Hotel More

Recent Reviews: 1821

• User:Sconeexpert

  Trip type: Couples

  Disappointing Room & Awful Balcony

  Invalid Date

  Nice hotel but unfortunately after booking a room with a balcony we were given one where we looked directly on to a wall with a noisy extractor fan emitting cooking smells which prevented us from enjoying spending time together on our balcony. Pointed this out but was just told these are the comfort rooms we booked. Never had such an awful balcony & not what I expected in a hotel of this calibre. Guest Relations, Guest Services / Front Office at Hotel More, responded to this review Dear Jennwilson,Thank you for sharing your feedback regarding your recent experience at our hotel. I apologize for the disappointment you encountered with your room's balcony. We strive to provide a comfortable environment for all our guests, and I appreciate your comments, which will be taken into consideration for future improvements.Thank you once again for your insights. Best regards,SilvanaHotel More

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• User:joannanewbery

  Trip type: Friends getaway

  HORRENDOUS EXPERIENCE STUCK IN THE LIFT!

  Invalid Date

  Our party of 4 visited the hotel as the Cave Bar had been recommended by friends. The bar and restaurant didn’t disappoint, with fabulous views and incredible food. HOWEVER as one of our party has mobility issues we took the lift from the Cave Bar to the hotel restaurant which is 2 floors up. There were 6 of us in an 8 person lift. It’s tiny with no air con. The electrics failed which meant we couldn’t even use the alarm. We started banging on the door and luckily a passer by heard and got help. We were stuck for 20 mins in extreme heat and with me being claustrophobic, this was my worst nightmare. When the engineer got us out we were offered NOTHING! Not even some water. No discount on our meal - NOTHING! We complained at reception when we left. He was sympathetic and told us that in his opinion the lift should be taken out of service which indicates this has happened before. NOT ACCEPTABLE ANYWHERE LET ALONE A 5 STAR HOTEL! How disgusting to treat your guests with so little compassion and respect. It makes me wonder what else needs fixing and what needs to happen before Hotel More take action. Guest Relations, Guest Services / Front Office at Hotel More, responded to this review Dear Joanna Newbery,Thank you for sharing your feedback regarding your recent experience at Hotel More. I am truly sorry to learn about the distressing situation you encountered while using the lift. Your comfort and safety are of utmost importance to us, and your account of being stuck in the lift is concerning. We take such incidents seriously as they can impact our guests' overall experience. We are committed to providing a high standard of service, and I appreciate your comments about the lack of follow-up assistance offered after the incident. This feedback will be considered as we continually assess our facilities and service standards.We hope to have the opportunity to serve you again in the future, providing a much more enjoyable and seamless experience.Kind regards,SilvanaHotel More

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• User:traveller10941

  Trip type: Friends getaway

  Could return, but not for stairs

  Invalid Date

  We stayed in a villa at the hotel, which was the right choice in the sense that it was spacious and very peaceful, and there was a swimming pool downstairs. Since I had mobility issues, we also went to check a room on the hotel side, but we weren't impressed by its standard. The property has a great deal of stairs and various elevators, one of which we once got stuck in between floors. Breakfast was in yet another building, where it would have ultimately been best to stay, as it also had a restaurant and a swimming pool as well. The staff at this place is exceptionally wonderful—every single one of them. They make the holiday flexible and comfortable. The food was good. I could easily return if I were in better health, but the terrain is challenging and there are no pedestrian walkways between the buildings, so you have to watch out for cars. Guest Relations, Guest Services / Front Office at Hotel More, responded to this review Dear Bad Poetry Company,Thank you for taking the time to share your feedback regarding your recent stay at Hotel More. We are pleased to hear that you found your villa spacious and peaceful, and that our staff contributed positively to your experience. Your kind words about our team will certainly be shared with them as they strive to provide exceptional service.We understand that mobility issues can significantly impact one’s experience, and we appreciate your insights regarding the stairways and elevator accessibility. While our unique property layout offers certain challenges, we are continuously seeking ways to enhance the overall experience for all our guests. In relation to the breakfast location, we recognize that the distance may not be ideal for everyone, and we take your comments to heart.We hope that circumstances allow you to visit us again in the future, and we wish you the best in your health journey.Kind regards,SilvanaHotel More

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• User:sweetpea54321

  Trip type: Family

  Gorgeous!

  Invalid Date

  We stayed in a junior suite with our 15 year old. Very spacious room with double sofa bed for our daughter (only niggle was the bed was very very squeaky they did try to sort it but my daughter said extremely comfortable) large amount of space in the room huge bathroom 2 showers large balcony overlooking the sea and amazing sunsets. Complimentary water replenished each day by the maid. Water also an available on lower pool bar so no need to buy water. Nice touch. Breakfast lovely lots of choice also à la carte choice plus fizz very nice! Lovely waiting on staff very helpful and friendly.We stayed mainly on the 5th floor pool lovely views across the sea small pool nice for a cool dip. No reserving of sun loungers at silly o’clock. Service available for drinks. Folded pool towels put on each sunbed each morning for your use plus plenty of towels available in the area. Bathrooms and area immaculate. Also a lower floor pool and sea front sunbeds by the cave bar. We tried the More restaurant very nice make sure you book as it gets very busy. We also tried the Cave bar lovely views of the sunset also gets very busy. Small walk along the promenade to a variety of lovely bars and restaurants. Old town 10 minutes on the bus. Immaculately clean hotel with brilliant staff would definitely return. Guest Relations, Guest Services / Front Office at Hotel More, responded to this review Dear,Thank you for your wonderful review and for sharing such a detailed impression of your stay. We’re delighted to know that you enjoyed the atmosphere of Hotel More and that our team contributed to making your time with us so enjoyable.It is especially lovely to hear that you appreciated the care and small touches throughout the hotel. Your kind words mean a great deal to our entire team.We truly appreciate your recommendation and are very grateful for your feedback.Warm regards,KateFront DeskHotel More

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• User:D B

  Trip type: Family

  Great hotel

  Invalid Date

  Beautiful hotel, great location. Staff were really friendly and helpful. Would recommend staying here. Guest Relations, Guest Services / Front Office at Hotel More, responded to this review Dear,Thank you for your kind review. We’re delighted that you enjoyed your stay and that our team helped make your time at Hotel More a pleasant one. We truly appreciate your recommendation.Warm regards,KateFront DeskHotel More

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