Hotel Caruso Old Town Prague

Name: Hotel Caruso Old Town Prague
Address: U Milosrdnych 867/2, Prague, czech-republic
Telephone: +44-204-505-9777
Rating: 4.2

Stare Mesto, Prague, Czech Republic

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About Hotel Caruso Old Town Prague

location

This hotel is located in the heart of Prague.

facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room, a playroom and a library. Further services and facilities include a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Central heating ensures that rooms maintain comfortable temperatures. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A tumble dryer is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and include a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym and a sauna.

meals

The hotel features dining services including a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. The menu also offers diet meals and children's meals. The hotel also offers special catering options.

Amenities at Hotel Caruso Old Town Prague

Facilities
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  Air conditioning
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  Currency Exchange
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  Conference Room
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  Room Service
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  Laundry Service
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  Bicycle Hire
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  Pets
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  Elevator/ Lift
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  Laundry
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  Smoke detector
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  Smoking rooms
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  Wifi
Common Area
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  Game Room
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  Reception
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for guests
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  First-aid services
Meals
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  Breakfast Buffet
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  Bar
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  Restaurant
Object Information
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  Fax
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  Safe
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  TV
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  Closet
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  Room service
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  Toiletries
Security
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  Security Guard
Transfers
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  Airport Transfers
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  Shuttle Service

Location

Around this property:

Centre

100.0 m

Airport

16400.0 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

144

Very Good

Average

Poor

Terrible

Recent Reviews: 237

User:Svetlana T
Trip type: Business
Unacceptable Customer Service and Refusal to Refund an Obvious Duplicate Booking
Invalid Date
I am extremely disappointed with my experience at Hotel Caruso Old Town.A duplicate reservation was made by mistake for the same guest and the same dates. We realized the error immediately and contacted the hotel within the first minutes after the booking was made. We explained that the reservation had been duplicated by accident and requested the cancellation and refund of one of the bookings.Despite the fact that the mistake was reported almost immediately, the hotel refused to issue any refund. So they basically charged us 2x for one room and refused to give anything back. As a result, the hotel charged two reservations for one person, even though the duplicate booking was clearly an honest mistake reported right away.What made the situation even worse was the behavior of the hotel staff. During our phone calls, staff members were rude, screaming at me , dismissive, and unprofessional. They spoke to us in an aggressive manner, interrupted conversations, hung up the phone, and eventually stopped answering our calls altogether.My husband, who was actually staying at the hotel, personally approached the reception to discuss the matter politely and try to find a reasonable solution. Instead of receiving assistance, he was treated with disrespect. Staff members laughed at him while he was speaking, showed no willingness to help, and behaved in a way that was arrogant, insensitive, and completely inappropriate for a hospitality business.I understand that hotels have cancellation policies. However, refusing to correct an obvious duplicate reservation reported immediately after booking demonstrates a complete lack of customer care, flexibility, and professionalism plus extremely unprofessional personal = not acceptable The combination of refusing a reasonable refund request and the disrespectful treatment we received has left us deeply disappointed.I will never book this hotel again, and I sincerely hope travel agent will reviews its relationship with properties that treat customers in this manner.I cannot recommend this property to other travelers.
User:I6131FEsimonl
Trip type: Couples
Lovely venue to explore the old town.
Invalid Date
A lovely hotel. Lots of art around the building gives it a great feel. The rooms were ideal. Breakfast was very good.
User:dawndI7249CE
Trip type: Friends getaway
Beautiful hotel near river and close to all amenities.Very clean. Friendly Staff on reception and Breakfast
Invalid Date
stunning hotel, great location for everything, was under going external renovations but didn't spoil the visit.Room was oldstyle and spotless. Breakfast was my favourite part such extensive choice and all so fresh. Chandeliers were beautiful
User:Chris B
Trip type: Family
Beautiful hotel with wonderful staff.
Invalid Date
Beautiful hotel with excellent staff. They were most kind and accommodating when one of us became ill. Great breakfast, beautiful room. Loved our stay here.
User:Ljiljana R
Trip type: Couples
D&Lj
Invalid Date
My husband and I are from Serbia. We spent 11 day in Caruso Hotel and were very satisfied with hotel over all. Staff was extra nice and helpful for all our needs to experience Prague and travel out of town to visit few more towns and to get back to the airport. Location is superb, close to all we needed and quit enough to sleep in the very comfortable beds. Very clean rooms and excellent breakfast. We would definitely stay again in this Hotel and recommend gladly. Special thanks to two receptionists, Bahruz and Ninat for their help and friendly welcoming. D and Lj