Ruby Lissi

Recent Reviews: 2155

• User:Lillymom1162

  Trip type: Couples

  Great location, safe and quiet!

  Invalid Date

  We stayed 3 nights after a group tour. The entrance is through an old train station that opens into the amazing hotel lobby. We were too early for check in, so we left our luggage and walked the city. Check in is self service, you even code your own keys. There are two parts to the hotel, so we couldn’t find the elevator to our room and had to ask. We had a Wow room and it was clean modern and quiet. Others have commented on the glass slower walk that’s covered by a curtain on the outside of it. It wasn’t a problem for us, but might be if you were staying with friends or children. The location is great and museums, restaurants and shops are within walking distance. The hotel service seems spotty and sort of unconcerned, but overall we had a good stay. Alexa Fuchs, Marketing at Ruby Lissi Hotel Vienna by IHG, responded to this review Hey Lillymom1162,Thanks for staying on with us after your tour and for painting such a vivid picture of your visit. It’s lovely to hear the historic station entrance and the lobby set the scene, and that your Wow room delivered a calm, contemporary base in a handy part of town. Being able to wander straight to museums, shops and good food is exactly why we love our spot.Our self check-in is there to keep things smooth and quick, so our hosts can spend more time looking after guests rather than queues. There’s always a friendly human on hand to help, and we’re glad you reached out when the split layout made the lift tricky to find. On the welcome, we aim for a warm hello every time, so we’re sorry if that didn’t come across as it should; we’ve shared your impressions with the team.You’re right about the bathroom style. The open layout with the all-glass rain shower is part of our Ruby design, which helps keep the room airy and makes smart use of space. The frosted walls are there for privacy, and some rooms also include a curtain for a little extra cover. We know it suits some stays better than others, and for anyone who prefers more room to spread out, we do offer larger categories.All in, it’s great to know the stay felt good overall. If Vienna is on your route again, we’d be happy to look after you at Ruby Lissi and make your next visit feel even more seamless.Your Ruby Lissi Team

  Read more

• User:micnav2016

  Trip type: Business

  Bad

  Invalid Date

  ?Room [412] has a severe air quality issue (likely dirty AC filters, dust, or mold). Every time I enter, I suffer an immediate allergic reaction that clears up as soon as I step outside.? Alexa Fuchs, Marketing at Ruby Lissi Hotel Vienna by IHG, responded to this review Hey Sunshine,Thanks for letting us know. We’re sorry your room didn’t feel comfortable and that the air quality affected you. A stay should feel easy and relaxed from the moment you walk in, and we understand how unsettling it is when it doesn’t.Our cooling set-up adapts to the weather outside, and when something doesn’t feel right, our hosts can fine-tune the settings or look into the unit straight away. The team is on hand around the clock for anything like this, whether it’s climate control or a room check, so we can make the space feel right for you without delay.We appreciate you flagging it so clearly. If Vienna brings you back, we’d like the chance to look after you with the calm, comfortable experience we aim for at Ruby.Your Ruby Lissi Team

  Read more

• User:Michelle L

  Trip type: Friends getaway

  Excellent value for price

  Invalid Date

  Clean, fun and quirky design, fantastic central location 1 block from major transportation hub for metro, tram and bus. 1. Room design - I was concerned about the glass shower based on other reviews. It was fine. There is a curtain that shields it entirely from the room area. The side without the curtain is only visible from the sink/vanity area and door to the room (unlikely the other person is in that area while you are showering). Also the glass fogs up immediately when you turn the water on, so it’s fine even if you are not romantic partners who want to see each other naked. 2. Self check in - the staff can’t check you in on their computer even if they are free. It is a tedious process where you have to manually enter the passport info of each guest yourself and there is a glitch with US passports which don’t have a specific city as place of issuance which causes the system to wipe all your info. It was frustrating after a long day of travel. 3. Self serve filtered water - found it nearly impossible to dispense hot water for the instant coffee provided although the signs made it look easy. Saw others struggling too. Instant coffee was provided (no coffee machine) and tea selection was great. 4. Shower leaked - the door was missing a squeegee/sweeper on the bottom to keep water in. They gave us extra floor towels to block the leak and then sent someone to fix it the next day. Not sure why the door was missing that part and/or if that is standard in other rooms. The fix resolved the issue. 5. Construction next door - as of Sept 2026 there is major construction happening outside that begins around 7 or 8am. It’s fine with earplugs if you are a light sleeper. 6. Location - excellent location in busy city center for sightseeing. Great restaurants 5 min walk. 10-15 min walk to Opera, Sacher, Gerster and other must try cafes. Similar distance to museums. Easy transportation 1 block away to castles, train station. Overall I would stay here again and recommend this to value oriented travelers who what to stay somewhere that still feels elevated and has personality. While it was not a 5 start rating in my book, it was a strong effort that missed the mark in a few specific places. That said, the price was very competitive and did not indicate that this should be a flawless luxury experience!

