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Novotel Venezia Mestre Castellana

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Novotel Venezia Mestre Castellana

locationMestre, Venice (and vicinity)

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About Novotel Venezia Mestre CastellanaAbout Novotel Venezia Mestre Castellana

Location

The family-friendly business hotel is very well situated just a few minutes away from Mestre railway station and connected to Venice by a comfortable shuttle service (fees apply, timetable and bookings at the reception desk). Also right next to the Castellana motorway exit, the hotel represents a convenient starting point for visiting Venice and its wonderful surroundings. Guests will find links to the public transport network and a bus station within a 5-minute walk and Venice and its many sights, including St. Mark's Square, Rialto Bridge and La Biennale art exhibition, are roughly 10 km or a 15-minute drive from the hotel. Marco Polo Airport is approximately 10 km from the hotel.

Facility

215 double rooms are located on 8 storeys and can be reached by lift. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. A baggage storage service, safe, currency exchange service, cash machine and drinks machine are available. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Souvenirs can be purchased at the gift shop. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, medical assistance, room service (for a fee), a laundry service, a coin-operated laundry and a page service. Bicycles can be kept in the bicycle storage area. A business centre with fax machine, projector and photocopier is available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system and WiFi are provided as well. Slippers are included. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Guests can relax and enjoy the sun loungers and parasols provided. There is a poolside snack bar as well. There are many ways to relax or stay active at the hotel, including golf, motorboat rides, a gym and a solarium. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Dining facilities include a dining room, a breakfast room, a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Bed and breakfast can be booked. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Novotel Venezia Mestre Castellana Amenities at Novotel Venezia Mestre Castellana

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Playground

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Children's Entertainment

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      Children's Pool

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      Golf

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      Gym

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      Indoor Pool

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      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

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      Speed Boating

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      Sun loungers

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      Swimming Pool

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Public Transport

150 m

City Centre

1 km

Train Station

2 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

596

Very Good

1271

Average

582

Poor

164

Terrible

113

Recent Reviews: 2726

  • User:ashish m

    Trip type: Family

    worst hotel to stay for indians family … big nooo

    rating27 May 2025

    very worst hotel i hav ever experienced..there was no staff assistance to take my luggage to my room..they also charge euros for some extra water bottles..u hav to collect dental kits is morning of ur own from reception,, they dont sendand, the brffast was most pathetic.. no milk, no veg food,, no omellete,,they only provide.. some croissants nd cakes nd sum fruits ..worst hotel to stay if u r vegetarian or from india …worst hospitality ..not expected from novotel 😭 Marco Majolino, Direttore generale at Novotel Venezia Mestre Castellana, responded to this review we're sorry to hear that your experience did not meet your expectations. Our team is always available to assist with luggage upon request.Please note that the bottled water found in the minibar upon arrival is a complimentary welcome gift. Any additional consumption is charged according to our price list, as is standard practice in hotels of our category.We regret that these aspects impacted your stay, but we hope you’ll give us another chance to welcome.Sincerely,Michele Napolitano - Guest Relation Manager

  • User:R L

    Trip type: Family

    Big hotel appropriate for visiting Venise

    rating27 May 2025

    This big Novotel hotel welcomes large groups, leading to a busy breakfast. The menu is a bit limited but ok. Confortable room (bathroom maybe small), overall of good quality. Confortable bed. Air conditioned is a bit noisy. Bus is at 10 min walk for Mestre FS or Venice. Marco Majolino, Direttore generale at Novotel Venezia Mestre Castellana, responded to this review Dear R Lthank you for sharing your experience at Novotel Venezia Mestre Castellana. We’re glad to hear you found our hotel convenient for visiting Venice and that you enjoyed the comfort of your room and the quality of your sleep.We appreciate your comments regarding the bathroom and the air conditioning – we'll definitely look into them to improve our guests’ experience. As for breakfast, we’re happy you found it abundant: our buffet offers a wide selection of sweet and savoury items to suit all tastes, and we work every day to ensure variety and quality.The bus stop is about 400 meters from the hotel and easily reachable on foot – perfect for reaching Venice stress-free.We hope to welcome you again soon!Best regardsMichele Napolitano Guest Relation Manager

