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Hotel Nice Excelsior

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Hotel Nice Excelsior

locationFrance, Nice

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About Hotel Nice ExcelsiorAbout Hotel Nice Excelsior

Location

This city hotel is situated in the centre of Nice, in a peaceful residential area with parks and only some 600 m from the Promenade des Anglais and the beach and about 200 m from the train station. Nearby there are numerous shops, covered markets, bars, nightclubs, casinos, museums and the business district. Nice airport is about 5 km from the hotel and Marseille airport is around 250 km away.

Facility

The hotel was built in 1898. 42 rooms, including suites, apartments, 2 studios, 6 single rooms and 23 double rooms, are located on 4 storeys and can be reached by lift. Guests are warmly welcomed by English- and French-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Most of rooms include a balcony or terrace as a standard feature. All rooms are carpeted and include a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi are provided as well. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Comfortable sun loungers are available on the terrace. The pool bar serves a selection of refreshing drinks. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, golf, diving, a gym, a spa, a sauna and massage treatments.

Meals

Various dining options are available, including a restaurant, a breakfast room, a café and a bar. A generous breakfast buffet guarantees a great start to the day.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Hotel Nice Excelsior Amenities at Hotel Nice Excelsior

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

  • Sport/Entertainment

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      Diving

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      Golf

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      Gym

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Centre

0 m

Beach

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

441

Very Good

371

Average

89

Poor

37

Terrible

26

Recent Reviews: 964

  • User:Kallennn

    Trip type: Couples

    Bitten by bedbugs, lied to by staff, and the room was reused - safety not a priority

    rating27 May 2025

    TL;DR:Got bitten by bedbugs in Room 302. Staff initially promised fumigation, then denied it and said it was “just mosquitoes.”Mind you - I had blistering on my face and hands. Mosquito bites don’t do that.One staff member even tried to gaslight me, suggesting I brought the bedbugs from Paris - because the room had since been reassigned to another guest who “hadn’t complained.”(For the record: that’s not how bedbugs work. They don’t feed every day, and not everyone reacts to bites. So yes, the next guest might not notice anything at all.)To make matters worse, multiple suspicious 5-star Google reviews were posted on the same week - including one from a staff member, which the hotel replied to as if it were from a guest.Gaslighting + health risk = not trustworthy. Avoid.---------------------------------I stayed 7 nights at this hotel. During the first two nights in Room 302, my husband and I were bitten multiple times - including blistering bites on my face and hands. After reporting the issue, the staff moved us to another room. We stayed five more nights with no new bites, clearly confirming the problem was isolated to Room 302.That alone was upsetting, but what followed was worse.A staff member Alexandre initially told me the room would be fumigated. However, at checkout, another staff member said no treatment had been done, only “regular cleaning,” and that the room had already been reassigned to another guest who “didn’t complain about anything.”Later, I received an email from management claiming that a professional inspection had been conducted and no bedbugs were found - supposedly within 1 hour of my checkout, which is logistically impossible and directly contradicts what staff told me in person.This level of dishonesty and gaslighting is deeply troubling - especially when it involves a clear health and hygiene risk like bedbugs.The hotel’s willingness to downplay a bedbug report, skip proper sanitation, and reuse a potentially infested room shows a clear disregard for guest safety.I cannot recommend this hotel and strongly advise others to stay elsewhere.

  • User:Safari59571937394

    Trip type: Couples

    Would stay again!

    rating27 May 2025

    Comfortable beds, lovely shower, and a decent breakfast! Fab balcony and very accommodating staff. Really enjoyed our stay and would come again! For some, they may not find it perfectly clean but it wasn’t dirty (e.g some bedding from previous guests left on a chair in the hallway or the odd stain on the spare bed in our room). Comfortable and private. Lift is a little small but I think this would be the case for most places in the area. Good amenities like the free coffee machine. We really did enjoy the breakfast despite some reviews expressing otherwise. Loved the selection of cured meats and their pan-au-chocolat was probably the best we had during our time… I ate about 4 on one of the days oopsie! Great price and honestly the staff were really nice! Also made good use of the robe and slippers. Felt like our own apartment the rooms were so spacious!

