a large terrace—an accommodation category considerably superior to the one originally booked. Unfortunately, this gesture and the additional comfort provided appear to have been entirely overlooked in your review.It is clear from your comments that, regardless of the setting, service, or scenery, your attention remained focused exclusively on the negative. Even during a wedding celebration, you chose to photograph an isolated broken dish rather than the smiles, atmosphere, and joyful moments surrounding you. In the same way, one can overlook the beauty of a flower while choosing instead to focus on a minor imperfection nearby.At our resort, countless guests leave with memories they cherish: shared laughter, beautiful sunsets, celebrations, and stories they will remember for years. However, when someone approaches an experience determined to find fault, even the brightest view can appear dull. This may explain why your photographs and comments present such a one-sided impression of your stay.We would also respectfully ask that you not compare your experience with that of guests who selected different room categories, dining arrangements, or premium experiences. A five-star resort offers a range of accommodation types, packages, facilities, and optional services to suit different expectations and budgets. Guests who reserve enhanced packages or additional experiences naturally receive benefits that are not included in the most basic option.It is rather like purchasing the entry-level version of a car and then complaining that it does not contain every premium feature. Those features were not missing; they were simply not included in the product originally selected. In your case, however, the hotel still provided a significant complimentary room upgrade as a gesture of hospitality.We wish you all the best in your future travels and hope that, on another occasion, you will allow yourself to appreciate the beauty, generosity, and joyful moments that may already be directly in front of you.Best regards,The Minos Imperial Team

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• User:Sergiy K

  Trip type: Family

  Never again!!!

  Invalid Date

  The worst five-star hotel I've ever been to. Minos Imperial Luxury Beach Resort Crete, ?d???t?t?? at Minos Imperial, responded to this review Dear Guest,Thank you for sharing your thoughts.It is important to clarify that your reservation was for our most economical Mountain View room category, together with our Basic All-Inclusive package, which does not include access to the à la carte restaurants.Despite this, the hotel offered you a complimentary upgrade to a spacious suite featuring a private Jacuzzi, a sea view, and a large terrace—an accommodation category considerably superior to the one originally booked. Unfortunately, this gesture and the additional comfort provided appear to have been entirely overlooked in your review.It is clear from your comments that, regardless of the setting, service, or scenery, your attention remained focused exclusively on the negative. Even during a wedding celebration, you chose to photograph an isolated broken dish rather than the smiles, atmosphere, and joyful moments surrounding you. In the same way, one can overlook the beauty of a flower while choosing instead to focus on a minor imperfection nearby.At our resort, countless guests leave with memories they cherish: shared laughter, beautiful sunsets, celebrations, and stories they will remember for years. However, when someone approaches an experience determined to find fault, even the brightest view can appear dull. This may explain why your photographs and comments present such a one-sided impression of your stay.We would also respectfully ask that you not compare your experience with that of guests who selected different room categories, dining arrangements, or premium experiences. A five-star resort offers a range of accommodation types, packages, facilities, and optional services to suit different expectations and budgets. Guests who reserve enhanced packages or additional experiences naturally receive benefits that are not included in the most basic option.It is rather like purchasing the entry-level version of a car and then complaining that it does not contain every premium feature. Those features were not missing; they were simply not included in the product originally selected. In your case, however, the hotel still provided a significant complimentary room upgrade as a gesture of hospitality.We wish you all the best in your future travels and hope that, on another occasion, you will allow yourself to appreciate the beauty, generosity, and joyful moments that may already be directly in front of you.Best regards,The Minos Imperial Team

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• User:angela p

  Trip type: Couples

  Horrible hotel

  Invalid Date

  Worst hotel ever food terrible drinks are disgusting staff couldn’t careless about you so rude wasn’t bothered about guests at all had to ask for drinks every day no clean bowls at breakfast and all drinks served in plastic glasses absolutely terrible hotel should be no more than a 3 star if that à la cart restaurants were as bad from start to finish about 20 minutes just wanted to get you gone had to book for lunches in other restaurants which is pathetic people were turning up only to be refused as had no booking but restaurant was empty app was useless had to go to hostess all the time don’t waste your money Minos Imperial Luxury Beach Resort Crete, ?d???t?t?? at Minos Imperial, responded to this review Dear Guest,Thank you for sharing your thoughts.It is important to clarify that your reservation was for our most economical Mountain View room category, together with our Basic All-Inclusive package, which does not include access to the à la carte restaurants.Despite this, the hotel offered you a complimentary upgrade to a spacious suite featuring a private Jacuzzi, a sea view, and a large terrace—an accommodation category considerably superior to the one originally booked. Unfortunately, this gesture and the additional comfort provided appear to have been entirely overlooked in your review.It is clear from your comments that, regardless of the setting, service, or scenery, your attention remained focused exclusively on the negative. Even during a wedding celebration, you chose to photograph an isolated broken dish rather than the smiles, atmosphere, and joyful moments surrounding you. In the same way, one can overlook the beauty of a flower while choosing instead to focus on a minor imperfection nearby.At our resort, countless guests leave with memories they cherish: shared laughter, beautiful sunsets, celebrations, and stories they will remember for years. However, when someone approaches an experience determined to find fault, even the brightest view can appear dull. This may explain why your photographs and comments present such a one-sided impression of your stay.We would also respectfully ask that you not compare your experience with that of guests who selected different room categories, dining arrangements, or premium experiences. A five-star resort offers a range of accommodation types, packages, facilities, and optional services to suit different expectations and budgets. Guests who reserve enhanced packages or additional experiences naturally receive benefits that are not included in the most basic option.It is rather like purchasing the entry-level version of a car and then complaining that it does not contain every premium feature. Those features were not missing; they were simply not included in the product originally selected. In your case, however, the hotel still provided a significant complimentary room upgrade as a gesture of hospitality.We wish you all the best in your future travels and hope that, on another occasion, you will allow yourself to appreciate the beauty, generosity, and joyful moments that may already be directly in front of you.Best regards,The Minos Imperial Team

  Read more