Once your holiday is booked you will always receive the confirmation email, but at times if you don’t then kindly contact our customer services team on 020 4505 9777. Alternatively, you can login to your travelodeal account where you will find an option download the booking summary PDF and also print the same.
We are a Member of ATOL and ABTA. All the vacation packages we sell are covered by a scheme of financial protection and we will tell you before you book if you are buying a package. For other travel arrangements, please ask us about financial protection. Some of the flights and flight-inclusive trips on this website are financially protected by the ATOL scheme. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. For more information please read our Terms and Conditions.
Travel documents are usually emailed/dispatched 7 to 10 days before departure or up to 48hrs before departure if your booking was confirmed within 14 days of travelling. If for any reason you’ve not got access to emails and need a copy of your confirmation, you can get a copy of all your documents from Manage My Booking on our website.
In certain circumstances if at times you haven’t received your tickets 3 days prior to your departure, then please do call with your booking reference on 020 4505 9777.
If your baggage is damaged, you should report upon arrival at the airport. Most airlines have a dedicated baggage desk within the baggage claims area. You may receive a Property Irregularity Report (also known as PIR.) You will also need to put in a written claim to the airline within seven days. Having a PIR is no guarantee that the airline will accept your claim. If the airline accept your claim, they may pay for your baggage to be repaired, or may provide replacement baggage. It might be better to claim on your travel insurance as airlines may not pay out the true cost of what a lost, delayed or damaged bag has cost you. There is often a time limit for submitting a claim depending on the policy.
Each airline has it's own rules when it comes to seat assignments. Should you wish to obtain seating with extra legroom most airlines charge a fee to upgrade to premium seats. You will need to contact your airline directly to obtain these seats.
For those travelling, the baggage allowance will vary depending on the airline you are flying with, also depending on short or long haul, and on your vacation package or your flight only deal. Mostly your airline will allow you to increase the amount of luggage you wish to take with you for a fee. Each airline has its own policy for maximum weight allowance.
To upgrade your hold luggage after booking, you can contact our amendment and cancellation department on 020 4505 9777.
It is not necessary that transfers are always included in your vacation, however it can be added during the booking process before confirmation. We always advise our customers to read description for your chosen vacation package as further and important information may be given. We also give you an option of adding transfers onto your booking at a later date by contacting our Customer Services team.
There are different types of transfers offered by us that are often cheaper than the tour operators. In such cases we will send you details of where you can board your transfer but just to inform you, we will not have our tour representative with this type of transfer.
Not all airlines offer in-flight meals. Low cost carriers do not offer the facility to pre-book in-flight meals as they operate trolley services for you to purchase food onboard. A meal/snack is included with scheduled flights such as Emirates and British Airways.
Once the refund is issued by Travelodeal it gets processed instantly. A confirmation email will be sent as your refund or cancellation is processed but it usually takes 1-5 business days for the refund to reflect in your bank account (this depends on how quickly your bank processes refund transactions).
If you don’t see a refund processed please contact our Customer Services Team.
You can call our sales team or after-sales line on 020 4505 9777 to make a payment or make a bank transfer. We provide the facility of bank transfer and card payments. For more information about the payment process and charges on debit/credit card, you can speak to our customer services team.
We accept card payments and bank transfers only.
The cards we accept are:
Cards are accepted subject to security and fraud checks.
All the pickup times can be obtained by contacting your transfer provider directly. Such information is easier for them to speak to you directly. Their contact details are very easy to find as it is available on your transfer voucher, which is in your booking documentation. All pick up times are scheduled to ensure that you reach airport well before time to make it to your flight. It is normally only available 48 hours before your flight. If you would like to bring the pickup time forward for any reason, you will need to confirm this with the transfer provider directly when you confirm your pick up time.
To change your meal plan, you can contact our Sales team on 020 4505 9777 they can quote you the same price which is available online.
Yes, it is indeed needed for anyone travelling outside US. Travel insurance is a legal requirement and it is recommended if you do not have any insurance cover then you must acquire appropriate cover as soon as possible.
If you are currently on a vacation and have any issue, our customer service department is open 24/7. You are requested to contact us on 020 4505 9777 and we will try to resolve your problem as soon as possible.
In case of any emergency or inconvenience while residing in the hotel, please contact the hotel management team. It is requested to give them enough time to resolve the issue. Alternatively, feel free to reach out to us as well.
The journey can be amended after the booking, but cannot be guaranteed. Once the reservation has been done, amendments to the journey are subjected to availability. It is advisable to contact our travel experts as soon as possible to avoid any disappointments.
If you have got any changes to make in your booking, please advise our customer services department on 020 4505 9777. Cancellations can only be accepted in accordance with the terms and conditions of the supplier. Additional charges may apply.
Book with confidence as our all vacations are IATA protected.
We pride ourselves on our customer service and our high level of repeat business.
We look after you all the way with our complimentary in-resort representation services.
All of our vacations are IATA protected
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