Sheraton Cairo Hotel & Casino

Name: Sheraton Cairo Hotel & Casino
Address: Galaa Square, Cairo, egypt
Telephone: +44-204-505-9777
Rating: 4.4

Giza, Cairo, Egypt

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About Sheraton Cairo Hotel & Casino

location

Conveniently located on the western bank of the River Nile, this hotel is only a few minutes from Cairo's opera house, the Mohamed Mahmoud Khalil Museum and one of the important shopping centre's in the city. In addition, the Egyptian Museum is also within easy reach (2 km). The pyramids at Giza and the Sphinx are roughly 12 km away and the nearest stop for public transport is only steps away (100 m).

facility

The hotel welcomes guests in a 26-storey building with 8 lifts and 650 rooms. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a childcare service, a car hire service, medical assistance, 24-hour room service, a laundry service and a hairdresser. A business centre with fax machine and projector is available.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. All rooms are carpeted and include a double bed or a king-size bed. Valuables can be securely stored in a safe. Guests will also find a mini fridge included among the standard features. Other amenities available include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a DVD player, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A turndown service provides guests with additional comfort in the evening hours. The bathrooms have a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products.

sport

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Sun loungers and parasols are available on the sun terrace. For those who wish to stay active while on holiday, the hotel offers tennis. Sport and leisure facilities at the hotel include a gym and table tennis. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. The hotel has a number of entertainment facilities available, including an entertainment programme, a dance club and a casino.

meals

Various dining options are available, including a restaurant, a café and a bar. Catering options include bed and breakfast and half board. A generous breakfast buffet and dinner offer culinary delights every day. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Sheraton Cairo Hotel & Casino

Facilities
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  Air conditioning
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  Lobby
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  Currency Exchange
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  Shops
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  Nightclub
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  Casino
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  Conference Room
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Wifi
Beauty and Spa
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  Massage
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  Spa
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  Steam and Sauna
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Library
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  Reception
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  Sun Deck
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Payment
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  ATM
Room Facilities
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  Hairdryer
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  Minibar
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  TV
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  Bathrobes
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  Closet
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  Room service
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  Slippers
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Gym
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  Events
Transfers
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  Airport Transfers

Location

Around this property:

Public Transport

100 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

942

Very Good

270

Average

112

Poor

Terrible

Recent Reviews: 1428

User:Safaa M
Trip type: Friends getaway
I think the Hotel Staff
Invalid Date
I thank the hotel staff, especially the housekeeping department. Especially employee Aya Gomaa She is an outstanding employee who works hard and diligently. Hotel Management, Owner at Sheraton Cairo Hotel & Casino, responded to this review Dear Valued Guest,At Sheraton Cairo Hotel, we strive to provide our guests with an exceptional experience in one of Egypt's top five-star hotels. Thank you for sharing your memorable moments from your recent stay with us.We look forward to welcoming you back!
User:BW350
Trip type: Family
Loved our stay.
Invalid Date
Amazing hotel with the best staff. They are always welcoming, smiling and very accommodating. The breakfast buffet is over the top good with amazing selections. The rooms are extremely comfortable and bottled water is delivered every day. The service is impeccable. Hotel Management, Owner at Sheraton Cairo Hotel & Casino, responded to this review Dear Valued Guest,At Sheraton Cairo Hotel, we strive to provide our guests with an exceptional experience in one of Egypt's top five-star hotels. Thank you for sharing your memorable moments from your recent stay with us.We look forward to welcoming you back!
User:Joublanc
Trip type: Couples
Unpleasant Scam by Marriott
Invalid Date
I have traveled for 3 days as a tourist to see the pyramids and unfortunately I lost 1 day waiting this hotel to refund my money for the booking they denied, I do understand whatever regulations they are attached to, but as I asked since arrival what was the best way moving forward as if they will not provide the service and they advice me to contact the OTA to cancel and they will go ahead with the refund, since one week ago I am waiting for them to answer and just hiding from my messages, worth to say the travel agency will do anything I their hands to reach a deal for me as I am a platinum valuable member, there is a front office manager with the name of Mahmoud who has been avoiding the customer service and impeding the things to happen, I am as well a Bonvoy Gold member and I know very well Marriott company values and this hotel is not up to the standards and what the brand stand for, completely different and opposite, of you have a travel soon to Egypt, avoid this place, it is a big scam and rude customer care, the General Manager should look after his departments and start to look after the guests Hotel Management, Owner at Sheraton Cairo Hotel & Casino, responded to this review Dear Valued Guest , Thank you for sharing your detailed feedback. We sincerely regret the frustrations you experienced during your stay and the impact it had on your travel plans. Your concerns regarding the booking process, communication challenges, and customer service have been noted. We deeply empathize with the inconvenience caused and understand how this situation has affected your overall experience. Your input highlights areas of improvement, and we appreciate you taking the time to communicate your perspective. Thank you for being a valued Bonvoy Gold member and for sharing your thoughts.and kindly rest assured that we already sent the refund request to the OTA and they will proceed within 7 working days
User:Mohamed A
Trip type: Solo travel
I found something on the bed
Invalid Date
Sheraton Cairo Hotel & Casino فندق شيراتون القاهرة Hotel Management, Owner at Sheraton Cairo Hotel & Casino, responded to this review Thank you for taking the time to share your feedback regarding your recent experience. and We sincerely apologize for any discomfort you experienced during your stay.
User:Kent C
Trip type: Family
Great dinner
Invalid Date
Excellent meal at Rawi restaurant, and fantastic service from Abdelrahman Mohamed. A great evening! Hotel Management, Owner at Sheraton Cairo Hotel & Casino, responded to this review Dear Valued Guest,On behalf of the entire hotel team, I want to extend our heartfelt thanks for your feedback regarding your recent stay at Sheraton Cairo Hotel. It’s always uplifting to hear positive comments, especially from valued guests like you! Your feedback has been shared with our team to celebrate the wonderful experiences we aim to create, thank you once again for taking the time to share your thoughts. We look forward to welcoming you back soon!