Hotel Dukes’ Arches

Recent Reviews: 1875

• User:333ibrahimy

  Trip type: Family

  Price/performance = failure

  Invalid Date

  We booked this hotel for our anniversary weekend. The location is central, but unfortunately the overall experience was disappointing.The rooms are quite dated, the carpets were dirty, and the general standard did not justify the price. The hotel is also advertised as having a Turkish bath, but what we found was simply a shower area next to the cold sauna.Our main issue was breakfast. I booked through Expedia using the breakfast filter and, when selecting a better room at a higher price, I assumed breakfast was still included. I later discovered it was not. The hotel asked for an extra €120 for breakfast for two people over two days, even though Expedia showed only around a €20 difference between the breakfast and non-breakfast room options.I accept that I may have selected the wrong room option, but when I asked to cancel and move to another hotel, management refused and said I would still be charged. There was very little effort to find a solution or prioritize customer satisfaction.In my opinion, this is a fairly basic hotel in a good location, but I would not pay around €210 per night without breakfast for it. There is a much better hotel next door. Based on my experience, I would skip this one.

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• User:Acsib

  Trip type: Family

  Great location in the center of Bruge

  Invalid Date

  Great location.The room was nice but not in the main building of the hotel. The bathroom is good.The breakfast was good and the staff is friendly and professional.

• User:darenh435

  Trip type: Friends getaway

  A perfect Brugge hotel.

  Invalid Date

  Wonderful hotel, friendly staff, clean rooms that are well kept. It is grand without being pretentious, and in a perfect location. Lovely breakfast buffet as well. Thoroughly recommended. Bjorn Oosterlinck, General Manager at Hotel Dukes' Arches, responded to this review Dear Daren,Thank you very much for your fantastic review and for recommending Dukes' Arches!We are truly delighted to hear that you had such a wonderful stay with us. Your kind words about our friendly team mean a great deal to us, and we will be sure to share your compliments with everyone. We are also pleased that you appreciated the cleanliness of our hotel, our breakfast buffet, and the unique atmosphere of our historic property. Thank you once again for your lovely feedback. We sincerely hope to have the pleasure of welcoming you back to Bruges in the near future.In the meantime, feel free to follow us on our social media channels:Instagram: https://www.instagram.com/hoteldukesarches/Facebook: https://www.facebook.com/DukesArches/Kind regards,Bjorn – Operations ManagerDukes' Arches**** – by Dukes' Hotel Collection

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• User:EarlyRetire F

  Trip type: Couples

  Great location, room for improvement

  Invalid Date

  This hotel has an excellent location just moments from the town centre.We complained on arrival about our allocated room in the annex as it felt like a dungeon but fair play to the hotel, they upgraded us to a nicer room at no additional costBreakfast is very good but maybe open 30 minutes earlier (start time is 7:30 which feels a little late).The fitness room is small and the equipment is pretty old but perfectly functional. Bjorn Oosterlinck, General Manager at Hotel Dukes' Arches, responded to this review Dear Guest,Thank you for taking the time to share your experience with us.We are pleased to hear that you enjoyed our location and that you appreciated the complimentary room upgrade. We always strive to ensure our guests have the best possible stay, so we are glad we were able to offer you a room that better suited your expectations.It is also wonderful to know that you enjoyed our breakfast. Thank you for your suggestion regarding the breakfast opening time and your remarks about our fitness room, we truly value guest feedback and will certainly take your comments into consideration for the future.We hope to have the pleasure of welcoming you back to Dukes' Arches on a future visit.Kind regards,Bjorn – Operations ManagerDukes' Arches**** – by Dukes' Hotel Collection

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• User:christina175

  Trip type: Couples

  Well Located Stylish Hotel

  Invalid Date

  This is a lovely well located hotel in a lovely building . The breakfast was very good and served in a big airy room which was furnished in a contemporary style . I would have given this hotel 5 except our bedroom was up in the eaves and was intercepted by beams which you could bang your head on - not great when you are 6’2” . The bathroom door was glass which of course let the light into the bedroom when we left the light on which we felt essential to avoiding banging our heads when we got up to the bathroom in the night!!! Pleasant staff and good restaurant nearby . Bjorn Oosterlinck, General Manager at Hotel Dukes' Arches, responded to this review Dear Christina,Thank you very much for taking the time to share your detailed review of your stay at Dukes' Arches.We are delighted to hear that you enjoyed our beautiful historic building, our central location and the breakfast. It is also wonderful to know that our team contributed positively to your stay.At the same time, we appreciate your honest feedback regarding your room. As our hotel is housed in a historic building, some rooms on the upper floor feature authentic wooden beams, which certainly add character but can be less practical for taller guests. We understand that this affected your comfort, and we are sorry for the inconvenience you experienced. We also appreciate your comments regarding the bathroom door and will take them into consideration.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future. Should you stay with us again, please do not hesitate to contact us directly, we would be happy to note your preference for a room without exposed beams whenever possible.Kind regards,Bjorn – Operations ManagerDukes' Arches**** – by Dukes' Hotel Collection

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