Novus City Hotel

Recent Reviews: 1068

• User:carmenvK6684PP

  Trip type: Friends getaway

  RUDE STAFF

  Invalid Date

  Unprofessional Night Shift Service and Failed Taxi Booking on Sept 22Dear Hotel Management,I am writing to formally log a complaint regarding a highly unpleasant stay at your property on September 22, 2026. My friend and I booked a one-night stay, expecting the high standard of service your brand is known for. Unfortunately, the behavior of your night shift staff member severely impacted our experience.During our stay, we encountered an older gentleman working the night shift who exhibited a completely unprofessional and dismissive attitude. He was continuously smacking his gum loudly while interacting with clients, which set a very poor tone for guest relations.Later that evening, shortly after 10:00 PM, I requested an iron for our room. I was shocked to be told that no iron was available because housekeeping was off-duty. For a well-known hotel, it is highly unusual for rooms not to be equipped with standard amenities, or at least have backups accessible to night staff. It felt as though the hotel only owned a single iron for the entire property.More critically, we explicitly requested and confirmed a taxi service with this same employee for an early flight the following morning. When we came downstairs at 4:45 AM, he was still on shift. As time passed and the taxi failed to arrive, we had to confront him. We nearly missed our flight because he failed to schedule the pickup. When questioned, his immediate response was to blame us, claiming we never confirmed the booking. We absolutely did confirm it; he simply was not listening to us when the request was made. He eventually called a taxi on the spot, but the delay caused unnecessary panic and stress.This level of negligence and hostility is unacceptable. Hotel location was great ! Angela Kakari, Owner at Novus City Hotel, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We are sorry that your interaction with our night reception left you with such a negative impression, as courteous and helpful service is something we take very seriously.Having reviewed the circumstances of your stay with our team, we would, however, like to clarify a few points. Regarding your early-morning transfer, there was a discussion the previous evening about the updated taxi fare to the airport, and an Uber was also suggested as a potentially less expensive alternative. Although a taxi had not been pre-booked, when one was requested that morning it was arranged immediately and arrived at the hotel within a few minutes, at approximately 05:05.We would also like to clarify that irons are available to our guests during the day and evening. During the overnight shift, however, they cannot be provided for safety reasons, while the night receptionist is also required to remain at his post. We regret if this was not communicated clearly at the time.That said, we are concerned that you felt the manner in which these matters were handled was dismissive or unwelcoming. Regardless of the circumstances, we expect every interaction with our guests to be professional and courteous, and your comments have been discussed with our team.We appreciate your positive comment regarding our location and thank you for giving us the opportunity to address your concerns.Kind regards,Mrs. Kakari

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• User:nikki i

  Trip type: Family

  Great experience

  Invalid Date

  Always smiley always helpful lovely food if I could pick the hotel up and put near beach id be back but the area is so run down with many addicts which as a mum bringing her child had me a little worried but I never worried while in the hotel always staff guarding the door Angela Kakari, Owner at Novus City Hotel, responded to this review Dear Guest,Thank you so much for your wonderful review and your kind words about our team.We’re delighted to hear that their smiles and helpfulness made such a positive impression, that you enjoyed the food, and most importantly, that you and your child always felt safe and comfortable while at the hotel. Knowing that our team helped you feel at ease throughout your stay means a great deal to us.We completely understand your concerns regarding the surrounding area and appreciate you sharing your experience so openly.Thank you again for your lovely comments. If only we could take you up on the suggestion and move a little closer to the beach! We would be very happy to welcome you and your family back.Warm regards,Mrs. Kakari

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• User:stevejS6041MT

  Trip type: Friends getaway

  Athens.

  Invalid Date

  City Hotel, All staff were excellent, really helpful and friendly, one even walked down the road to organise a cab for us.As previous reviews advise, turn left as right you will soon see alot of Junkies, not really threatening anyone, but was upsetting especially if you have kids with you.Metro is 150mtrs away at roundabout, metro is clean easy to use, cheap and felt alot safer than London Tube.Tickets are cheap ,buy from machine in station, machines have an English language button in bottom left corner of screen.Hotel pool is great with amazing views of Acropolis, Bar staff were good, I was drinking Metaxa and coke, which they hadn't heard of,,,,but they all liked trying it after there shifts had finished.All in all a good hotel, good breakfast included and well placed to tour Athens. Angela Kakari, Owner at Novus City Hotel, responded to this review Dear Guest,Thank you for sharing your experience and for your kind words about Novus City Hotel.We’re especially pleased to hear how highly you thought of our team. Going the extra mile for our guests is something we take great pride in, so it’s wonderful to know that a member of staff even headed down the road to help arrange your taxi.We’re also glad you enjoyed our rooftop pool and Acropolis views, the breakfast, and the convenience of having the metro just a short walk away. Your Metaxa and coke story certainly made us smile too!We appreciate your comments regarding the surrounding area and understand how this can feel, particularly when travelling with children.Thank you again for your balanced review. We’re delighted that overall you enjoyed your stay and found Novus a convenient base for exploring Athens.Warm regards,Mrs. Kakari

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• User:V412GVpeterv

  Trip type: Couples

  Great hotel to rest from a busy day.

  Invalid Date

  The staff make the place! Very Friendly and helpfull. The rooms are good and the breakfest is fine. The suroundings if you go to the lift oke and the metro is near. Angela Kakari, Owner at Novus City Hotel, responded to this review Dear Guest,Thank you for your kind review and for choosing Novus City Hotel during your visit to Athens.We’re delighted to hear that you had a pleasant stay and found our hotel to be a great place to relax after a busy day exploring the city. Your wonderful comments about our team mean a great deal to us, as providing warm and attentive service is something we truly take pride in.We’re also pleased that you enjoyed your room, our breakfast, and the convenience of having the metro nearby, making it easy to get around Athens.Thank you once again for your recommendation. We hope to have the pleasure of welcoming you back on your next visit to the city.Warm regards,Mrs. Kakari

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• User:689rakeshp

  Trip type: Solo travel

  Novus hotel, good but not 4 star, 3.5 star

  Invalid Date

  Location was a bit seedy but didn't get any issues, the room was clean, however there were paint stains in the carpet. The other issue was the shower didn't have a ledge at the bottom, so when having a shower the water would come out into the rest of the bathroom and there was only 1 bath mat, which was not sufficient . I could hear the couple next in the next room, and the card for the door was quite tricky but i persevered and it was ok. The value was ok, breakfast was included and there was a nice selection. The noise from outside was annoying especially during the day as there were coaches right outside the window with their reverse beeps sounding. Additionally they have their own car park which i didn't use. There is a nice Greek restaurant Alexander The Great 4 mins away which was excellent, highly recommend Angela Kakari, Owner at Novus City Hotel, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback following your stay with us.We’re pleased to hear that you found your room clean, enjoyed the breakfast selection, and felt that your stay offered good value. We’re also glad you discovered one of the excellent local restaurants nearby and appreciate you sharing your recommendation with future travellers.At the same time, we’re sorry to learn that certain aspects of your stay did not fully meet your expectations. We appreciate your comments regarding the bathroom layout, the condition of the carpet, the door key card, and the sound insulation, as these are all important points that help us identify where improvements can be made. We also understand your concerns about the surrounding area and the occasional street noise. As we are located in the city centre, some daytime traffic and activity are to be expected, although we appreciate that this may affect guests differently.Thank you once again for your balanced and constructive review. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Mrs. Kakari

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