Gallery Suites & Residences Piraeus

Recent Reviews: 83

• User:Karl S

  Trip type: Couples

  Exploring great base

  Invalid Date

  Great place to stay both for Athens and gateway to the islands. 15 minutes to the port 10 minutes to the train station (walk) great spot Webadmin HotelBrain, Marketing at Gallery Suites & Residences, responded to this review Dear Guest, Thank you so much for your wonderful review! We’re delighted that you found our location ideal for exploring Athens and as a gateway to the islands. It’s great to hear that you appreciated the convenient walking distance to both the port and train station. We hope to welcome you back again soon!Kind regards, Gallery Residences & Suites Management

  Read more

• User:Neil W

  Trip type: Family

  2/5 – Good staff and spacious rooms, but too many issues

  Invalid Date

  Just got back from a 4-night stay at Gallery Suites and Residences in Athens. Unfortunately, although there were some positives, I left feeling quite disappointed with the overall stay.We started off okay. Check-in was easy and the reception team were genuinely helpful. We were initially given room 11 on the ground floor. The room itself was a good size and, other than one major issue, I couldn't really complain about it. Unfortunately, there was a very noticeable stale smell of old cigarette smoke throughout the room. I spoke to reception about it and, to be fair, they were more than happy to accommodate us and moved us to room 304 without any fuss. Credit where it's due, the reception team were excellent whenever we raised an issue and I have no complaints about the staff at all.Room 304 was again spacious and generally fine, but unfortunately the air conditioning was a major problem. I had it set to 18°C, but the room never seemed to get below around 26°C. Every few hours the air conditioning would stop and display error code CH26, meaning I had to contact reception to have it reset. This happened consistently every night.I had actually seen another review mentioning the same issue before booking and thought nothing of it, but you really notice it when you're trying to sleep. There was also a constant buzzing/vibrating noise every few minutes, almost like a phone vibrating. I have no idea where it was coming from, but it was noticeable throughout the night.When you combine the stale cigarette smell in the first room, the warm room, the air conditioning repeatedly cutting out and the constant buzzing noise, sleeping was extremely uncomfortable.Overall, the staff were genuinely great and the rooms are a good size, but unfortunately the basic comfort of being able to sleep properly just wasn't there. The staff did everything they could when we raised the issues, but the stale smell, air conditioning problems and noise had too much of an impact on our 4-night stay.I've given 2/5 mainly because of the helpful staff and the size of the rooms. Unfortunately, the room conditions and ongoing issues were too significant for me to overlook. Webadmin HotelBrain, Marketing at Gallery Suites & Residences, responded to this review Dear Guest, Thank you for taking the time to share such a detailed and thoughtful review. We sincerely apologize that your four-night stay was affected by the issues with the stale cigarette smell, air conditioning, and persistent noise, which understandably made it difficult for you to sleep comfortably.We are, however, grateful for your kind words about our reception team and pleased that they were helpful and responsive whenever you raised a concern. We also appreciate your positive comments about the spacious rooms. Your feedback regarding the air conditioning and noise has been taken seriously and will be shared with our maintenance team for further investigation.We’re truly sorry that, despite our staff’s efforts to assist you, your overall experience fell short of expectations. We hope we may have the opportunity to welcome you again and provide the comfortable and relaxing stay you deserved.Kind regards, Gallery Residences & Suites Management

  Read more

• User:137raymondh

  Trip type: Friends getaway

  Overnight stay prior to a Cruise

  Invalid Date

  Overall: ????? (2/5) – Great potential, but let down by accessibility issues, chaotic breakfast, and a terrible hotel-arranged taxi experience. Check-in & Room: Check-in was straightforward. The room was okay, though a bit dated as they still use traditional keys instead of cards. Accessibility: A major downside if you have heavy luggage: you have to carry bags up a few flights of stairs just to reach the lift. The Breakfast: A very poor experience. The seating area is too small, made worse by a pool in the middle blocking space. Only one waitress was working; she was completely overwhelmed, forcing her to wash dishes on the go and hand out wet plates. Consequently, food wasn't replenished and dried out under the warmers. Taxi & Departure: The concierge booked a taxi to take us to our cruise port. It arrived late due to traffic, and the driver refused to help with our bags. Upon arrival, the meter read €4.85. When I tried to hand him €5, he angrily demanded €10, snatched the bill right out of my hand, and walked off.Verdict: Management badly needs to hire more breakfast staff and vet their taxi partners. We would not stay here again. Webadmin HotelBrain, Marketing at Gallery Suites & Residences, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback. We are glad to hear that check-in was smooth and that you found your room satisfactory. However, we are very sorry to learn about the difficulties you experienced with accessibility, breakfast service, and your taxi transfer. These matters are taken very seriously, and your comments have been shared with the relevant departments and partners for immediate review and improvement.Kind regards, Gallery Residences & Suites Team

  Read more

• User:527kens

  Trip type: Solo travel

  Very Nice Hotel

  Invalid Date

  I arrived at the hotel at around 3pm, very tired and grumpy after a long overnight of travel. The room wasn’t ready so I went for a short walk as the guy on reception said it’d take five minutes to get my room finished. Returned 1/2 hour later and my room was still not ready.I was grumpy, but a really lovely young lady named Hope was so kind and helpful. She got my room immediately. Thank you, Hope. Webadmin HotelBrain, Marketing at Gallery Suites & Residences, responded to this review Dear Guest, Thank you for your review and for sharing your experience. We are sorry for the delay you encountered with your room upon arrival, and we understand how frustrating this must have been after a long journey. We appreciate your feedback and hope to welcome you again in the future. Kind Regards, Gallery Suites & Residences

  Read more

• User:??? ?

  Trip type: Family

  Very good experience

  Invalid Date

  This hotel was an absolute pleasure to stay at. The room was clean, spacious, and very comfortable, the staff were warm and professional, and the overall atmosphere was relaxing and inviting. Everything was well organized, making the stay smooth and enjoyable from start to finish.