Hotel Magic Mountain

Name: Hotel Magic Mountain
Address: La Fortuna de San Carlos, Northern Mountain Zone / Arenal, costa-rica
Telephone: +44-204-505-9777
Rating: 4.1

Arenal, Northern Mountain Zone / Arenal, Costa Rica

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About Hotel Magic Mountain

location

This hotel is located in Alajuela. The nearest airport is San Jose (SJO).

facility

The hotel has 42 rooms and includes a lift and a reception desk. Amenities include a baggage storage service and a safe. Wireless internet access allows guests to surf the internet and catch up on email. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available.

rooms

Rooms are equipped with air conditioning. A balcony is among the standard features of some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a refrigerator and a tea/coffee station. A trouser press is provided for guests' convenience. A telephone, a TV, a radio and WiFi are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Comfortable sun loungers are available on the terrace. For guests who wish to keep active, cycling/mountain biking, fishing and horse riding are available. Various wellness options are available at the hotel, including a spa, a sauna, a beauty salon and massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

meals

Various dining options are available, including a restaurant, a dining room, a café and a bar. Bed and breakfast is offered as a catering option. Breakfast and lunch offer culinary delights every day. The menu also offers diet meals and children's meals. The hotel also offers special catering options.

Amenities at Hotel Magic Mountain

Facilities
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  Air conditioning
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  Bar(s)
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  Café
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  Car Park
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  Conference Room
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  Disability-friendly
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  Games room
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  Hairdresser
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Nightclub
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  Restaurant(s)
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  Room Service
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  Packaged meals
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  Protective equipment for employees
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  Protective hygiene screens
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  Social distancing regulations
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  Time interval between room bookings
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  Use of commercially available disinfectants
Meals
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  Special Diet
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  Special Offers
Sport/Entertainment
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  Children's Entertainment
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  Children's Pool
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  Cycling/Mountain Biking
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  Horse Riding
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  Jacuzzi
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  Massage
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  Number of Pools
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  Outdoor Pool(s)
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  Sauna
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  Sun loungers

Location

Around this property:

Beach

184000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

450

Very Good

476

Average

159

Poor

Terrible

Recent Reviews: 1171

User:G R
Trip type: Family
BED BUGS and HORRIBLE CUSTOMER SERVICE!
01 May 2026
Do not stay at this hotel!!! They have BED BUGS!!! And we had to fight with them for weeks to get them to reimburse us, despite the clear evidence we presented them of the bed bugs in the room! When we first discovered the problem, we simply asked to be switched to another room, but they didn’t have one because they were completely full, so we had to find another accommodation at the last minute at 8pm, with two exhausted children, and they STILL fought us for weeks over the reimbursement. In the end, they didn’t even reimburse us for the full length of our stay! It’s the most horrible customer service I’ve ever experienced!!! DO NOT STAY AT THIS HOTEL!!!
User:Michael C
Trip type: Couples
Poor Customer Service and Safety Concrns
05 Apr 2026
This hotel has some positives – the volcano views are great, the pool area is nice, and the restaurant and restaurant staff were genuinely excellent (easily the best part of our stay). Breakfast itself was fairly basic but adequate.Unfortunately, our stay was overshadowed by poor customer service and a concerning safety issue. I was trapped in the lift during our stay, which was extremely distressing.On the same day, I was also disturbed at around 3:30pm and asked to move my car with no clear explanation. I had been asleep and had consumed alcohol earlier in the day, so was not in a suitable state to drive. When I later asked reception for an explanation, I was met with unhelpful staff and was simply laughed at, which I found very unprofessional.As a result, we decided to check out a day early and had to arrange alternative accommodation at our own expense.It’s a shame, as the hotel itself has potential, but the service and handling of issues significantly impacted our overall experience. I hope management take this feedback seriously and make improvements going forward.
User:Liza R
Trip type: Couples
Not pleased with customer service
14 Mar 2026
Recently had to cancel 3 days vacation due to 92-year-old mother-in-law taking a turn for the worse . We gave 48 hr notice and Magic Mountain would not reimburse/ partially reimburse . Surely they could easily rebook especially since it's spring break and it's peak travel season. Where is the compassion? As if we're not hugely disappointed on cancelling a trip of a lifetime on top of dealing with family health issues? We will definitely not we book when we do reschedule.
User:sandrasI2392KE
Trip type: Family
Great Hotel
13 Mar 2026
This is a great hotel , all the staff are very helpful . Breakfast great Rooms very nice . No wardrobe for clothes We had a balcony and could look out at the mountains with an added bonus of viewing some lovely birds early in the morning Nice swimming pool and jaccuzis
User:DAC
Trip type: Friends getaway
Cold shower and warm room : (
08 Mar 2026
Registration: Polite, easy and very friendly. That was the highlight.Breakfast: Ate once and never returned.Pool: clean.Bar: High prices but wonderful service.Room: This is where it went horrible. I had zero hot water the entire trip. Reported it three times but nothing was done. On checkout the manager stated sorry the water was not to your liking. No there was no hot water… I manage and own apartments so I’m aware of what hot water should be. This was horrible after a long day.My room had a hot tub. Joke as it has no stop and would take two hours to fill the spout on it. In fact I asked for a stop and was told none have it. I said so is the hot tub for decor only to which she replied yes. Again manager never addressed.Overall good staff with horrible leadership and completely incompetent maintenance staff. There are so many better places to stay for the price. Talked to other people staying there that felt the same way.Find another place!