  Read more

• User:kirstym10

  Trip type: Couples

  Hidden Gem

  Invalid Date

  From the outside you couldn't really tell there was a hotel there.  There were two entrances/exits both shared with either a gym or postal lockers but as you go through the doors it opens up into the most beautiful hotel.There is a self service check in to try & make things quicker but there is also staff on had to assist if needed.  Our room was clean and spacious for an inner city hotel.  The room had a few modern touches such as electric dimmer switches for the lights and electric blackout, blinds & deluxe windows.  The shower in the room with a glass window was different and although there was a curtain on the exterior for discretion I would have preferred it to be darker/thicker to prevent the light coming through on night-time bathroom visits and waking me up.The breakfast was nice with enough choice to set you up for the day.The hotel is in a perfect location for explorers with the metro station just around the corner & most of the sights within walking distance.We will probably not visit Vienna again but we will certainly use the Ruby hotels when travelling. Alexa Fuchs, Marketing at Ruby Lissi Hotel Vienna by IHG, responded to this review Hey Kirsty,Thanks for taking the time to share such a thoughtful review. We’re glad that first impression turned into a pleasant surprise once you stepped inside, and it’s great to hear the check-in, room comfort and breakfast set you up nicely for exploring.About the entrances: our main door is on Fleischmarkt and you’ll spot it as the glass entrance, while the Laurenzerberg side brings you straight up by lift to the bar area. City buildings can be a little discreet from the street, so we appreciate you calling that out.On the room layout, you’ve described it well. Our open bathroom concept with the all-glass rain shower is a signature Ruby touch designed to make the room feel more spacious. The frosted glass keeps things private while still letting daylight filter through, and in some rooms there’s a curtain for extra cover at the shower. We also share plenty of room photos across booking sites so guests can get a clear sense of the setup in advance. Your note about night-time light spill is understood, and we’ll keep this in mind when we guide guests to the room types that suit them best.Lovely to know the location worked so well for getting around. Even if Vienna isn’t on your list again soon, we’d be happy to welcome you at another Ruby whenever your travels cross paths with us.Your Ruby Lissi Team

  Read more

• User:samg9775

  Trip type: Couples

  A decent hotel for a quick stay at the center of the city.

  Invalid Date

  The hotel itself is nice, stylish, and presents itself as kind of a boutique hotel in the middle of town. The rooms are average, Bathroom is private but the sink is inside the room and the shower is exposed to the room, not that it matters for us but it's something to consider. The WiFi in the room is seriously lackluster and inconsistent. As I had to work remotely, my connection would range between 6Mbps to 32 Mbps for no given reason, the lag was more than noticeable at random times. Beyond that upon check in or room was not completely clean however the front desk staff are quickly to resolve this issue. I also forgot to mention that navigating around the hotel is a maze, You enter or through a front entrance from the street with an Elevator to Level E, but all other rooms are using another elevator that then has never ending corridors, not their fault but something to consider. For a quick trip to Vienna on a budget that requires you to stay in the center of the city, it's a great place, however I don't personally think I'll be back. Alexa Fuchs, Marketing at Ruby Lissi Hotel Vienna by IHG, responded to this review Hey Sam,Thanks for sharing such a balanced take. It’s great to hear the central spot and the overall style worked for you. That relaxed boutique vibe in the middle of town is exactly the mood we’re going for.On the room layout, our open bathroom concept with the glass rain shower is part of Ruby’s signature design to keep things bright and spacious. It helps us maximise the usable area and keep rates fair. For anyone who prefers a bit more separation, some rooms come with a curtain for extra shower privacy, and we also offer larger room categories if extra space is the priority.We’re sorry your connection didn’t feel reliable enough for work. The aim is a smooth, steady experience, and anything short of that isn’t the standard we set for ourselves. The same goes for your first impression at check-in. While it’s good to hear our host sorted it swiftly, your arrival should feel effortless from the start.Getting around the building can feel a little twisty on a first visit. The simplest arrival is through the glass door on Fleischmarkt, which is the main entrance. There’s also an entrance on Laurenzerberg where the lift takes you straight up to the bar area and check-in, which many guests find the easiest route before heading to the room floors.We appreciate you giving us a try for your Vienna stay and for calling out what felt right and what didn’t. If your plans bring you back and you’d like a setup that suits remote work and a bit more privacy, our Team can help recommend the right room and the best way to settle in.We’d be glad to welcome you again whenever Vienna is back on your radar.Your Ruby Lissi Team

  Read more