Grand Magic Hotel

Recent Reviews: 994

• User:amycm2903

  Trip type: Family

  Could be better

  Invalid Date

  On arrival staff were friendly and place smelled and looked clean got checked in and ordered an uber eats and we went down to reception to collect and couldn’t find a clean table to eat at in the reception area although that’s not the staffs fault for leaving it like that they could be doing with a cleaner going around. Room was fine, clean and basic. All we needed was a bed to sleep in which we found uncomfortable (personal opinion) Breakfast however was a very poor selection. Too many people for the size of the room we only went the first day and didn’t bother going back. We went to the hotel pool on the third day and it was disgusting the changing rooms were clean but the water and pool itself was dirty. Dirt laying at the bottom of the water. A fantastic hotel but just needs a little TLC. We personally won’t be returning. Grand Magic, Propriétaire at Grand Magic Hotel, responded to this review Dear Guest,Thank you for taking the time to share your experience at the Grand Magic Hotel.We are pleased to hear that you appreciated the friendly welcome from our team and the cleanliness of your room. We have also taken note of your comments regarding the reception area, breakfast and swimming pool, and these will be shared with the relevant departments for further attention.Regarding the bed comfort, we understand that this is a matter of personal preference and are sorry it did not meet your expectations.Your feedback is valuable to us and helps us continue improving the quality of our services.Kind regards,Maelys - Reception TeamGrand Magic Hotel

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• User:Gill C

  Trip type: Family

  Not what we expected for the price , in need of some TLC

  Invalid Date

  I always book hotels that are 8 or above on booking.com but noticed that even Disney hotels at Paris were low scores , I went with an open mind , disappointed as through the entrance was very basic and dirty carpets , people running round in pyjarmers and sick in the lift and reception floor that was left for ages one night , the park shuttles were rammed to the point they weren't safe and we chose to get an uber instead , it's a shame as photos make it look a lot nicer and it's not the hotels fault how guests treat it but even breakfast was like a cattle market , and you can't take bags in so that's said it all to us .... the staff were great and tried hard but it isn't worth the price we thought Grand Magic, Propriétaire at Grand Magic Hotel, responded to this review Dear Guest,Thank you for taking the time to share your experience following your stay.We are pleased that you appreciated the availability and efforts of our team. We are nevertheless sorry that several aspects of your stay did not meet your expectations, particularly regarding the cleanliness of some public areas, the behaviour of certain guests and the high occupancy in our breakfast area.We are also sorry about the situation you encountered in the lift and reception area. Whenever such incidents are reported to our team, we do our best to ensure that the affected areas are cleaned and restored as quickly as possible.Regarding the shuttle service to Disneyland Paris, it is operated by an external provider and is not directly managed by the hotel. We fully understand your concerns about overcrowding during peak times, however, and we regularly forward our guests’ feedback to the provider concerned.Finally, we are sincerely sorry that the condition of some areas of the hotel and the atmosphere during breakfast affected your overall impression of your stay.We nevertheless appreciate your kind comments about our team and hope to have the pleasure of welcoming you again under better circumstances.Kind regards,Eva – Grand Magic Hotel Reception Team

