Grand Hotel du Havre

Recent Reviews: 435

• User:Donald K

  Trip type: Couples

  This place seemed a lot better than the score here

  22 Mar 2025

  I do not really think this place is 5/5 but I am a tough reviewer. I gave it 5/5 just because I cannot believe this place is worse than almost all the hotels in Paris. At time of writing this there are only 40 that score lower. We started off at the New Hotel Saint Lazare and moved here. We liked this place better but it was also more money. We picked this after looking at a few in the area. The breakfast was mid level with things like eggs. The location played a big part in why we stayed here, being familiar with the area. I found this place very typical for a cheap Paris hotel room, up a level from a one star or two star place (Paris ratings).

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• User:Nimalan B

  Trip type: Couples

  Staff at the reception need to learn customer service and hospitality!!!

  30 Sept 2024

  My wife and I recently took a week-long trip to Paris. Initially, we had made a reservation through Airbnb, but due to a last-minute cancellation, we found ourselves without accommodations. After arriving at Saint-Lazare railway station, exhausted from our flight, we decided to explore nearby options. Roughly 100 meters from the station, we discovered this hotel. After reviewing the rates, we decided to stay for one night.The hotel’s location was highly convenient, with easy access to the train station, Metro, and bus routes. Due to this, we opted to extend our stay for several more nights. However, the hotel itself was quite dated. The wallpaper, furniture, and decor appeared to be from a bygone era, though everything was still functional. Additionally, since the hotel is located near an underground station, every time a train arrived or departed, the building would vibrate, accompanied by loud noise, which could be disruptive for light sleepers. For us, it wasn’t a major issue, but it’s worth noting for those sensitive to noise.Having worked in travel and hospitality for 35+ years, I found the customer service at the reception particularly concerning. We interacted with three staff members, two of whom were male and extremely rude and unprofessional, raising questions about their suitability for working in hospitality.Upon check-in, we were given a family room with two double beds. When we extended our stay, the same female receptionist confirmed that we could remain in the same room. However, on Saturday, a male receptionist questioned why we were occupying a family room despite being only two guests. We explained that this was the room initially assigned to us, and the female receptionist had allowed us to extend our stay in the same room. He disregarded this and demanded that we move to a smaller room immediately, or else he would be forced to charge us double the amount per night, even though we were just about to leave for the day. When we mentioned the arrangement with the previous receptionist, he bluntly responded, “I don’t care what she said; I make the decisions here.” The conversation escalated, and he even said, “If you want trouble, I’ll give you trouble.”Although he ultimately let us stay in the family room for that night, the experience left a sour taste and affected our day. The female receptionist, while somewhat better, also displayed mood swings. We asked to speak with the hotel manager, but the staff refused to provide contact information, with each person acting as if they were the manager or owner. As a result, we avoided any further interaction with the reception, even though there were some issues in the room we wanted to resolve.While the hotel’s location is excellent, the outdated facilities and subpar customer service severely diminished the overall experience.

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• User:karenmG9798DA

  Trip type: Family

  Train stop

  20 Jun 2023

  It’s clean, the beds are comfortable and close to Station Saint Lazare. Those are the pluses. The minuses- drapes falling down, smells, overpriced breakfast,street noise was terrible, stuffy, no air conditioning. It’s right outside Station Saint Lazare and we got in at 11pm so that was a plus for us. We left for the airport two hours earlier because we couldn’t spend more time there. If you want a long term stay in Paris, I suggest somewhere else but for a late night stop off the train, it works. DIRECTION COMMERCIALE, Autre at Grand Hotel Du Havre, responded to this review Dear Karen, we thank you for taking the time to share your experience and we're sorry to hear that you were disappointed with certain aspects of your room and our hotel in general. Your feedback is valuable and will be taken into consideration to improve our facilities and services. We understand the importance of maintaining our rooms and common areas to ensure a pleasant and comfortable experience for our guests.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience. Kind regards, Manon

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• User:Nihad M

  Trip type: Family

  We stayed for a day only

  16 Jun 2023

  The hotel is really really tiny we booked a room for three but it’s only a room for two with an extra tiny bed Smells really badIt was really close to public transportation Moving around was really convenient Staff were nice and helpful but the place i really don’t recommend DIRECTION COMMERCIALE, Autre at Grand Hotel Du Havre, responded to this review Dear Nihad, thank you for taking the time to share your impressions following your stay with us. We regret to hear that you were not entirely satisfied. We inform you that your message has been forwarded to our housekeeper in order to improve our service. We would be delighted to welcome you once again to give you a positive impression !Kind regards, Manon

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• User:Craig S

  Trip type: Couples

  Money stolen from my room

  04 Nov 2022

  Do not stay here.We returned to our room after an afternoon out and after being in the room for only a few minutes the door opened and a man started to walk in but when he noticed someone was in there he quickly closed the door and by the time I opened it again he was gone. Just after this, I noticed that my wallet, that had been left on the side table was missing. I tore the room apart looking for it but it was gone. I told the old lady at reception but she didn’t seem to care at all. The next morning I found the wallet, empty and stuffed inside my partners suitcase and I went and asked reception if she had any news and she hadn’t told anyone and asked me to write down what happened so she could tell the manager. That evening, I asked another receptionist and he knew nothing about it so he took my details and told me to speak to the manager in the morning. This morning I spoke to the manager who said the man was a tradesman who denied taking anything (as a thief would) and there is nothing he can do. I said that the hotel is responsible for letting someone into my room who stole from me and he could care less. I also asked him to call the police but he refused saying I can go to the police station if I want. What a horrible experience and an even worse and useless manager.Don’t stay here if you value your possessions.

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