Leonardo Hotel Salzburg City Center

Recent Reviews: 877

• User:FJVLS

  Trip type: Couples

  A Solid, yet Expensive Hotel (for what it delivers)

  Invalid Date

  Stayed 2 nights due to proximity to Old Town and TA reviews. On the whole, our stay was fine. The only ding is regarding value. While this is a European chain in a reasonably modern building (certainly not an ancient building), rooms, public space, parking, etc. are all very “cozy”, or just plain small. Highlights:- Great Location. This hotel is steps from the pedestrian tunnel under the mountain to the Old Town part of Salzburg where most tourist attractions can be found. Completely walkable, it’s maybe a 10-minute stroll to the center of town.- The staff were all pleasant and efficient. In addition to German, most spoke English, making our stay easier.- There is a parking garage under the hotel. It’s fine for small cars, yet as we noted, pretty tight spacing. We marveled that someone got a van down there. Alternatively, one of the public parking garages for Old Town is adjacent to the hotel. Believe we paid about 20 euro a day to park at the hotel.- Our room was very clean. Room had a mini-fridge and in-room safe.Other notes:- The hotel website is transparent about the size of the room. We had a balcony room. Inside, it is roughly the size of a typical cruise ship cabin. The photos are very clever. The layout was super efficient…so efficient that the only place to open a suitcase was the bed. Our packing cubes saved us. We stacked them on the small shelf unit and squeezed our suitcases into the open closet section meant to hang clothes. Very little counter space in the bathroom. A tiny desk that would not be suitable for work (we were there to play). Our balcony was pleasant as long as smokers were not nearby or in large numbers at the hotel entrance. The stay was fine. The hotel is solid. We’re not experts in the Salzburg hotel market, yet to us, this was not a particularly good value for what we paid. We posted a review of a second hotel in Salzburg that was not walking distance to the Old Town, but was a little under half the price, included breakfast, and a newer, larger room. Star Inn Salzburg Zentrum, Geschäftsführer at Leonardo Hotel Salzburg City Center, responded to this review Dear guest,thank you for your feedback. We are glad that some features met your expectation. As in the center of Salzburg it is always a matter of demand, and if you decide to travel high season, walking distance to festival house, etc. the cost is higher than a nice hotel with wellness away from center :-)nice regards,Leonardo City Center Team

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• User:Embedad S

  Trip type: Couples

  Stay Away from This Hotel — You’ll Regret It

  Invalid Date

  My stay at Leonardo Hotel Salzburg was an absolute disaster, and I strongly advise everyone to avoid this place.The hygiene and cleanliness are non-existent. The lobby, dining area, and kitchen were filthy. The breakfast buffet consisted of stale, unhygienic food, which unfortunately caused severe food poisoning for both me and my partner. Inside the room, the bathroom and floors were disgusting, and the bedsheets smelled terribly of sweat. To make matters worse, the room was infested with bedbugs—they were all over the mattress and bedframe, leaving bites all over my body. The ventilation and temperature control systems were also broken and useless.The staff were extremely rude and unprofessional, and most could not even speak basic English to address these critical issues.The prices are absurdly high for such atrocious conditions and incompetent management. This hotel is a serious health hazard. Avoid at all costs. Star Inn Salzburg Zentrum, Geschäftsführer at Leonardo Hotel Salzburg City Center, responded to this review Dear guest,thank you for your detailed feedback. We are sorry that you experienced so many inconveniences. Our staff and management always strive to provide a pleasant stay and do their best to solve problems on spot. Of course, things can go wrong sometimes and we’re not immune to that, but smelly bedding, bedbugs, food poisoning, staff who barely speak English, and so on, raise doubts about the truth of these claims. Maybe you’d like to contact us personally, with the date and room number of your stay, to discuss your concerns. An anonymous review on a platform that doesn’t require an actual visit is ultimately a bit questionable.Leonardo City Center Team

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• User:numbat54

  Trip type: Solo travel

  Wonderful stay

  Invalid Date

  Wonderful four night stay for a work meeting. Great location (easy walk to city center through the cool tunnel, bus stop right out the door with buses on major transit lines), great breakfast, comfortable room. Best thing was the wonderful staff at front desk who helped with everything (bus routes, iron, city pass, etc). Lovely people for whom nothing was too much trouble.. Star Inn Salzburg Zentrum, Geschäftsführer at Leonardo Hotel Salzburg City Center, responded to this review Dear guest,thank you for your great feedback and recommendation. We are delighted that you had a perfect stay and look forward welcoming you again.lovely regards,Leonardo City Center Team

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• User:lonesometravels

  Trip type: Couples

  Clean & quiet

  Invalid Date

  Clean, comfortable, small room in a quiet neighbourhood within about 15 minutes' stroll through the tunnel to the city centre. Downside is there's not much by way of food or groceries in this area. Star Inn Salzburg Zentrum, General Manager at Leonardo Hotel Salzburg City Center, responded to this review Dear Happy Traveller, Thank you for your positive feedback regarding the cleanliness and comfort of our rooms, as well as the peaceful location. We appreciate your observation about the food options nearby and will take it into consideration for future improvements. Lovely regards, Leonardo City Center Team

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• User:Freedom64335618517

  Trip type: Family

  Perfect

  Invalid Date

  We stayed here as a family.. Lovely hotel and just a 10 min walk into the old town of Salzburg. We have the breakfast, was good. And for dinner, chose to eat at a cafe down the road which was fantastic. Star Inn Salzburg Zentrum, General Manager at Leonardo Hotel Salzburg City Center, responded to this review Dear guest,Thank you for your kind words about your recent stay with us. We are delighted to hear that you enjoyed our hotel's location, breakfast, and your dining experience nearby. We look forward to welcoming you and your family back to Leonardo Hotel Salzburg City Center in the future.lovely regards,Leonardo City Center Team

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