Hotel Splendid

Recent Reviews: 639

• User:Helen s

  Trip type: Couples

  Let down by food that should be hot being cold

  Invalid Date

  Lovely location although building noise in location during our stay. Staff very friendly. Could hear the shower and toilet in other rooms when in use. First evening meal in restaurant on arrival and very disappointed. Food hardly warm and we found the same at breakfast although a good choice we would have expected bake beans, eggs, scrambled eggs to be hot but like evening meal cold. Plenty of places within walking distance for good food. Bus at the top of the stairs offered a reliable service. Shower was a bath shower and as the bath was narrow you had to push shower curtain away constantly. Mirror steamed up as no decent extractor system. Cleaning of the rooms varied. Some days better than others and my dirty cups left for me to clean. Mladen Miovic, General Manager at Hotel Splendid, responded to this review Dear Smitswin,Thank you for being our guest and for taking the time to share your detailed feedback.We are pleased to hear that you enjoyed our lovely location, the friendliness of our staff and the convenient bus connection to the Old Town. However, we are sorry that some aspects of your stay did not meet your expectations. We appreciate your comments regarding the dining experience, room facilities and housekeeping, and thank you for sharing your feedback with us.Kind regards,Hotel Manager

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• User:Maureen H

  Trip type: Couples

  Hotel did not live up to its name

  Invalid Date

  Hotel ‘not so’ Splendid. This hotel has greatpotential but is tired and worn. Looks like it hasn’t been updated since it was built in the 1960’s. Worn carpet and floors, stained and dirty area rugs, thin and rough towels, tattered awnings, worn furnishings. Our double room was small and the bathroom tiny with verylimited space to set toiletries. I would have given it a lesser score but the view of the sea from our room was spectacular. The front desk staff was hit and miss. Some friendly but most seemed like they didn’t want to be there. With a few improvements this hotel has potential tolive up to its name. Mladen Miovic, General Manager at Hotel Splendid, responded to this review Dear maureenhK2189VT,Thank you for being our guest and for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed the spectacular sea view from your room and that you see potential in our hotel. We are sorry that some aspects of your stay did not fully meet your expectations. We appreciate your comments regarding the room and bathroom size, furnishings, carpets, towels and general appearance of the facilities. We also appreciate your feedback regarding your interactions with our reception team.We understand that guests may have different expectations regarding comfort and hotel style, and we value your perspective. Your comments will be taken into consideration as we continue to improve our facilities and services.We hope to have the pleasure of welcoming you again in the future and providing you with an experience more in line with your expectations.Kind regards,Hotel Manager

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• User:Nicole M

  Trip type: Couples

  Great location and hotel

  Invalid Date

  We thoroughly enjoyed our stay at Hotel Splendid. Its location is perfect, away from the hustle and bustle of the old town and right on a gorgeous stretch of water with easy access to swimming spots. It’s also incredibly easy to catch the bus into the old town.The rooms are clean, the staff helpful and a good breakfast is provided in the morning. Would definitely recommend to others Mladen Miovic, General Manager at Hotel Splendid, responded to this review Dear D3893FEnicolem,Thank you for being our guests and for sharing your experience with us. We hope to get an opportunity to welcome you again in our hotel.Kind regards,Hotel Manager

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• User:Catherine H

  Trip type: Couples

  Hotel Splendid- could be more splendid

  Invalid Date

  Fantastic views across the bay and convenient location if you don't mind a hill, as the 15 min walk to the bars and restaurants is quite steep. The hotel is quite dated but the bed was so comfortable, pillows were great and the shower good. attention to detail could be better as coffee and the milk wasn't always replenished daily. The first night we were refused a table at the terrace bar/ restaurant as we only wanted drinks, very short sighted as we spent over 80 euros on drinks and probably would have chosen to stay and eat if we had been seated, Some of the staff especially at the beach bar were bordering on rude and off hand, again drinks and food isn't cheap, but you felt like you were doing them a favour by going there. The sunbeds and umbrellas were 30 euros a day for 2 beds and an umbrella, which i think it so expensive, and when you ask for one and pay they don't explain that you have to wait for someone from the hotel to get them for you. !!!! and you are left wating for up to 10 mins without any explanation from the staff at the beach bar as to what happens after you pay. The beach although clean is mobbed by local kids and teenagers diving bombing and jumping into the sea constantly. If you want a quiet beach, this isn't it...... Mladen Miovic, General Manager at Hotel Splendid, responded to this review Dear catherinehR9374MR,Thank you for being our guests and for taking the time to share your detailed feedback. We are sorry to learn that several aspects of your stay did not fully meet your expectations. Please accept our sincere apologies for the inconveniences you experienced. We regret that the service in our restaurant and beach bar did not leave the positive impression we always strive to provide. Your comments regarding the terrace seating, the attentiveness of our team, and the replenishment of in-room refreshments have been shared with the relevant departments for review. Thank you once again for your valuable feedback. We appreciate your comments, as they help us continue to improve our services and guest experience.Kind regards,Hotel Manager

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• User:Compass63700254970

  Trip type: Family

  Basic amenity air conditioning missing

  Invalid Date

  Our family arrived at the hotel at 11 AM today and waited till 2 PM for my room to be ready. While I understand that checkin time is 3 PM, my expectation is that when the hotel takes so long for room to be made ready it really should be. The room had no cooling and both the ACs were faulty. For next 3 hours, the hotel kept doing maintenance of ACs in my room disturbing my privacy. I was told there is no other room available to move me into and I have to manage the night in the same room. I'm hoping I'm shifted to another room tomorrow. The hotel charges so highly per night and this is an absolutely pathetic experience. The weather is hot, I've travelled in from India and accommodated in a room with no functional AC. Mladen Miovic, General Manager at Hotel Splendid, responded to this review Dear Compass63700254970,Thank you for staying with us and for taking the time to share your feedback. We fully understand your concerns and would like to provide some additional context regarding the situation.Unfortunately, a technical issue affecting the air conditioning system occurred yesterday in the hotel. Our maintenance team was notified immediately and began working on resolving the problem without delay. We are pleased to confirm that the necessary repairs are scheduled to be completed today.We initially offered you the possibility of moving to another room in order to minimize any inconvenience. However, following our discussion, you kindly informed us that you preferred to remain in your current room, and together we agreed that repairing the air conditioning unit would be the most suitable solution.As a gesture of goodwill and a sincere apology for the inconvenience caused, we offered you a complimentary dinner. Although you were unable to make use of this offer yesterday evening, we understand that you plan to enjoy it tonight, and we hope it will contribute positively to your stay. Regarding the preparation of your room, we would kindly ask you to bear in mind that our Housekeeping team was also preparing a large number of rooms due to a particularly busy departure and arrival day at the hotel yesterday. Nevertheless, we were pleased to have your room available before the official check-in time at 15:00 h (3:00 p.m.).We are sorry that your initial impression was affected by this unforeseen incident. Please be assured that our team remains at your disposal and is committed to ensuring that the remainder of your stay is as comfortable and enjoyable as possible.Kind regards,Hotel Manager

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