Holiday Inn Express Brussels - Grand-Place

Recent Reviews: 132

• User:L7842GBCC

  Trip type: Family

  Good budget hotel in excellent location

  Invalid Date

  Excellent location, just a few minutes walk from the Grand Place.This is a budget hotel, but it’s clean and tidy, with excellent, helpful staff. So a good option for a family short stay in Brussels.Breakfast was a little lacking, as they’d run out of a few things, but they were very apologetic about it.Drinks in the bar were reasonably priced too.

• User:Eli d

  Trip type: Family

  Wonderful experience

  Invalid Date

  The hotel was very clean and in an excellent location. It was easy to reach all the main tourist attractions and explore the city. The staff were very friendly and helpful, especially Rigzi, who was always supportive and made our stay more comfortable. We really appreciated the great service, cleanliness, and welcoming atmosphere. Highly recommended!

• User:Chad M

  Trip type: Couples

  Terrible

  Invalid Date

  To get to our room you had to walk through the dining room and then down a hall. The only window only looked out to an air shaft so it felt and smelled like a closet. We asked for a different room and were told no. We were there three nights and housekeeping did not touch our room despite our request for new towels (sandpaper) and us hanging the door hanger that read “Housekeeping Please.” Holiday Inn Express Brussels Grand-Place, Owner at Holiday Inn Express Brussels - Grand-Place by IHG, responded to this review Dear Chad,Thank you for sharing your feedback.I am sorry to learn that your room did not meet your expectations. While some of our rooms are located in quieter interior areas, I understand your disappointment with the view and overall feeling of the room.I also sincerely apologize that your housekeeping request was not fulfilled. Room cleaning is part of our Green Policy and is available upon request, but once requested, it should have been carried out. I regret that this was not the case and that you did not receive fresh towels during your stay.Thank you for bringing these matters to our attention. Your feedback has been shared with the relevant teams to help us improve.Kind regards,Mi-Jose Mpongo – General Manager

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• User:Ankeet S

  Trip type: Family

  Great Location

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  Great Location and all major spots are walkable distance.. It is more of a budget hotel with limited breakfast and thats why 4 stars and everything was self service.. Hotel Manager, Owner at Holiday Inn Express Brussels - Grand-Place by IHG, responded to this review Dear Ankeet, Thank you for sharing such a valuable review.We are delighted you found our location convenient for exploring Brussels on foot.That said, we regret any inconvenience you experienced with our breakfast offerings. Our Express Continental breakfast aims to provide a quick and varied start to the day, though we understand preferences may vary.Nonetheless, we truly appreciate your positive remarks about our value proposition and excellent service ratings. It was a pleasure having you stay with us.It would be a pleasure to welcome you back on a future occasion.Kind regards,Mi-Jose Mpongo, General Manager

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• User:Ruth W

  Trip type: Friends getaway

  Beware booking may be cancelled at short notice

  Invalid Date

  Absolutely disgraceful. Our booking was cancelled 7 days before our visit. This was already paid in full and had been booked 5 months in advance. We are a group of 10 friends who now have to find somewhere to stay at short notice. Apparently cancelled due to over booking. Be careful of booking this hotel as I see from another review this has happened before. Hotel Manager, Owner at Holiday Inn Express Brussels - Grand-Place by IHG, responded to this review Dear Ruth,We appreciate your review and the opportunity to address your feedback.We are deeply sorry for the significant inconvenience caused by the unforeseen cancellation of your reservation. Ensuring the reliability of our booking system is a priority, and we recognize how disruptive this must have been for your group. While such situations are rare, we are reviewing our procedures to prevent recurrence.Your experience does not reflect our usual standards, and we understand the frustration this has caused. We value your feedback as it helps us improve our service and better accommodate all guests.We certainly hope that we can welcome you back again. Best regards,Mi-Jose Mpongo, General Manager

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