  • User:Justin W

    Trip type: Couples

    Relaxing getaway in this beautiful region

    rating27 May 2025

    I was thoroughly impressed by the exceptional service provided by the staff, who were consistently kind and attentive. They went out of their way to ensure that every aspect of my stay was enjoyable, from providing helpful recommendations for local attractions to promptly addressing any needs I had. The room was immaculately clean and beautifully decorated. Truly memorable experience. Christine Stenger, Directeur général at Hotel Nice Excelsior by HappyCulture, responded to this review Dear Justin, Thank you for sharing your wonderful experience! We're delighted to hear that our attentive staff and immaculate, beautifully decorated rooms made your stay so enjoyable. It’s great to know our team’s recommendations and service contributed to a truly memorable and relaxing getaway. We look forward to welcoming you back for another exceptional visit soon! Kind Regards

  • User:Sharsmyth

    Trip type: Couples

    Cute little boutique hotel

    rating27 May 2025

    We recently stayed for two nights at the Excelsior hotel in Nice. We loved our stay here. The staff were very friendly.I did mention to the staff upon check in that we were there celebrating my Husband's birthday and was hoping for a nice room. We got a very small room with a miniscule balcony.Although our room was tiny, it was charming. Spotlessly clean and a fantastic shower on the bathroom. The bed was one of the most comfortable I've ever slept in in a hotel I loved coffee and water station in the lounge, such a fantastic idea to be able to take bottles of sparkling water up to you room and at the breakfast also. The breakfast offerings were small but perfectly adequate. We loved the fresh bread and the cheese selection.The location is the hotel is great, 2 minutes walk from the train station and less than 15 minutes to the promenade. The decor in the hotel is lovely. We would definitely return here on our next visit to Nice. Christine Stenger, Directeur général at Hotel Nice Excelsior by HappyCulture, responded to this review Dear Sharsmyth,Thank you so much for your lovely review of your stay at the Excelsior hotel in Nice. We are delighted to hear that you enjoyed our charming boutique atmosphere, the friendliness of our staff, and the comfort of your room. We appreciate your feedback on the room size and will keep it in mind for future improvements. We're thrilled you enjoyed the amenities like the coffee and water station, as well as our breakfast offerings. We look forward to welcoming you back on your next visit to Nice!Kind Regards,

  • User:burtonworld28

    Trip type: Solo travel

    Angel & everyone our fantastic!

    rating27 May 2025

    Had a friendly Welcome, with a great introduction to the hotel and it's amenities including the free Coffee & Water area.The room was cleaned each day to a high standard, feel like magic each day. Even when I slept in and left the room at 3pm still I came back to a beautifully clean room. Each and every member of staff helped me at some point. When I needed a plug adaptor I was able to borrow one from reception, seeing that it was my first night I was also given the best directions on where to go. Everyone was very friendly and supportive and on a solo trip this does make you feel extremely safe. If I came back early hours of the morning I would speak to another member of staff, great conversations, he would show a good interest in what I do which was nice to speak about. It's worth noting the one member of staff really stood out to me his was name was "Angel" always very helpful and supportive, add some great conversations. Extremely hardworking! Thank you all! Christine Stenger, Directeur général at Hotel Nice Excelsior by HappyCulture, responded to this review Dear Burtonworld28, Thank you for your nice review! We are glad to hear that you enjoyed your stay with us, from the friendly welcome to the daily room cleaning and helpful staff. We appreciate very much your kind words about Angel and our entire team. Your safety and satisfaction are important, and we're glad you felt supported during your solo trip. We really look forward to welcoming you back in the future! Kind Regards,

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