  • User:Romana T

    Trip type: Couples

    DO NOT BOOK

    rating27 May 2025

    DO NOT BOOK. After 2 hours trying to warm up the room, and 1 hour waiting for a person from the hotel to solve the case, we asked to change the room. Very impolite staff answered that our room was the 'warm one'. Such people are sot suitable for the level this hotel is supposed to be.On close inspection, the 'hole' spitting warm air is good only for cold air-condition, as the direction of the flow is up only. As a result, we would have slept fine up near the ceiling! Unfortunately we could not fly, the direction of the fan couldn't be changed (there is only one), and that is that! Good luck with taking a shower...which by the way, is broken. Marco Majolino, Direttore generale at Novotel Venezia Mestre Castellana, responded to this review Dear Guest,Thank you for sharing your feedback. We regret to hear about your dissatisfaction during your stay, but we would like to provide some context to clarify the situation.Upon your arrival, we were happy to offer you an early check-in. When you later informed us that your room felt cold, our team promptly addressed the issue. Our colleague activated the heating system, which was found to be turned off, despite being fully functional, and kindly asked you to allow some time for the room to warm up. Additionally, we prepared an alternative room on another floor and invited you to choose the option that best suited your needs.You ultimately decided to stay in your original room, which you noted was warmer than the alternative. At no time did we describe your room as "the warm one." We can assure you that the heating system in your room was working correctly, and our staff did their best to ensure your comfort throughout the process.Regarding the issue with the shower, we were not informed during your stay. Had we been aware, we would have immediately addressed it.We are sorry that our efforts did not meet your expectations, and we will use your feedback to further improve our service. We hope to have the opportunity to regain your trust in the future.Kind regards,Marco Majolino - General Manager

  • User:Ozer90

    Trip type: Family

    Thanks to Andrea and Team

    rating27 May 2025

    "From the moment we arrived, the reception team made us feel like we were home. Their warm welcome and exceptional service set the tone for our entire stay. They were always ready to assist with a smile, providing helpful tips about the local area and ensuring we had everything we needed for a comfortable experience. The attention to detail and genuine hospitality truly exceeded our expectations. We can't wait to return!" Thank you Andrea Marco Majolino, Direttore generale at Novotel Venezia Mestre Castellana, responded to this review Dear Ozeir,Thank you so much for your wonderful review! I’m truly delighted to hear that Andrea and the reception team made your stay so special. Their warm welcome and dedication to taking care of our guests are truly at the heart of our hospitality philosophy. I’ll be sure to share your kind words with Andrea and the rest of the team—they truly shine! We look forward to welcoming you back for another unforgettable experience.Marco Majolino - General Manager

  • User:Victoria T

    Trip type: Family

    A fantastic stay. Would certainly recommend

    rating27 May 2025

    Excellent stay in a lovely hotel, clean rooms, excellent selection at breakfast, lovely staff and the comfiest bed I’ve slept in in a long time!Really thankful to the hotel for arranging interconnecting rooms for our family which made life much easier.Downside is that it’s a bit of a walk to the bus stop to get into Venice, which wasn’t so bad on the way there, but exhausting after a day walking around the city, but can’t be helped!Recommend the breakfast focaccia! Marco Majolino, Direttore generale at Novotel Venezia Mestre Castellana, responded to this review Dear Vicandglen, thank you for recommending Novotel Venezia Mestre Castellana. We are delighted to hear that you enjoyed your stay with us, particularly the clean rooms, excellent breakfast selection, friendly staff, and comfortable beds. We appreciate your feedback about the walking distance to the bus stop and will consider how we can assist guests with this in the future. Your kind words about the breakfast focaccia are noted! We hope to welcome you back soon for another fantastic stay. Warm regards, Marco Majolino - General Manager

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