Elk + Avenue Hotel

Name: Elk + Avenue Hotel
Address: 333 Banff Ave, Canadian Rockies-AB, canada
Telephone: +44-204-505-9777
Rating: 4

Banff, Canadian Rockies-AB, Canada

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About Elk + Avenue Hotel

location

The hotel invites guests to experience warm hospitality and exceptional comfort from the most prized location in the centre of Banff in the heart of Banff National Park. Banff is considered Canada's number one tourist destination and has been declared a UNESCO World Heritage Site. Nestled in the Rocky Mountains, the park is a year round protected wilderness area offering 2,564 square miles (6,641 square kilometres) of rugged alpine beauty, dramatic glaciers, gorgeous lakes, rushing rivers, first class amenities and the best powder skiing in the world. The park's stunning scenery is home to an abundance of wildlife. Calgary International Airport is approximately 138 km away.

facility

2 single rooms and 163 double rooms are located on 3 storeys and can be reached by lift. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a baggage storage service, safe, currency exchange service, cash machine and drinks machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. Film fans will find plenty of 'lights, camera, action' at the cinema. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a transfer service, a laundry service and a hotel shuttle bus. Travellers with bicycles can make use of the on-site bicycle storage area. A fax machine is available for guests' business needs.

rooms

Rooms are equipped with individually adjustable heating. All rooms are carpeted and include a double bed or a king-size bed. Extra beds can be requested. A minibar is provided. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. Wheelchair-friendly rooms can be booked. The resort has family rooms and 165 non-smoking rooms.

sport

Fine weather can be enjoyed on the terrace. A hot tub can soothe sore muscles (for a fee). For those who wish to stay active while on holiday, the resort offers horse riding. Water sports enthusiasts are offered canoeing. With skiing, tobogganing and snowboarding opportunities, the resort offers the perfect base from which to enjoy winter sports or just a relaxing winter holiday. The fitness rooms are perfect for a comprehensive workout. After a long day, guests can recharge in the wellness area, which offers hydrotherapy treatments or, for a fee, a sauna and a steam bath. Evening entertainment includes live music.

meals

Dining facilities include a breakfast room, a café and a bar. The non-smoking restaurant provides high chairs for children. A generous breakfast buffet, lunch and a dinner à la carte offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The resort also offers special catering options.

Amenities at Elk + Avenue Hotel

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Shops
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  Conference Room
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  Room Service
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  Laundry Service
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  Garage
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  Elevator/ Lift
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  Laundry
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Spa
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for guests
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  First-aid services
Meals
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  Breakfast Buffet
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  Special Diet
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Outdoor sports
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  Skiing
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  TV
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  Closet
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Sauna
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  Golf

Location

Around this property:

Centre

0 m

Airport

141000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

1336

Very Good

1228

Average

522

Poor

192

Terrible

117

Recent Reviews: 3395

User:Suedab
Trip type: Couples
Good and Bad
Invalid Date
Location was great. Very helpful staff in gift shop re booking tours. Coffee shop very good. Although the pizzas in the restaurant were okay it was spoilt by a rude and obstructive manager. Not once but on three occasions. Did complain to hotel but they didn’t respond.
User:Keithlhk
Trip type: Couples
Very convenient but no one elevator access to our floor.
Invalid Date
Stay 2 nights here. The hotel is very convenient and right next to main town center. Huge plus. Lots of food options around. We had a corner room which is big and spacious. However we were located at the ‘second floor’ which is a a level up from the second floor, and there la no elevator access. We were not informed during checkin and had to first search for the room, then carry 2 big luggage’s up ourselves. Those with mobility issue will have a problem staying in the few rooms at this floor. The breakfast is good. Overall a very good option for a stay in Banff.
User:kathy194967
Trip type: Couples
Poor customer service at front desk.
Invalid Date
We were part of the Rocky Mountaineer group and were not able to stay at The Elk Hotel because it was full. We stayed offsight at a bed and breakfast. We met there to rejoin the train group to proceed to Lake Louise on 9/24/26 on a motorcoach and had a question regarding which motorcoach we were on for the trip to Lake Louise. Sara treated us very rudely because we were "not guests" at the hotel.. We feel all people entering the hotel should be treated respectfully.
User:Sightsee498780
Trip type: Friends getaway
Poor service
Invalid Date
Despite having made our reservation months ago, the check-in person at the desk was a "trainee" who knew virtually nothing. Our check in took 20 minutes or so, she kept having to ask another check-in person for help (there were only 2 on the desk with a large group arrival from the Rocky Mountaineer), we were sent to rooms up a flight of stairs with no elevator (as 2 women in our later 70s/80s), the rooms were OK but had paintwork/door broken issues, and this is not what one expects for the exorbitant price they charge!
User:mele71
Trip type: Couples
Perfect location
Invalid Date
Very nice and clean , spacious rooms . Perfect location , right in the middle of everything. Lovely restaurant. Can’t fault it and would definitely go again. Has an underground carpark