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Castello City Hotel

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Castello City Hotel

locationHeraklion City, Crete

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About Castello City HotelAbout Castello City Hotel

Location

This hotel is located directly beside the beach in the seaside village of Sissi and is ideally situated inside the old Venetian walls which surround Heraklion and its numerous sights. Guests will reach the centre of Heraklion in approximately 500 m.

Facility

The hotel has a lift and features 68 non-smoking rooms. Multilingual staff at the reception desk in the lobby are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. Everyday necessities can be purchased at the supermarket. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. All rooms are carpeted and include a double bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a refrigerator included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. Family rooms are available for parents with children.

Sport

A refreshing swim in the indoor pool complex is a great way to unwind. A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including golf, a gym, a steam bath and massage treatments.

Meals

Dining facilities include a restaurant, a dining room, a café and a bar. Catering options include bed and breakfast, half board and full board. A generous breakfast buffet, lunch and a comprehensive dinner buffet offer plenty of delicious variety. Diet meals, gluten-free meals and vegetarian dishes can be prepared on request. In addition, special catering options and snacks are available.

Payment

The hotel accepts the following credit cards: VISA and MasterCard.

Amenities at Castello City Hotel Amenities at Castello City Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Foyer

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

    • -

      Restaurant(s)

    • -

      Room Service

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      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Evening Buffet

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      Full Board

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Golf

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      Gym

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      Indoor Pool

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      Massage

    • -

      Number of Pools

    • -

      Steam bath

    • -

      Sun terrace

LocationLocation

Around this property:

City Centre

500 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

227

Very Good

304

Average

139

Poor

56

Terrible

53

Recent Reviews: 779

  • User:mihaelav850

    Trip type: Solo travel

    One of the worse experience!!

    rating27 May 2025

    The only good things about this hotel are the good location close to the center and the rooftop breakfast restaurant.The internet in the room is non existent, the walls are peeling and dirty, the breakfast is very poor, however the worst experience came from one of the receptionists. Unfortunately, ...
    Read more

  • User:not p

    Trip type: Friends getaway

    Nightmare

    rating27 May 2025

    Absolute Filth, Theft, and Utter Neglect – Stay Far Away from This Hotel!If I could give a negative rating, I would do it without hesitation. From the moment we entered, we were hit by a horrible, stale stench that permeated every corner of the building. The room was in appalling condition – filled ...
    Read more

  • User:ryhermit

    Trip type: Friends getaway

    A perfect stay.

    rating27 May 2025

    Hotel Castello City HotelWhen I read the negative reviews, I asked myself “did I stay in this hotel?”My experience was the complete opposite to the negative reports I read. 1/ excellent quality for the price (October 2024 rates).2/ professional service.3/ modern, professionally decorated room.4/ Imp...
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  • User:Mobile56573704390

    Trip type: Family

    Great hotel in Iraklio , Crete.

    rating27 May 2025

    The hotel is centrally located. Multiple restaurants within walking distance. We got a triple room as our son was with us. Hotel was clean , staff very friendly. Breakfast was sumptuous. We also ate at the in-house restaurant and the food was excellent. Highly recommended.

  • User:Jackie F

    Trip type: Solo travel

    Avoid the Castello City Hotel :-(

    rating27 May 2025

    I cannot believe this Hotel is 4 stars because it is rubbish. The room was basic and in need of renovations … very poor condition and run down. The furnishings were old and tatty, electric cables were dodgy, air con didn’t work, had the smallest TV which had terrible reception, only one pillow per p...
    Read more

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