Quality Inn & Suites Montebello - Los Angeles

Name: Quality Inn & Suites Montebello - Los Angeles
Address: 7709 Telegraph Road, Los Angeles - CA, united-states
Telephone: +44-204-505-9777
Rating: 2.8

City of Commerce, Los Angeles - CA, United States

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About Quality Inn & Suites Montebello - Los Angeles

location

This hotel is located a short distance from many attractions by car. In the immediate vicinity guests will find restaurants, bars, nightclubs, links to the public transport network and shops. Commerce Casino and Citadel Outlets are just 1 km from the hotel and Long Beach is only a 20-minute drive away. It is just 10 km from downtown LA, 20 km from Knotts Berry farm and 24 km from Universal Studios, Disneyland, Hollywood. It lies 29 km from the Los Angeles International Airport.

facility

The complex has a lift and features 150 non-smoking rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The complex has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities. A variety of shops are available, including a supermarket. The grounds of the holiday village feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park. Further services and facilities include a car hire service, medical assistance, room service, a laundry service and a hairdresser. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning and individually adjustable heating. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a mini fridge, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a TV, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The complex has family rooms and smoking rooms.

sport

Guests can enjoy a refreshing swim in the outdoor pool area. Parasols and comfortable sun loungers are available on the sun terrace. For guests who wish to keep active, tennis and golf are available. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, callisthenics and aerobics. A wellness area with a spa is available at the complex. A casino offers fun and entertainment.

meals

Various dining options are available, including a dining room, a breakfast room, a café and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. A continental breakfast, lunch and dinner tempt guests with a wide range of dishes (dinner à la carte).

Amenities at Quality Inn & Suites Montebello - Los Angeles

Facilities
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  24-hour reception
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  Air conditioning
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  Bar(s)
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  Café
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  Car Park
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  Casino
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  Conference Room
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  Disability-friendly
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  Hairdresser
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  Hotel Safe
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  Laundry Service
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  Lifts
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  Medical Assistance
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  Playground
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  Restaurant(s)
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  Restaurant(s) with high-chairs
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  Restaurant(s) with non-smoking area
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  Room Service
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  Shops
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  Small supermarket
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  TV Room
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Housekeeping only upon request
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  Hygiene training for staff
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  Mandatory mask-wearing
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  Medical teleconsultation
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  Packaged meals
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  Protective equipment for employees
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  Protective equipment for guests
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  Protective hygiene screens
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  Protective masks for guests
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  Safe Stay (AHLA)
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  à la carte Dinner
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  Continental Breakfast
Sport/Entertainment
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  Aerobics
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  Billiards/Snooker
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  Golf
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  Gym
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  Outdoor Pool(s)
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  Parasols
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  Sun loungers
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  Sun terrace
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  Tennis

Location

Around this property:

Centre

16000 m

Airport

38000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 182

User:teddyb1968
Trip type: Business
Very restful business trip in Montebello.
19 May 2026
When I saw the hotel from the freeway, I thought to myself: Oh…been there awhile. Yes, it has been here awhile but I was pleasantly surprised by the excellent customer service and how very clean the room was. It does have a pool ( looks like a 1970 pool / nostalgic! ) Hotel does offer a delicious club sandwich which you can order right there at the bar. Overall, a perfect rest from the traffic that goes 24/7 on the 5 freeway.
User:joeseph M
Trip type: Family
Bad experience with front desk
16 Mar 2026
stayed here 5 plus times every time had to change room due to tv not working front desk bias towards men with same problem tv not working met with friendliness apologies and another room key no problems extraordinary bias displayed by clerk Kathy M towards elderly couple with exact same problem met with extreme hostility and rudeness unfortunately there was never anybody else to talk to or complain to very unpleasant experience Tv in suite same problem was met with unsettling rudeness Quality Inn Customer Service, Guest Services / Front Office at Quality Inn & Suites Montebello - Los Angeles, responded to this review Dear JosephThank you for your feedback and for being a repeat guest—we truly appreciate your loyalty and the time you took to share your experience.We are very sorry to hear about the inconvenience you faced with the television during your stays, as well as the way your concerns were handled. This is certainly not the level of service we strive to provide to any of our guests. Please be assured that we take comments regarding staff behavior and perceived bias very seriously, and your experience will be reviewed internally.Our standard hotel procedure is to first identify and troubleshoot any issue reported in the room. In many cases, especially with TV-related concerns, the issue can be resolved quickly. If for any reason the problem cannot be fixed promptly, we are always happy to provide a room change to ensure our guests’ comfort. We regret that this process did not feel smooth or respectful during your visit.We also sincerely apologize if any interaction with our front desk team, including the service you received, came across as unfriendly or rude. That is not reflective of the hospitality we aim to deliver, and your feedback will help us address this with the team to ensure it does not happen again.We value all of our guests equally and are committed to providing a welcoming and respectful experience for everyone. We hope you will consider giving us another opportunity to restore your confidence in us.Thank you again for bringing this to our attention.Kind Regards
User:Josaphat S
Trip type: Business
Best Stay
22 Nov 2025
Quality Inn stays true to their Name: Quality. Staying at this clean, spacious, welcoming hotel was the best choice. Citlaly was extremely helpful from reserving to checking out. Citlaly made us feel like we mattered as guests and went above expected service. The staff was friendly and welcoming. Laughed and smiled were present at all times. The rooms were clean and spacious. It has a clean smell and you can tell they do care about the cleanliness of this building. The lobby is lovely decorated and the Christmas tree does not dis point. It is family friendly and would definitely stay here again.
User:801AaronB
Trip type: Business
Would advise against this...
27 Jul 2023
Front desk lady was the nicest part of the hotel. She was great. Everything else....EVERYTHING ELSE was abysmal. I am no elitist, I have stayed in some pretty old, run down places that were still clean with good food. This was not that. The food was terrible, the hotel was dirty and scary to be honest.
User:174morganr
Trip type: Family
The reviews are right…. Do not do it!!!!!
20 Nov 2021
This is the first negative review I’ve had to write. Complete false advertising for this motel. Rooms are filthy, suites are not two rooms as stated, “complimentary” breakfast is a paper bag with a muffin and yogurt, happy hour (managers hour) does not exist, awful location, I could go on… you get what you pay for. Spend more money and go elsewhere! Unfortunately it was probably the worst hotel experience, but it was late and we did not want to load the kids back up.