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• User:Jessica F

  Trip type: Family

  Don't listen to the bad reviews

  Invalid Date

  As my title says, I was NERVOUS to say the least after I had booked this hotel with all the bad reviews , several times I was contemplating cancelling and moving hotel but I'm so glad I didn't The hotel is perfect for a family spending their days at Disney Rooms were good size and very clean, clean fresh bedding, clean towels every day. The ONLY thing I would say is that they need new carpets - they are pretty stained so do think new carpets throughout would make the place look cleaner. Either way we wore our sliders in the room and it wasn't a problem.The staff were friendly throughout, the staff in the dining room work their socks off during the peak time everything was cleaned, fresh food, clean cutlery, cleaned tables etc and super friendly!! Food was absolutely fine, I don't know what people are expecting when they say their isn't much choice - cereal , fruit , yoghurts , croissants , hot breakfast sausages eggs beans bacon etc , toast , cheese , hams even alternative milks like soya, almond and coconut Pool was clean and empty we only used once but kids loved it. Was a normal public swimming pool temp with the baby pool slightly warmer Inflatables outside which older child loved younger one didn't get much use out of it - do think maybe a playground outside would be great here as there is so much outside space Main communal areas were spotless - people constantly cleaning and the reception smells beautiful - but could do with carpets being redone Aircon worked fine and window opened wide but was high enough that young children couldn't climb out - do think a safety latch would be good on the window The bus is free but busy only one time we didn't get it but we just got a Bolt straight to the park which cost about 8 euros . Albeit we didn't get on it on the way home after fireworks - I can imagine it's mental so budget your ubers Location is good - 8 euro Uber to the park but there is nothing nearby - yes you can get the bus or a taxi to the local shopping centre where there is a supermarket but nothing to just walk down to get water or some snacks and the little shop in the hotel is obviously very expensive Either way id stay here again -.dont listen to the bad reviews we had a great time Grand Magic, Propriétaire at Grand Magic Hotel, responded to this review Dear Guest,Thank you so much for your kind and detailed review. We are delighted to hear that you ultimately had such a great stay with us!We are especially pleased that you enjoyed the cleanliness of our rooms and communal areas, the friendliness of our team, our breakfast and the swimming pool. Your detailed feedback is truly valuable to us.We have also taken note of all the points you mentioned regarding areas that could be improved, particularly the carpets and window safety. Your comments are important to us and will be shared with the relevant departments.Regarding the shops, we are sorry that you were not given the information during your stay. There is a supermarket within easy walking distance of the hotel, and we would of course have been happy to point you in the right direction.Thank you again for taking the time to share your experience and, above all, for trusting us despite your concerns before your arrival. We would be delighted to welcome you back on your next trip to Disneyland Paris!Kind regards,Marwa – Grand Magic Hotel Reception Team

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• User:Kkbrown93

  Trip type: Family

  Amazing hotel

  Invalid Date

  Amazing hotel! The interior of the reception and hall is absolutely beautiful, so magical. My daughter loved it. Rooms were perfect and cleaned well every day. Breakfast buffet was also fabulous. Great for fuelling up before the parks. Grand Magic, Propriétaire at Grand Magic Hotel, responded to this review Dear Guest,Thank you very much for this wonderful review ! We are delighted to hear that you enjoyed the magical atmosphere of our hotel and that the beautiful reception and hallways particularly delighted your daughter.We are also pleased to know that you enjoyed the comfort and cleanliness of your room, as well as our breakfast buffet, the perfect way to fuel up before a day at the parks !Our entire team would be delighted to welcome you back for another magical stay.Kind regards,Esteban – Grand Magic Hotel Reception Team

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• User:julian l

  Trip type: Couples

  A grand stay at the magic hotel

  Invalid Date

  We stayed 4 nights and enjoyed it!Clean and fresh hotel.Breakfast was good the baked beans were the best! Good choice on everything elseWe found the shuttle bus good, but in the morning walked to Disney it took about 20 minutes We had paid a deposit of 150 euros and it was returned to our bank with in 24 hours of checking out so no problem Grand Magic, Propriétaire at Grand Magic Hotel, responded to this review Dear Julian,Thank you very much for taking the time to share your wonderful experience at the Grand Magic Hotel! We are delighted to hear that you enjoyed your four-night stay and appreciated the clean and fresh atmosphere of our hotel.We are also pleased that you enjoyed our breakfast, and we are especially happy to hear that our baked beans were a particular favourite!Thank you as well for your positive feedback regarding the shuttle service to Disneyland Paris and for sharing your experience with the €150 deposit. We are glad that it was released promptly after your departure.We hope to have the pleasure of welcoming you back to the Grand Magic Hotel for another magical stay!**Eva – The Grand Magic Hotel Reception Team**

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